Scorebuddy Reviews & Product Details - Page 5

Scorebuddy helps with multiple reports to assess performance. It also helps in understanding who are checking the reviews with details monthly performance.

It makes the job easy and helps understand various aspect of the performance.

It helps us deliver better customer support experience to players everyday. Review collected by and hosted on G2.com.

There should be easy way to figure out which are the pending reviews which someone did not view to make their job easier. Review collected by and hosted on G2.com.

Recently changed roll & no longer do the QA but receive it and I think the agent dashboard is really good. It shows great insight on the scores and where you're at. Review collected by and hosted on G2.com.

Nothing - it's really easy to use and super effective Review collected by and hosted on G2.com.

What I like best about Scorebuddy is its ability to streamline report analysis and data collection. It offers detailed insights that make it easier to assess performance and identify trends effectively. Review collected by and hosted on G2.com.

While I appreciate the coaching features in Scorebuddy, there are some challenges with coaching time-outs and occasional issues with users not being able to access information when needed. These disruptions can affect the overall efficiency of the coaching process. Review collected by and hosted on G2.com.

The ability to design something for what I need in my department. Review collected by and hosted on G2.com.

Petty but can we change the time and date to American date and regular not military time. Review collected by and hosted on G2.com.

The most I like about the Score Buddy is the ease with which I can operate it, the features that it gives, and the filtering I can do. I can start from where I left and it increases the frequency of use.The implementation is so easy that it makes my life simple. Review collected by and hosted on G2.com.

The logging out part if I left it for idle for time and I have to login again. Review collected by and hosted on G2.com.

Being able to see the statistics all in one place is great. Review collected by and hosted on G2.com.

The training videos are terrible! Especially the sound. At one point, there is a voice recording layered on top of another. Comes off as unprofessional. Review collected by and hosted on G2.com.

User Friendly and easy to understand what are things need to improve. Review collected by and hosted on G2.com.

for me i dont dislike anything on scorebuddy. Review collected by and hosted on G2.com.

Friendly staff, always read to assist, I love the reporting capabilities.

Very east integrations process and easy to use. Review collected by and hosted on G2.com.

Some limitations around the calibration function and work allocation. Review collected by and hosted on G2.com.

The scorebuddy has an eye catching interface, easy to navigate to see the audits Review collected by and hosted on G2.com.

The thing that I most dislike about the Scorebuddy are the data download features and report function. TO be able to download full data, need to download multiple time with different selections of specific column, merge data and then clean data. It would be good that scorebuddy is able to allow full data downloading including all selection that the auditor input in the evaluation form.

Second is about visualized report, honestly we do not feel these reports are usefull, it is good if the report can reflect the actual view that the user wish to view Review collected by and hosted on G2.com.

the best part of scorebuddy is where we as team managers can view the overall scvores of our agents. It's not complicated at all. Review collected by and hosted on G2.com.

so far, theres nothing I dislike from scorebuddy specially with its new update. Review collected by and hosted on G2.com.