Scorebuddy
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Scorebuddy Reviews & Product Details - Page 47

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
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Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
4.5 out of 5
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Executive Office
UE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

It's a user friendly environment which motivates a person to improve his/her performance. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing because it's a user friendly website. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

The agent behaviour that must need to improve and it benefits the whole team's performance. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

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Share
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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

The reports I can export and work in an Excel Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The weightage and programming a new scorecard can be a challange Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Good tool for simple audits and data collection although the filters could be better Review collected by and hosted on G2.com.

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Joana A.
JA
Quality Analyst
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

Scorebuddy is easy to navigate and the site was designed simply and elegant. It is literally as click and play website. It does not crash all the time like the others. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

It would be better if the log in time is extended to avoid lost work. I think the IT team can work on the background with extending the log in time of Scorebuddy. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Sometimes it is unaccessible due to technical issues, but it is addressed immediately. That way, the tasks are not hindered and evaluations are uploaded before the business day closes. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi Joana, thank you for taking the time to share your thoughts on Scorebuddy. Regarding your feedback about extended log in time, we will pass this on to our product team so they can take it into consideration for future enhancements.

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Kylie M.
KM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Scorebuddy?

I like that Scorebuddy allows my colleagues and me to keep up with how we are doing. It allows us to easily see what is new in our account and look up how we do in different categories. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I don't particularly appreciate that it lets us know when we did poorly on an assignment. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Score buddy solves the problem of us agents being in the dark about some new changes that happen with the company and how we can improve on our production. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi Kylie, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

Helpful?
Share
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JP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

Easy to use.

The convenience of pulling out the analytics for each monitoring. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I don't think of any but maybe the lease that I like is the calibration tab. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It is easy to get the average of the group or team.

Easy to pull-out the analytics of the trend.

Easy to do the scoring and ranking per team/group Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi Junel, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

Helpful?
Share
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Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

The reporting for the supervisors is very easy from scorebuddy. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The homepage can be more better and can include graphs and pie charts for reports. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Evualtions have come more steamed line because of scorebuddy Review collected by and hosted on G2.com.

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Helpful?
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Islam F.
IF
Social Media Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Keeping track of quality & easily sharing the feedback with the team. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing much to complaint about, but sometimes the filters doesn't work probably. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Making sure customer experience meets the organisation standards, Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Islam, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

What I like best is you can get a weekly average of your scores. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

One thing I dislike is the way you need to export the results Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

We use it for Quality Assurance Review collected by and hosted on G2.com.

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Helpful?
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JT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It is a very effective coaching tool that can help enhance the performance of a team. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Honestly, nothing I dislike. Easy to navigate and customizable Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Helping to cultivate good agents into even better agents Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Jason, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

Helpful?
Share
Admin Approval Link
Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

The platform is useful for my Quality Assurance reps. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

could have more features and the useful AI Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Handle time and rep knowledge. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi, thank you for taking the time to give us your feedback, it means a lot to us.

Our goal at Scorebuddy is to help make your day to day easier and we are delighted to hear that Scorebuddy is helping you Quality Assurance reps between handle time and expanding your knowledge.

Regarding your feedback on having more features and useful AI, if you would like to reach out to your Customer Success Executive to discuss what features you would like to see, and they can discuss our current AI feature with you also.

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