Serviceaide ChangeGear Features
What are the features of Serviceaide ChangeGear?
Incident Management
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
Reporting
- Dashboards
- Time Tracking
- Surveys
Access & Usability
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
Administration
- Change Management
- Reports & Analytics
Service Desk
- Incident Reports
Top Rated Serviceaide ChangeGear Alternatives
Serviceaide ChangeGear Categories on G2
Filter for Features
Incident Management
Automate Ticket Routing | Routes tickets automatically to the appropriate user. 47 reviewers of Serviceaide ChangeGear have provided feedback on this feature. | 85% (Based on 47 reviews) | |
Ticket Prioritization | Based on 50 Serviceaide ChangeGear reviews. Prioritizes tickets based on factors configured by the user. | 82% (Based on 50 reviews) | |
Ticket Notifications | Notifies the IT team when a ticket needs action. 56 reviewers of Serviceaide ChangeGear have provided feedback on this feature. | 82% (Based on 56 reviews) | |
Knowledge Base | Provides a forum for answers to common questions. 47 reviewers of Serviceaide ChangeGear have provided feedback on this feature. | 74% (Based on 47 reviews) | |
Knowledge Base/Ticket Integration | Based on 39 Serviceaide ChangeGear reviews. Integrates knowledge base articles into a ticket. | 74% (Based on 39 reviews) |
Reporting
Dashboards | As reported in 52 Serviceaide ChangeGear reviews. Displays important metrics relating to performance. | 77% (Based on 52 reviews) | |
Time Tracking | As reported in 40 Serviceaide ChangeGear reviews. Tracks time worked on a ticket. | 68% (Based on 40 reviews) | |
Surveys | Provides surveys to measure employee satisfaction. This feature was mentioned in 37 Serviceaide ChangeGear reviews. | 68% (Based on 37 reviews) |
Access & Usability
Mobile | Enables access to service desk features via mobile device. This feature was mentioned in 21 Serviceaide ChangeGear reviews. | 66% (Based on 21 reviews) | |
Self Service | Enables employees to view the status of their tickets. 47 reviewers of Serviceaide ChangeGear have provided feedback on this feature. | 82% (Based on 47 reviews) | |
Active Directory | Provides a directory of all users within an organization. 49 reviewers of Serviceaide ChangeGear have provided feedback on this feature. | 82% (Based on 49 reviews) | |
Multi-Channel Access | Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 28 Serviceaide ChangeGear reviews. | 79% (Based on 28 reviews) |
Administration
Change Management | Based on 24 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Tools to track and implement required IT changes in a system. | 90% (Based on 24 reviews) | |
Asset Management | Based on 20 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Tools to organize and manage all IT assets within an organization. | 82% (Based on 20 reviews) | |
Reports & Analytics | Based on 22 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. A means to view and analyze a large amount of data in order to gain business insights. | 84% (Based on 22 reviews) |
Service Desk
Help Desk | Based on 20 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. A place for users to submit tickets when they require IT help. | 84% (Based on 20 reviews) | |
Incident Reports | Based on 21 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. | 87% (Based on 21 reviews) | |
Process Workflow | Based on 19 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. | 87% (Based on 19 reviews) |
Functionality
Ticketing System | Based on 17 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Provides a service desk for users to submit tickets for IT-related issues. | 94% (Based on 17 reviews) | |
Performance Logging | Tracks action-by-action asset performance with machine- or human-readable logs. | Not enough data | |
Alerting | Based on 11 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Creates alerts when tracked assets encounter errors or performance issues. | 74% (Based on 11 reviews) | |
Automation | Based on 13 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Automates repetitive tasks associated with IT service operations and maintenance. | 77% (Based on 13 reviews) |
Management
Reporting | Based on 17 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. | 86% (Based on 17 reviews) | |
Administration Console | Based on 17 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Provides administrative tools for routine maintenance, upkeep, and tracking. | 81% (Based on 17 reviews) | |
Access Management | Based on 15 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Gives administrators control over user privileges and accessibility for IT assets. | 82% (Based on 15 reviews) | |
Asset Management | Based on 14 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Gives administrators control over hardware and software resource allocation and tracking. | 76% (Based on 14 reviews) | |
Policy Dictation | Controls policies and configurations across business applications and hardware. 13 reviewers of Serviceaide ChangeGear have provided feedback on this feature. | 79% (Based on 13 reviews) |
Monitoring
Constant Monitoring | Based on 11 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Monitors systems constantly in real-time. | 71% (Based on 11 reviews) | |
Timely Alerts | Based on 17 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Alerts users of incidents and issues as soon as they arise. | 76% (Based on 17 reviews) | |
TIcket Accuracy | Based on 20 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Generates accurate incident reports. | 84% (Based on 20 reviews) |
Management Tools
Ticket Assignment | Based on 20 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Assigns tickets to relevant team members. | 90% (Based on 20 reviews) | |
Standardization | Based on 20 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Cultivates a standardized workflow for enhanced organization. | 88% (Based on 20 reviews) | |
Lifecycle Visualization | Based on 19 Serviceaide ChangeGear reviews and verified by the G2 Product R&D team. Grants transparent overviews for the lifecycle of each incident. | 79% (Based on 19 reviews) |
