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Sekker Reviews & Product Details

TH
Key Account Manager
Telecommunications
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sekker?

With the tool, I can quickly set up NPS, CSAT, and even basic smiley face surveys to capture customers’ attitudes in various interactions. It is very versatile and reaches a lot of customers since it can be shared via link, in app, email, and QR code. Review collected by and hosted on G2.com.

What do you dislike about Sekker?

I couldn’t find much about Sekker as it appears to be fully internet-based. I more often get to communicate with customers during events or trade shows whereby access to the internet may be limited. Review collected by and hosted on G2.com.

What problems is Sekker solving and how is that benefiting you?

Sekker has helped me make slight changes towards the manner that I receive and manage my customer feedback. The flexibility of survey type enables me to design questions for given contexts and the options for sharing surveys will enable me reach the customers through their choice means. Review collected by and hosted on G2.com.

Sekker Overview

What is Sekker?

Sekker is an app that allows you to collect feedback from your customer with a variety of customer experience surveys like: NPS, CES, CSAT, CES, Stars, Thumbs, Smiley, PMF, ENPS. You can share in a few different ways like: Link, In-app, Email, and QR. After collecting feedback from your users you can analyze it in our smart dashboard, view responses in real-time, and gain insights. The product is currently offered for free !! and every survey created in this time will be free forever!

Sekker Details
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Product Description

Sekker allows you to collect customer reviews in a fun, fast, and intuitive way. Select your desired survey: NPS, CES, CSAT, CES, Stars, Thumbs, Smiley, PMF, ENPS. Select your desired sharing method: Link, Email, QR, In-App Embedded. Collect valuable feedback and analyze it via our smart dashboard with real-time capabilities, detailed metrics, and advanced filtering options. We allow sharing your survey insights at any time with your team members or boss via smart share links.


Seller Details
Seller
Sekker

Georgy G.
GG
Overview Provided by:

Recent Sekker Reviews

NA
Nourhan A.Mid-Market (51-1000 emp.)
4.5 out of 5
"Collecting basic customer feedback"
Designing the surveys only takes a few minutes, and with features of sharing through emails, links and QR codes collecting the feedback is very eas...
TH
Thanh H.Mid-Market (51-1000 emp.)
4.5 out of 5
"Variety of surveys and ways of their sharing"
With the tool, I can quickly set up NPS, CSAT, and even basic smiley face surveys to capture customers’ attitudes in various interactions. It is ve...
HS
Hammad S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Basic customer experience surveys"
I can easily select the desired type of survey (it can be for example NPS, CSAT, etc.) based on the feedback I want at the moment. The convenience ...
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Sekker Media

Sekker Demo - In App
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2 out of 3 Total Reviews for Sekker

4.5 out of 5
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2 out of 3 Total Reviews for Sekker
4.5 out of 5
2 out of 3 Total Reviews for Sekker
4.5 out of 5

Sekker Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
HS
Customer Support Technician
Entertainment
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sekker?

I can easily select the desired type of survey (it can be for example NPS, CSAT, etc.) based on the feedback I want at the moment. The convenience of being able to send surveys through different media including e-mail and text messaging to the customers is unique. Review collected by and hosted on G2.com.

What do you dislike about Sekker?

Sekker has few options available to the client in terms of the customization of the surveys. Pre-built templates are available but I cannot customize it fully to suit the company’s brand and for feedback areas. Review collected by and hosted on G2.com.

What problems is Sekker solving and how is that benefiting you?

Sekker helps customer feedback collection to be eased by having several choices of surveys and ways of disseminating the surveys. This has also aided me in gathering customer data on satisfaction levels and key areas that need to be enhanced. Review collected by and hosted on G2.com.

NA
HR Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sekker?

Designing the surveys only takes a few minutes, and with features of sharing through emails, links and QR codes collecting the feedback is very easy. It is enabling me to view responses as they are submitted and easily filter out recurring patterns. Review collected by and hosted on G2.com.

What do you dislike about Sekker?

I believe the customization is not very diverse. I can’t change the question and answer text, add if-then conditions for the survey depending on users’ answers. Review collected by and hosted on G2.com.

What problems is Sekker solving and how is that benefiting you?

Sekker has proved to be instrumental in soliciting customer feedback. Sekker makes it all a lot easier and offers me real-time info which helps me in the areas of customer satisfaction and finding out customer prolems and their solutions. Review collected by and hosted on G2.com.

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