Serviceaide ChangeGear Reviews & Product Details

I most appreciate Serviceaide ChangeGear because it helps make the IT service requests more accountable. This means that the path for every request has a structured path and who is responsible at each stage is made obvious. Miscommunication has been reduced, and the approvals have become more reliable. Tasks that are overlooked almost never happen, thanks to the automated reminders, and that really helps keep projects on track. It also has made internal reviews a breeze due to having a clear history of actions. Review collected by and hosted on G2.com.

There is one problem that may be questionable about Serviceaide ChangeGear – approvals may seem inflexible in some specific scenarios. Despite having submitted the request, editing the approval form is not easy at all, which brings a setback when changes have to be made. This has at some occasion led to some technical glitches particularly when there is a need to approve numerous applications that need a change of process. Review collected by and hosted on G2.com.

I would like to make accent on the fact that Serviceaide ChangeGear is very flexible in integration with our current software. I also recommend using its intuitive interface and aimed at the management of tickets and their flow, which helped to optimize our work. Another important factor has been the extremely efficient ability to integrate and implement the product into our setup and workflow within a short period of time and its compatibility with our CRM and project management systems. Review collected by and hosted on G2.com.

Though there are many benefits of Serviceaide ChangeGear, the following points will be considered as the demerits. Over the years, customer support has been somewhat erratic and this has been the reason why some things do not get dealt with immediately and it has disrupted the flow of operation. However, as standard, it is not as capable as the other products in this field as we cannot rely on it to satisfy our constantly growing need for increased utility. Review collected by and hosted on G2.com.

I like how the Serviceaide ChangeGear can help with change management. The templates and design are easy to understand and navigate, so our change management process has improved. It also synced effortlessly with our ticketing software and, overall, enhanced our operations. It has become our daily tool through which we process change requests and their approvals. Due to the numerous functions that it has, we are able to make it fit our needs, thus increasing our efficiency. Review collected by and hosted on G2.com.

In Serviceaide ChangeGear, an area that can be improved is the support from the customer side is not as reliable as the software. Sometimes we find ourselves facing severe problems, and the team that is assigned to deal with such problems either take a long time to resolve or their solutions are not perfectly adequate. This has resulted to poor customer support which causes extended downtime and frustration, which are factors that hampers efficient working. We have also experienced sheer inefficiency and lack of timely response that has worked against us in many occasions. Review collected by and hosted on G2.com.

The usability of Serviceaide ChangeGear is probably my favorite feature in this software. The home screen is so intuitive that even the newbies start easily navigating its menu quite soon. The software is operating well and it integrates seamlessly with our current project management tool, which in adition eliminates our workflow issues. Our average time spent with this software is high as it has been assumed the main instrument for change management. Like that, not only its powerful functions, but also its advanced features makes it very quick to handle the complex change requests. Review collected by and hosted on G2.com.

Although Serviceaide ChangeGears is strong in many other respects, its customer support is inferior. We experienced difficult technical issues that led to serious delays especially when it comes to fixing those problems and subsequent disturbance to our project time plans. Moreover, while the software comes with a number of features, they give the impression that some of them are unnecessary and unrelated to the primary function of the product consequently, the interface becomes cluttered and, therefore, less flexible. Review collected by and hosted on G2.com.

So far, the best thing about ChangeGear has been its ease of use in administration. The workflows are relatively easy to configure, and the layout in each module is uniform, so there is minimal hunting around while you are trying to build out the system. Review collected by and hosted on G2.com.

The patching time slots are not ideal unless you are in EST. Creating some of the automations, especially stuff needing variables, could be easier to do out of the box but still not as much of an issue compared to something like SCSM. Review collected by and hosted on G2.com.

Highly customizable to fit any needs that you might have. Review collected by and hosted on G2.com.

Can be somewhat complex at times when you need to make changes or setup new features. Review collected by and hosted on G2.com.

CG is easy to use and admin. Offers customization. Modules have templates and workflows. Views provide good reporting exports. Email connectors provide updates directly to the tickets. Review collected by and hosted on G2.com.

Task modules have been difficult to customize. I would like to have links to the tickets available in exported views. Review collected by and hosted on G2.com.

We found the initial setup straight forward and support from ChangeGear staff was execellent. It provides the audit records needed to support our CIP audit tracking & documentation requirements Review collected by and hosted on G2.com.

I would say the documentation could be more user friendly but not overly burdensome. Review collected by and hosted on G2.com.

Ability to add customizable form and approval workflow. User friendly design. No need for a lot of training to use the tool. Review collected by and hosted on G2.com.

Cost. When moved to the new subscription based model in during the last renewal we were shocked to see a 35% increase. Review collected by and hosted on G2.com.

The support is good, they are helpful, and usually a quick turnaround to getting things resolved. Review collected by and hosted on G2.com.

Licensing was unclear when we purchased. Review collected by and hosted on G2.com.