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SearchUnify

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SearchUnify Reviews

admin

CZ

Cheryl Z.

Technical Content Developer

Enterprise(> 1000 emp.)

Product Reviewed: SearchUnify

Validated Reviewer

Verified Current User

Review source: G2 Gives Campaign

Incentivized Review

Nov 14, 2024

"Professional and Responsive Provider"

Products used within SearchUnify: SearchUnify GPTTM, SearchUnify Community Helper

What do you like best about SearchUnify?

The entire team at SearchUnify is extremely open to new ideas and very responsive to our business needs. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify?

I can't think of anything I dislike about SearchUnify. Review collected by and hosted on G2.com.

What problems is SearchUnify solving and how is that benefiting you?

SearchUnify allows us to provide a federated search experience for our customers and internal suppor teams. Self-Service for our customers means lower case volume for our support team and an avenune for our customers to get answers easily and quickly. In addition, we have started using SUGPT and Knowbler. These components make our team more efficient, reducing time to solve cases and create valuable knowledge from current requests. Review collected by and hosted on G2.com.

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SearchUnify Suite Overview

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What is SearchUnify?

SearchUnify is a leading unified cognitive platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

Included with this Suite

SearchUnify Community Helper

1 review

SearchUnify GPTTM

1 review

Agent Helper

0 reviews

SearchUnify Details

Discussions

SearchUnify Community

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Product Description

SearchUnify is a leading unified cognitive platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

Seller Details

Seller

SearchUnify

Year Founded

2008

HQ Location

Mountain View, California

Twitter

@SearchUnify
269 Twitter followers

LinkedIn® Page

www.linkedin.com
34 employees on LinkedIn®

Description

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine.The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant, Agent Helper, Knowbler, and Community Helper.