Service Provider Pro Reviews & Product Details

We've been using Service Provider Pro for my SEO agency Growth Partners Media since March 2021. This platform is for businesses that want to bring clarity to the chaos. To organise and structure client orders, subscriptions and communication in one place. On client communication alone, I feel sorry for agencies (and their clients) that manage communication through email. It's just messy, and disorganised, things slip through the cracks. From day one we've used SPP and client communication has been a breeze. You can set up browser notifications so the right people are notified as soon as a client sends a message. Allowing you to respond promptly to client queries.

Shoutout to Alex from the support team, he has been nothing but helpful and positive throughout our subscription. Anytime I've logged a ticket, he's come back promptly with a solution or confirmation on how things work. The platform isn't perfect, it has a couple of little niggles here and there. But credit to the team behind the scenes. Often when I've raised issues with the platform, they've pushed a fix to resolve the issue within days.

I don't know how we would manage client delivery and relationships without SPP. It has been a godsend for us and helped us drive closer to achieving excellence in the work that we do. Review collected by and hosted on G2.com.

They raised the prices since we joined, would have been nice to have a legacy plan. Review collected by and hosted on G2.com.

SPP.co is a software that includes everything to be able to manage your clients and billing, ideal for companies that sell productized services. You don't need anything else to manage every single project, keep track of all customer communications and manage/control payments.

The actual organization of each project is something fantastic: every single member of the team has under control the part (or parts) of the project that has been assigned to him, so he knows the indications (thanks to the forms that customers fill in), objectives and deadlines.

SPP also connects to the main marketing tools, so this means that if a client places an order it will be part of a database on which marketing strategies can then be developed. Review collected by and hosted on G2.com.

What I disliked was not being able to customize the order forms much. Because to be able to edit them further you need some code knowledge, which not everyone has. Same with the login and logout page: we had to hire a code expert to get what we wanted.

Even the customer dashboard can be poorly customized in color: in fact we had to change one color of our logo because it was not clearly visible according to our corporate colors. Review collected by and hosted on G2.com.

We use it to keep track of partners' projects, payments and sales tools. Review collected by and hosted on G2.com.

I'm just a user of SPP within our company, and we have it set up well. Not sure what I would improve. Review collected by and hosted on G2.com.

The support team is what's best about SPP Review collected by and hosted on G2.com.

The tool is complex, billing is annoying Review collected by and hosted on G2.com.

SPP is the easy way to sell services online, I literally wouldn't have a business without them. Review collected by and hosted on G2.com.

no complete Whitelabel unless your on the top plan. Review collected by and hosted on G2.com.

Invoicing, subscription, task, customer portal, team profiles, job management, and a lot more are all included in a nice package.

Their customer service is great. Review collected by and hosted on G2.com.

I like to see more options to automate with zapier or automate.io Review collected by and hosted on G2.com.