SecureLink Enterprise Access Reviews & Product Details

The controls we have to allow our vendors to access their servers in a protected manner helps to meet regulations while helping business react in a timely manner. Review collected by and hosted on G2.com.

The use of letsencrypt as the certificate authority. Review collected by and hosted on G2.com.

I love the available resources such as the SecureLink University for training and learning, access to Technical Support, and the always available specialists that can meet anytime that week if we have questions. Everyone encountered so far has been amiable, helpful, and very kind. Review collected by and hosted on G2.com.

The only thing I dislike about SecureLink is the fact that the actual server s subject to so many attacks as it is on the Internet and not air-gapped. The gateway is behind firewalls but the main server seems to be under such constant assault that I fear it may one day be hacked. It is supposedly closed to certain access but it could still be at risk with any vulnerability in a protocol. Wonder if there are fixes for that. Review collected by and hosted on G2.com.

The most helpful feature is the ability to allow users to register on their own. MFA is enabled allowing more security in regards to terminated employees at other companies. The ability to watch sessions as soon as they have finished and are disconnected allows us to see exactly what work was done and how the issue was resolved. Email alerts upon connection to our resources also allows us to get up to date information on when contractors are connected to our systems. I like the fact that when a registration form comes in we are immediately notified and are able to approve the request easily either by logging into the site or via the mobile app. Review collected by and hosted on G2.com.

The one feature I wish SecureLink had was the ability to upload your own logo. I wish the mobile app added a little more functionality as at the moment it only allows you to approve pending requests. If it had the ability to disable access or change current access I believe it would be more helpful. Review collected by and hosted on G2.com.

The best feature of SecureLink is that their platform is not overcomplicated for any IT professional at any level. Their UI is straight forward and easy to interact and administrate while all the secured complexities are integrated in the backend of the software by the SecureLink developers. That makes the SecureLink platform a dream come true for any busy IT professional who is looking to provide effective vendor support solutions to their business, but also something that will not require hours of attention taken away from your day to day. Review collected by and hosted on G2.com.

Honestly, SecureLink is a full package vendor support software program that is not lacking in any areas thus far in my experience with them for almost 2 years now. They are dominating their space from all areas; from tech support, customer service, sales support, and not to mention the program itself provides effective solutions for remote support. Review collected by and hosted on G2.com.

1. The platform is very versatile. It can be used as both a staff and vendor based remote access solution.

2. The security and auditing capabilities are very strong. You can record all logins, record the RDP sessions, and be notified of all events taking place on the platform. This allows easy review by information security personnel if needed.

3. Cross platform - The solution will run on any platform that can run Java applications.

4. The platform can handle many users with a relatively small amount of server resources in either a physical or virtual environment. As you scale your users the factor with the most impact on resource allocation is how much recording of RDP sessions do you want to store and how long do you want to keep them. Review collected by and hosted on G2.com.

1. In some cases it can be a challenging product to maintain when you have many (hundreds) of users on the platform. We ran into this as we were using it as a remote access solution for staff during the current Pandemic. They are making changes to their platform to accommodate this use case now though so I expect it will be made easier in the future.

2. The platform was formerly licensed in a manner where you would pay per vendor company and then you could have as many users under that company for no extra cost. This has now changed to a per user licensing model which means it is more costly to run for a significant number of users.

3. Even though it is a strength, the fact that the platform does require the use of Java and on non-Windows based systems could also be a drawback. For some companies this may cause issues or present information security concerns. Review collected by and hosted on G2.com.

We like the fact that its real simple for our vendors. We like the onboarding process SecureLink offers, and how fast their support group responds to issues. Review collected by and hosted on G2.com.

We do not like that it is still using Java. We also would like a GUI refresh and better API integration. Review collected by and hosted on G2.com.

It is very easy to use and always works. Review collected by and hosted on G2.com.

There isn't anything that we don't like. Review collected by and hosted on G2.com.

The Securelink solution and its ability to monitor and track our vendor's access to our network has been a game changer for our internal access request process. It has simplified the process and made it more secure and with the recent integration with our PAM solution it has become and even more secure method of accessing our network to the point where we don't even need to create individual user accounts anymore. Review collected by and hosted on G2.com.

I wish it had the ability to access our Cloud environment. Currently it works great accessing our internal environment, but if we want our vendors to access our cloud environment we have to provide a jump box vs a way to directly login. Review collected by and hosted on G2.com.

Ease of access and security control from anywhere. Review collected by and hosted on G2.com.

Random IP addresses when connecting to a service. Review collected by and hosted on G2.com.

I like that I am able to remove contractor VPN accounts from my network and provide them more secure and better experience using SecureLink. I've only received positive feedback from consultants and contractors using it. I'm taking a cruise ship and making it a canoe. Review collected by and hosted on G2.com.

I don't dislike anything. I have received no bad reviews. Review collected by and hosted on G2.com.