Sekker Pros and Cons

With the tool, I can quickly set up NPS, CSAT, and even basic smiley face surveys to capture customers’ attitudes in various interactions. It is very versatile and reaches a lot of customers since it can be shared via link, in app, email, and QR code. Review collected by and hosted on G2.com.

I couldn’t find much about Sekker as it appears to be fully internet-based. I more often get to communicate with customers during events or trade shows whereby access to the internet may be limited. Review collected by and hosted on G2.com.

I can easily select the desired type of survey (it can be for example NPS, CSAT, etc.) based on the feedback I want at the moment. The convenience of being able to send surveys through different media including e-mail and text messaging to the customers is unique. Review collected by and hosted on G2.com.

Sekker has few options available to the client in terms of the customization of the surveys. Pre-built templates are available but I cannot customize it fully to suit the company’s brand and for feedback areas. Review collected by and hosted on G2.com.

Designing the surveys only takes a few minutes, and with features of sharing through emails, links and QR codes collecting the feedback is very easy. It is enabling me to view responses as they are submitted and easily filter out recurring patterns. Review collected by and hosted on G2.com.

I believe the customization is not very diverse. I can’t change the question and answer text, add if-then conditions for the survey depending on users’ answers. Review collected by and hosted on G2.com.