Scorebuddy Features
What are the features of Scorebuddy?
Quality Assurance
- Evaluation
- Calibration
- Reports
Engagement
- Feedback
- Dashboards
- Training
Performance
- Integrations
- Compliance
Generative AI
- AI Text Summarization
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Quality Assurance
Evaluation | Provides tools for evaluating customer interactions This feature was mentioned in 560 Scorebuddy reviews. | 92% (Based on 560 reviews) | |
Calibration | Based on 545 Scorebuddy reviews. Offers features for maintaining fair and consistent scoring | 89% (Based on 545 reviews) | |
Reports | Generates quality and performance reports This feature was mentioned in 560 Scorebuddy reviews. | 88% (Based on 560 reviews) |
Engagement
Feedback | Tools for providing personalized feedback and coaching sessions 556 reviewers of Scorebuddy have provided feedback on this feature. | 90% (Based on 556 reviews) | |
Dashboards | As reported in 554 Scorebuddy reviews. Provides a centralized dashboard for agents to view their scores and feedback | 87% (Based on 554 reviews) | |
Training | Tools for educating and training agents This feature was mentioned in 529 Scorebuddy reviews. | 84% (Based on 529 reviews) |
Performance
Integrations | Integrates with other customer service or CRM software 523 reviewers of Scorebuddy have provided feedback on this feature. | 84% (Based on 523 reviews) | |
Compliance | Helps ensure customer privacy and data protection This feature was mentioned in 533 Scorebuddy reviews. | 90% (Based on 533 reviews) |
Generative AI
AI Text Summarization | Based on 379 Scorebuddy reviews. Condenses long documents or text into a brief summary. | 83% (Based on 379 reviews) |
