SCRM Cloud
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SCRM Cloud
By SCRM Cloud
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4.6 out of 5 stars
See all 18 SCRM Cloud reviews
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SCRM Cloud Reviews & Product Details

Editadmin
Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
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Review source: Organic
What do you like best about SCRM Cloud?

The flexibility, the user interface and the outstanding customer support. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

Sometimes, dashboards can take a long time load, but that is probably due to large amounts of data. Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

Traditional and social media monitoring. Review collected by and hosted on G2.com.

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SCRM Cloud Overview

Editedit
What is SCRM Cloud?

The SCRM Cloud is a professionally managed enterprise-class Social Analytics solution. Our focus is to understand your business problems and develop custom Social Analytics dashboards that provide you with actionable insights.

SCRM Cloud Details
Discussions
SCRM Cloud Community
Languages Supported
Arabic, Bengali, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malayalam, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Tamil, Thai, Turkish, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Fijian
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Product Description

Professionally managed social media monitoring, analytics & engagement solution scrm cloud is your own custom social media monitoring dashboard, managed by SCRM Cloud.

How do you position yourself against your competitors?

We're a fully professionally managed solution, meaning that unlike most other social analytics solutions out there, our team of analysts will make sure to create the data queries and dashboards that you need.

No need to sit through hours of training, learning a new back office and spending time on setting up the data. We'll do all that for you.

Seller Details
Seller
SCRM Cloud
Year Founded
2014
HQ Location
Paris, Ile-de-france
Twitter
@SCRMCloud
289 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Description

We help brands listen, analyse and engage in social media conversations.

The SCRM Cloud is a complete enterprise-class solution for brands and organisations to monitor, analyse and engage in social conversations powered by our expertise and industry knowledge.

Our industry experience, hands-on knowledge and nimbleness has allowed us to work with some of the biggest names across industries such as PLM, luxury, beverage, sports, online gaming and brand agencies.

Social Monitor is our joint venture with the iGAMING Business Group, an industry solution developed for the specific needs of online Sports books, Casinos, Poker rooms and Affiliates.

Joakim N.
JN
Overview Provided by:
Joakim Nilsson
VP, Solutions Consultancy at Brandwatch

Recent SCRM Cloud Reviews

Prakher U.
PU
Prakher U.Enterprise (> 1000 emp.)
4.5 out of 5
"Speed up your Sales Cycle"
I like it's automation and excellent customer assistance along with there resources help us to handle issues quickly.
Read more
Rutuja K.
RK
Rutuja K.Enterprise (> 1000 emp.)
4.5 out of 5
"Enhance your customer journey mapping with SCRM Cloud"
It provide us a tool for accurately measuring the return on investment of marketing initiatives.
Read more
Rahul K.
RK
Rahul K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Best CRM Solution for Businesses Is SCRM Cloud"
It's advanced customer segmentation feature allow us for personalise marketing and sales strategies.
Read more

SCRM Cloud Pricing

Enterprise
€2395
month
Enterprise+
€2895
month
See all 2 SCRM Cloud pricing levels
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SCRM Cloud Media

SCRM Cloud Demo - Adidas Middle East
Locating tweets in the Middle East of Adidas
SCRM Cloud Demo - Product share of voice
Measuring the mention volume per product across all online sources over the last 5 years.
SCRM Cloud Demo - Campaign sentiment
Analysing the online sentiment of sports sponsorship.
SCRM Cloud Demo - Topics by gender
Analyse the difference in conversation per gender. This can also be broken down into profession, interest location or any other customer topic category.
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Have you used SCRM Cloud before?
Yes

17 out of 18 Total Reviews for SCRM Cloud

4.6 out of 5
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17 out of 18 Total Reviews for SCRM Cloud
4.6 out of 5
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17 out of 18 Total Reviews for SCRM Cloud
4.6 out of 5
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SCRM Cloud Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SCRM CloudQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Prakher U.
PU
Software Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about SCRM Cloud?

I like it's automation and excellent customer assistance along with there resources help us to handle issues quickly. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

Mobile application is missing many functionalities those are available on the desktop. Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

It automates our sales process and also ensures that leads are followed up on and sales cycles are shortened. Review collected by and hosted on G2.com.

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Rutuja K.
RK
Software Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about SCRM Cloud?

It provide us a tool for accurately measuring the return on investment of marketing initiatives. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

Subscription of SCRM Cloud is little bit costly. Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

It help us to analyse sales performance,recognise trends, and make data driven decisions for our business. Review collected by and hosted on G2.com.

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Ajit S.
AS
Salesforce Developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
Incentivized Review
What do you like best about SCRM Cloud?

It provides us deep analysis and insights on customer behaviour and there preferences. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

Integrating SCRM Cloud with existing systems or third party apps it's challenging. Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

SCRM Cloud automates our repetitive processes like email campaigns, lead scoring, and customer follow ups to save time and increase productivity. Review collected by and hosted on G2.com.

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Niru R.
NR
Software Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about SCRM Cloud?

Excellent customer assistance and resources help to quickly fix issues and optimise the platform capabilities. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

The workflow automation has few restriction that ristrict us for a compleax automation. Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

It offers a 360-degree view of clients, which allows customise and immediate interactions that increase satisfaction with services. Review collected by and hosted on G2.com.

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Kajal B.
KB
Software Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about SCRM Cloud?

It gives us multiple customisation options to personalise the CRM to our specific company requirements. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

Cost of some of premium features are very high Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

It manage all customer data with the accuracy and consistency, which improve our decision making capacity and customer relationship management Review collected by and hosted on G2.com.

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Thooti D.
TD
Software Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
Incentivized Review
What do you like best about SCRM Cloud?

Our remote workforce depends on SCRM Cloud mobile app to stay connected and productive when on the go. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

Sometime updates introduce bugs that take some time to get resolved Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

SCRM Cloud centralizes our customer data, decreasing segmentation and increasing our team efficiency and collaboration. Review collected by and hosted on G2.com.

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Rahul K.
RK
Salesforce Developer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about SCRM Cloud?

It's advanced customer segmentation feature allow us for personalise marketing and sales strategies. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

It's a little challenging to integrate with other software. Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

It help us for optimize resource allocation and utilization, so we are improving overall efficiency and cost effectiveness. Review collected by and hosted on G2.com.

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Jason W.
JW
Training and Quality Specialist
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SCRM Cloud?

It is a great troubleshooting tool to ensure he scorm files work. It also is easy and simple to use. It has saved many hours of troubleshooting and reviewing files. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

There is nothing I dislike as the tool works for what we actually need. Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

It is allowing for troubleshooting our scorm files to track what is taking place. It also allows for us to see what features are being used within the scorm to help guide what our learners preform and like. Review collected by and hosted on G2.com.

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Tejas B.
TB
Software Developer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SCRM Cloud?

It's 360 degree feature and social media analytics makes it the best. It increases engagement and business Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

Nothing as such. It's the best in the market. Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

It helps resolve the gap between customer and company. Company can directly analyse what the customer actually wants! Review collected by and hosted on G2.com.

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DD
Talent Acquisition Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
What do you like best about SCRM Cloud?

The software has made the process of cloud marketing simple, direct and more convinient. Besides, the development of the right customer engagement formation is also a merit from the tool. Finally, there are measures that are well implemented and credible support authenticated. Review collected by and hosted on G2.com.

What do you dislike about SCRM Cloud?

The platform is immediate in making the right controls, and there are reliable forms that brings customer relations in a company. The technological support are also well coordinated to bring more changes. Review collected by and hosted on G2.com.

What problems is SCRM Cloud solving and how is that benefiting you?

The software makes all the social platforms effective, reliable, and more controlled. Besides, the new technological communications is also a merit that the software brings, to acknowledge changes and to bring a more robust formation. Lastly, the software provides the right marketing streams, that resolves all the discussions in a company. Review collected by and hosted on G2.com.

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SCRM Cloud