Best Software for 2025 is now live!
View the Winners
ServiceNow Connector
Editedit
ServiceNow Connector
By Softphone.it
Show rating breakdown
4.1 out of 5 stars
See all 5 ServiceNow Connector reviews
Save to My Lists
Unclaimed
Unclaimed
This profile is currently unclaimed by ServiceNow Connector. All information listed is provided by G2.
Do you work at ServiceNow Connector? Claim your profile to update your information.

ServiceNow Connector Reviews & Product Details

Editadmin
harshit a.
HA
Senior Business Intelligence Engineer - AWS Devops
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Connector?

The API extensions are very useful in connecting to various tools to automate ticket creation process Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Connector?

The option to add managers for approvals on tickets is tedious and old. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceNow Connector:

highly rcommended. Review collected by and hosted on G2.com.

What problems is ServiceNow Connector solving and how is that benefiting you?

We have automated our code promotion manual process with the help of service now API. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

ServiceNow Connector Overview

Editedit
What is ServiceNow Connector?

The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

ServiceNow Connector Details
Discussions
ServiceNow Connector Community
Show LessShow More
Product Description

The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Seller Details
Seller
Softphone.it
Year Founded
2004
HQ Location
Milano, IT
Twitter
@softphone
102 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®

Recent ServiceNow Connector Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.0 out of 5
"Great efficiency and Integration capability"
Seamless Integration, Productivity Boost & Ease of Use
Read more
Estefany V.
EV
Estefany V.Enterprise (> 1000 emp.)
5.0 out of 5
"ServiceNow Connector to PowerBi"
We get real time data. Also, easy automation. In Power Automate, the connector facilitates workflow automation by integrating ServiceNow data.
Read more
Hardik S.
HS
Hardik S.Enterprise (> 1000 emp.)
4.0 out of 5
"Great Integration, Minor Issues to Work Out"
The ServiceNow Connector offers seamless integration with minimal setup, making it easy to connect different platforms quickly. It boosts productiv...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

ServiceNow Connector Media

Answer a few questions to help the ServiceNow Connector community
Have you used ServiceNow Connector before?
Yes

4 out of 5 Total Reviews for ServiceNow Connector

4.1 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
4 out of 5 Total Reviews for ServiceNow Connector
4.1 out of 5
  • Sort By:
    G2 Sort
4 out of 5 Total Reviews for ServiceNow Connector
4.1 out of 5
  • Sort By:
    G2 Sort

ServiceNow Connector Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Hardik S.
HS
Lead Consultant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Connector?

The ServiceNow Connector offers seamless integration with minimal setup, making it easy to connect different platforms quickly. It boosts productivity by automating repetitive tasks and simplifies complex workflows effortlessly. The user-friendly interface is intuitive, allowing teams to navigate and adopt it easily. Additionally, it delivers consistent and reliable performance, ensuring smooth operations without significant issues. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Connector?

A very few areas that I would say could be improved. The initial setup can be tricky, requiring fine-tuning to align with specific workflows. While the interface is user-friendly, it could benefit from more customization options that suit individual preferences. The documentation, though comprehensive, could be more concise, making it easier to find specific information quickly. Review collected by and hosted on G2.com.

What problems is ServiceNow Connector solving and how is that benefiting you?

The ServiceNow Connector on Genesys AppFoundry is solving the challenge of managing and streamlining IT service management by integrating seamlessly with our existing systems. The result has been a more cohesive, responsive IT environment that handles tasks more smoothly and increases overall productivity. This integration allows us to automate ticketing processes, improve communication between different platforms, and reduce manual effort, leading to quicker issue resolution and increased efficiency. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Estefany V.
EV
Business Data Analyst, Global Sourcing and Procure-to-Pay
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Connector?

We get real time data.

Also, easy automation. In Power Automate, the connector facilitates workflow automation by integrating ServiceNow data. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Connector?

If there's new custom fields or tables added, updates to reports or automations may be needed, creating added maintenance. Review collected by and hosted on G2.com.

What problems is ServiceNow Connector solving and how is that benefiting you?

Automation of reports capturing the incident tickets Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Connector?

Seamless Integration, Productivity Boost & Ease of Use Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Connector?

Customization Issues & Documentation part Review collected by and hosted on G2.com.

What problems is ServiceNow Connector solving and how is that benefiting you?

Improved productivity, Task automation, Enhanced collaboration & Scalability Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ServiceNow Connector?

Very easy to navigate and find exactly what I was looking for. The entire process was simple and straight forward, with email communication along the way to keep me apprised of the milestones as they were hit. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow Connector?

It can become difficult to see the context of back and forth communication with the way emails are stacked in the platform. If multiple folks are responding it's not entirely clear where the roadblock is. Review collected by and hosted on G2.com.

Recommendations to others considering ServiceNow Connector:

A great resource to connect teams in a streamlined fashion for top productivity. Review collected by and hosted on G2.com.

What problems is ServiceNow Connector solving and how is that benefiting you?

Quickly connects the different teams and routes issues to the correct users for resolution. This reduces time lost to fishing for who the primary owner(s) could be and provides a queue so that you can easily see what tasks need attention. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Explore More

Intent Data
Anti Money Laundering (AML)
ZoomInfo Competitors
Quasi Contract
Discrete vs Continuous Data
Ramp Up
Google Cloud BigQuery reviews
Classroom Messaging
Pros and Cons Details
ServiceNow Connector