Semeon Analytics Pros and Cons

The tool is excellent for text analysis and it helps in identifying positive, negative and neutral sentiments from the data. The level of insights and flexibility provided by this tool is simply amazing Review collected by and hosted on G2.com.

The tool does not provide a great platform for integrating data coming from various sources like social media, CRM, emails etc. Review collected by and hosted on G2.com.

What I love most about Semeon Analytics is that it helps us visualize data in an understanding manner. It gives us deep insights into customer needs and choices. We can use it easily and precisely. Review collected by and hosted on G2.com.

I have no specific reason to dislike it. Initially, it takes time but later integrating data and asking for customer support is good. Review collected by and hosted on G2.com.

Semeon analyzes specific topics and tones in the customer feedback from different channels – social media and surveys. This offers a great foundation for analyzing the customers’ feelings. Review collected by and hosted on G2.com.

In terms of producing actionable insights, Semeon falls short in this area. The dashboards as presented are useful and flexible but may need to be studied further in order to draw more practical implications out of the data presented. Review collected by and hosted on G2.com.

I think it has helped me to have a much better understanding of what would prove popular to the target audience. This is powerful because it allows the analysis of a large number of text data from social media and surveys. Review collected by and hosted on G2.com.

Semeon Analytics employs lewd sarcasm, but cannot do the same with subtle sarcasm. At times, it distorts the tone of the message, especially when it comes to the younger audiences. This can even lead to the wrong conclusions or wrong impressions. Review collected by and hosted on G2.com.

AI driven tool for converting the customer experience into meaningful observations to drive impactful decisons using Text Analytics. Ease of use and correlate the experience and operational data. Review collected by and hosted on G2.com.

As it is initial phases, more structured and smother User Interface will be better. Review collected by and hosted on G2.com.

The power and precision of Semeon’s platform has helped us gain actionable insights about user experience. Review collected by and hosted on G2.com.

Migration and data integration can be time consuming at initial implementation Review collected by and hosted on G2.com.

It's help tu us the tool in day to day life And make everything very easy to use Review collected by and hosted on G2.com.

It's sometime very slow due to some technical issue Review collected by and hosted on G2.com.

The best thing of this tool is that it helps to build the predicted model along with this it visualise the data very efficiently. By the help of this tool it increases the productivity of the buisiness. Review collected by and hosted on G2.com.

It quites take lots of time if we have large amount of dataset. Visualization is not properly visible when we use huge amount of dataset. For beginner user it is not easy to use. Review collected by and hosted on G2.com.

The Analysis and metrics shown part for results. Review collected by and hosted on G2.com.

Not a single reason to dislike the software. Review collected by and hosted on G2.com.

Semeon is an advanced text analytics platform specializing in Voice of the Customer data analysis. It enables brands to overcome language complexity and gain deep insights into customer sentiments, preferences, and needs. Semeon detects subtle language elements such as sarcasm and cultural context to ensure that brands can accurately interpret what customers say, allowing for a more responsive and customer-centric approach. Review collected by and hosted on G2.com.

Semeon technology is impressive, but I found the quality of customer care below expectations. Review collected by and hosted on G2.com.