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43 SellerActive by Cart.com Reviews
Overall Review Sentiment for SellerActive by Cart.com
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Inventory syncing on all channels and the ability to ship quickly Review collected by and hosted on G2.com.
Does not have Quickbooks Online syncing (we worked for dozens of hours going back and forth for weeks with no success) and does not have accurate sales reporting from channels (only shows retail sales numbers, anytime an item is sold with a discounted price Seller Active doesn't see it and reports it as full retail...they say this is on their list to fix as of Aug 2018). Review collected by and hosted on G2.com.
There is not one thing i liked about using this software, it actually caused more work, because the reps at this company do not state what there issues are or do they fix a known issue for over a year. And its super super slow system. Waiting 2 minutes to just hit the save button and update the inventory. Review collected by and hosted on G2.com.
1. They change your CONDITION! When listed as Used, they will force a change to NEW, if you relist the item and it matches a sku that is on another marketplace that is not the same.
2. Horrendous amount of system errors
3. Tech support is all bad. 1 person says 1 thing, the next person says the next. They even try to argue with me about what is required and the reason for there system error is my fault. When in fact i have another rep who said that rep doesn't know what hes talking about.
4. I was told first im illogical with my skus and then they finally admitted they there system and other sellers having the same issue. There service is terrible! Review collected by and hosted on G2.com.
The customer service is excellent. Every time I reached out to SellerActive they are quick to respond; and when I have a difficult request, they always try to make it work. Also, the ability to quickly export our products allows us to make updates within a few minutes.
Another thing I really appreciate is that they are continuously adding new features and they talk to the customers often to get feedback. Review collected by and hosted on G2.com.
My only issue is tracking fees from each marketplace. Amazon can be slow to provide that information so it would be better if SellerActive assumed the fees ahead of time so that reporting can be quicker. This is a small issue though. Review collected by and hosted on G2.com.
While we thought the main benefit would be the repricer, and we do like that, we really love how it helps us improve our order processing! The screens are easy to manage, and help us stay really organized and prevent slip ups! Review collected by and hosted on G2.com.
If it were easier to move existing listings into templates for other marketplaces, it would be a big time saver. Review collected by and hosted on G2.com.
The system is very easy to use. Search functionality is great. Can search via specific marketplaces or all marketplaces. Controlling pricing on Amazon is huge for us too. Review collected by and hosted on G2.com.
The interface could be cleaner. Setting up columns for viewing can be clunky and do not always stick between multiple sign ins. Review collected by and hosted on G2.com.
This company knows me and my company. They are working very hard to make things work. Review collected by and hosted on G2.com.
No documentation. They need better FAQs. Review collected by and hosted on G2.com.
Ease of use, support is very responsive, order management is great. Review collected by and hosted on G2.com.
Different excel sheet to post product for each category. Cannot have more than 1 warehouse involved with Selleractive. Review collected by and hosted on G2.com.
The communication and service is top notch. It is so easy to get help and reach someone when needed Review collected by and hosted on G2.com.
Some learning curve at the beginning. Be prepared to be a little overwhelmed. Review collected by and hosted on G2.com.
