Serviceaide ChangeGear
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Serviceaide ChangeGear
By ServiceAide
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3.9 out of 5 stars
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Serviceaide ChangeGear Reviews & Product Details - Page 7

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Serviceaide ChangeGear Overview

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What is Serviceaide ChangeGear?

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

Serviceaide ChangeGear Details
Product Website
Discussions
Serviceaide ChangeGear Community
Languages Supported
English, French, Spanish
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Product Description

Serviceaide ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.

How do you position yourself against your competitors?

ChangeGear is a robust, no-code solution which can be implemented within weeks. It is less costly to manage with low operational overhead. ChangeGear is sold in modules so you can purchase what you need. It delivers a complete ITSM platform with an intuitive user interface that's easy to navigate. A virtual agent is included in Service Manager. Our goal is to keep end-users happy with self-service capabilities that promote engagement and reduce workload for IT analysts. Why spend more for added complexity, long deployment cycles, costly service engagements and inflexible licensing? ChangeGear offers more for less.

Seller Details
Seller
ServiceAide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
92 employees on LinkedIn®
Description

Serviceaide is a leader in modern service and support management software. Our vision is to transform service management, across IT, business/departments and Customer Service. Serving customers around the world, Serviceaide applies breakthroughs in AI to deliver better experiences for both employees, customers and analysts. Serviceaide transforms service through digital labor conversations, automation and knowledge.

NB
Overview Provided by:
Nancy Bhagat

Recent Serviceaide ChangeGear Reviews

AP
Anna P.Small-Business (50 or fewer emp.)
4.5 out of 5
"We can finally experience fewer delays in service request handling"
I most appreciate Serviceaide ChangeGear because it helps make the IT service requests more accountable. This means that the path for every request...
Read more
SI
Salomon I.Small-Business (50 or fewer emp.)
4.0 out of 5
"We streamlined ticket management processes in our business"
I would like to make accent on the fact that Serviceaide ChangeGear is very flexible in integration with our current software. I also recommend usi...
Read more
HO
Henry O.Small-Business (50 or fewer emp.)
4.0 out of 5
"We increased efficiency of change management in our IT business"
I like how the Serviceaide ChangeGear can help with change management. The templates and design are easy to understand and navigate, so our change ...
Read more
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Serviceaide ChangeGear Media

Serviceaide ChangeGear Demo - Dashboard
The dashboard has the option to use a white or dark background
Serviceaide ChangeGear Demo - ChangeGear Change Modes
Shows the options of selection a change mode.
Serviceaide ChangeGear Demo - ChangeGear Reports
ChangeGear offers robust and customizable reporting.
Play Serviceaide ChangeGear Video
Play Serviceaide ChangeGear Video
Play Serviceaide ChangeGear Video
Play Serviceaide ChangeGear Video
Play Serviceaide ChangeGear Video
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Official Interactive Demo

Serviceaide ChangeGear demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Have you used Serviceaide ChangeGear before?
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99 Serviceaide ChangeGear Reviews

3.9 out of 5
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99 Serviceaide ChangeGear Reviews
3.9 out of 5
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99 Serviceaide ChangeGear Reviews
3.9 out of 5
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Serviceaide ChangeGear Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Serviceaide ChangeGearQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Serviceaide ChangeGear?

Most common functionality is included. It is easy to see what is active and in which groups. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Interface is clunky. If the system runs slow, you end up with blank screens. Not visually appealing. Support is hard to obtain. Modifications are pricey. Review collected by and hosted on G2.com.

Recommendations to others considering Serviceaide ChangeGear:

Look around and examine all other options first. Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

Good tracking of Incident Requests and Service Requests. Review collected by and hosted on G2.com.

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Verified User in Banking
UB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Serviceaide ChangeGear?

The system is user friendly and allows you to personalize your dashboard. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

It would be beneficial for my team if there was a pop up notification when a ticket was submitted that allows them to accept it without needing to refresh in ChangeGear. Changegear should give the seconds in addition to the hour and minutes. Review collected by and hosted on G2.com.

Recommendations to others considering Serviceaide ChangeGear:

Make sure your internet browser and server systems are compatible with ChangeGear Version 7 to prevent delays in using the system. Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

Tickets range from booking assistance to dealer and member requests. Research and technical issues. Review collected by and hosted on G2.com.

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Verified User in Government Relations
UG
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
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(Original )Information
What do you like best about Serviceaide ChangeGear?

I like the search option, it search from the body of the tickets. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

I don't think so I found anything which I dislike for this product. Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

We have call center in our office, so we track all calls and all email through this system. And log all the incidents Review collected by and hosted on G2.com.

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Response from Jenny Griesdorn of Serviceaide ChangeGear
Editedit

Hello!

The company is happy to hear that you've had a good experience with ChangeGear in the

last 6 years! ChangeGear's search option is very helpful to utilize from the constant influx

of tickets that are coming in. We hope you continue to have a positive experience for

more years to come.

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Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Serviceaide ChangeGear?

Lots of features in addition to Change Management (incident, problem, etc.). Workflow allows for the automation of our processes. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Doesn't have all of the features out of the box that we'd like and have been told some could be added as customizations but at a cost. Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

Handles our Change Management process. Review collected by and hosted on G2.com.

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Verified User in Environmental Services
UE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Serviceaide ChangeGear?

Clean interface and like the internal notes and knowledgebase sections Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

struggling with error messages and not knowing if my notes are reaching the case owner Review collected by and hosted on G2.com.

Recommendations to others considering Serviceaide ChangeGear:

Have a thorough understanding of the features and use cases for the platform. The interface is well laid out. Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

IT Help Desk, Networking Development issues Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Serviceaide ChangeGear?

One spot to document all work. Ability to see other tickets and progress being made. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Not enough categories to choose from when picking a request. Many times what I do does not fall into any category and I just choose one. Review collected by and hosted on G2.com.

Recommendations to others considering Serviceaide ChangeGear:

More categories when choosing ticket type. Ability to use Template on KB from the incident so I do not have to close incident then go to KB to write templated KB Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

One place for all staff to enter tickets, limiting phone calls and email requests Review collected by and hosted on G2.com.

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CE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Serviceaide ChangeGear?

customization options for all modules are very powerful and can be tailored to any need Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

customization options can be difficult to get displayed right and likely will require working with the vendor's pro services team as opposed to just in house Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

IT ticketing system, Change management, inventory management Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Serviceaide ChangeGear?

I like the variety of views you are provided to view tickets Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

I think the reports are horrible, they are mostly useless. There is not guide to creating custom reports Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

We are able to manage all the service and incient requests Review collected by and hosted on G2.com.

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TK
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Serviceaide ChangeGear?

The user interface is simple to navigate. This tool is used for incident management, knowledge management, inventory, change management and even project management. We really like the fact that we can work with Sunview to customize to meet our needs or use straight out of the box. Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

I'd like to be able to import MS Word or PDF documents to the knowledge base. Review collected by and hosted on G2.com.

Recommendations to others considering Serviceaide ChangeGear:

Don't hesitate to purchase this product. It covers all aspects of ITSM based service and provides in a very easy-to-use product that will be positively accepted. Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

Incident Management, Change Management, Project Management, Inventory Management, Knowledge Management Review collected by and hosted on G2.com.

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Daniel K.
DK
Senior IT Analyst
Civil Engineering
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Serviceaide ChangeGear?

Ability to quickly customize and edit how things work easily Review collected by and hosted on G2.com.

What do you dislike about Serviceaide ChangeGear?

Sometimes closing tickets can have redundant menus Review collected by and hosted on G2.com.

What problems is Serviceaide ChangeGear solving and how is that benefiting you?

Much easier to assign tasks and keep track of what was done throughout the day. Easy to send to other departments Review collected by and hosted on G2.com.

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