Service Optimizer 99+ Reviews & Product Details

Unique approach that cover different industries and their requiremetns. Ease of use and significatnly reduced user manual interventions. Open for structured and text / Excel files. Provide option to implement data flow on most detailed level and structure calculations and results on required aggregation level, enabling remodeling without fetching new data. Review collected by and hosted on G2.com.

Perfect support for continious supply model. The one time supply is better covered with sister solution Just Enough. Unified solution that cover both supply models will be great. Review collected by and hosted on G2.com.

A number of things:

Pioneer in Probabilistic Forecasting and true MEIO.

Core system philosophy: to optimize and automate planning, you need a supply chain digital twin which is both DETAILED and STOCHASTIC.

Detailed means working bottom-up, stating at SKU-location level and avoiding gross calculations (for example at Product Family, ABC, geography, or other aggregate level) and then using a rule of thumb to turn this into an actionable plan.

Stochastic means to incorporate the volatile nature of the physical supply chain that represents (delays, variability, etc), for each different SKU-route and thus producing a resilient plan.

Strong engine solving for millions of SKU-Locations, used daily, calulating forecasts and replenishment plans.

Traditionally, very good user interface: Demand, Inventory and Supply information in one place, easily accessible to users, with many clever solutions and consistent workflows.

Powerful reporting used every day by most users: Almost instant view of Demand and Supply plans in different ways: Sales (quantities), Financial (costs/revenues), Logistics (pallets, cubic meters, etc.) at different product/market levels and time horizons.

Practical application of AI/MLE for solving real problems (New product introduction, Promos).

Relatively simple integration, using data available in most ERPs.

The system support is part of the SaaS and further Customer support is facilated through standard portal, as well as tailored to the needs of each customer by TG or local VARs.

Fast implementations and ROI: out of the box for most of the SCP environments; quick parametrization; easy customizations (if needed); results in a few months.

Future proof investment: ToolsGroup seems to continue expand the scope and depth of the solution. Latest example is Price Optimization. Review collected by and hosted on G2.com.

Not much. New web interface requires work. Review collected by and hosted on G2.com.

It is a end-to-end solution but easy to implement even complect requirement through highly customization feature Review collected by and hosted on G2.com.

Automated selection of some parameters are works well but not trasparent. For example parameters like forecast aggregation criterion or current trend projection can be selected by users manually or can be assigned by SO99 itself automatically. But when automatical assigment selected users can not see which option is used by SO99+ automatically. Review collected by and hosted on G2.com.

Service Optimizer 99+ has incredibly powerful engines with great flexibility. The results that the system generates pay themselves off many times over and with relative ease the system can be integrated and operational to solve complex problems. Review collected by and hosted on G2.com.

The front-end interface is out of date and undermines the power of the engines. It does not look like a system that is capable of generating the results it is capable of which is off-putting to some users. Review collected by and hosted on G2.com.

As a supply chain consultant, I feel so at ease showcasing SO99+ to my clients. With its reliable planning modules, intelligent forecasting, comprehensive reporting, and high levels of customizability/flexibility, any business with a grasp of proper data use and automation would not need too much convincing. Review collected by and hosted on G2.com.

The UI sometimes feels outdated. The web client particularly is wonky at times which can be bothersome when performing demos and training with clients. Review collected by and hosted on G2.com.

1. Advanced algorithms to understand demand profiles based on sales orders/lines etc to accurately estimate demand errors which drive safety stock optimisation

2. Ability to model events for demand (promotions events etc) & supply

3. Ease of use & implementation of the tool for enterprise scale

4. End-to-end functionality from statistical forecasting to replenishment planning including highly advanced multi-echelon inventory & service level optimisation

5. Global team of dedicated product development & client success professionals Review collected by and hosted on G2.com.

Not dislikes: but more future roadmap items

1. Productise the Inventory Simulation Capability

2. Easier data model management for scenario analysis Review collected by and hosted on G2.com.

You can manage large, complex supply chains with comprehensive assortment in a very efficient way. You do not have to grow the number of planners as your business grows. Review collected by and hosted on G2.com.

In some unmature organizations automation might be threathing at the beginning. This can be challenging to adress. Review collected by and hosted on G2.com.

It is a very powerful tool and provides great benefits. Its handling is very simple with a very intuitive interface. It helps digital transformation by allowing the automation of tasks that do not require human intervention. The automation of tasks provides response speed to changes in the supply chain with minimal effort. Review collected by and hosted on G2.com.

The user interface (UI/UX) could be improved. Review collected by and hosted on G2.com.

Very flexible and scalable solution that allows you to transversally manage planning processes at various levels of complexity Review collected by and hosted on G2.com.

It is always do better, but at the moment there is nothing in particular that we don't like Review collected by and hosted on G2.com.

Unmatched forecast accuracy from SO99+'s probabilistic statistical forecasting, and similar best of class, true multi-echelon inventory optimisation Review collected by and hosted on G2.com.

SO99+ has few weakness as a singe platform, digital twin planning solution Review collected by and hosted on G2.com.