Scorebuddy
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Scorebuddy Reviews & Product Details - Page 45

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
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Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
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Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
4.5 out of 5
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
UC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It is accessible, easy to navigate, and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The averages do not reset after a certain amount of time passed. If I had one bad call, it could drastically affect my lifelong average. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy allows us to monitor our offices' calls to ensure compliance and quality control. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Scorebuddy is easy to use. I enjoy the design and layout. It has many great features. Helps make my job easier. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I am happy with all feautures of Scorebuddy. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It is benficial in connecting agents and analysts. Review collected by and hosted on G2.com.

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Verified User in Airlines/Aviation
UA
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Easy access, user friendly and can find the data for my team is saved for previous month too, it becomes easy to select calls which i want to listen which was audited for any months. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Latley we were facing issue that we were not able to reset the password by ourselves , it was not sending the temporary password, not it has been resolved, we are able to reset password. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Easy to play back the calls to the user who have been scored, Review collected by and hosted on G2.com.

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Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Easy to use, meets all business needs, email reminders Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I don't have many dislikes. It was a learning curve when we switched programs but it works well Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

I use scorebuddy to score my team member's calls with students and ensure quality and compliance of student interactions. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
AM
Mid-Market(51-1000 emp.)
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Verified Current User
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Incentivized Review
What do you like best about Scorebuddy?

I find Scorebuddy to be extremely helpful in tracking quality, consistency, and in evaluating trends among employees. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Scorebuddy can be challenging to navigate on the user-end when looking for past scorecards. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Helping keep consistencies among platforms, tracking employee performance, and evaluating areas of improvement. Review collected by and hosted on G2.com.

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Verified User in Executive Office
UE
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
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(Original )Information
What do you like best about Scorebuddy?

It allows me to see my quality score and know what have to work on. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

You need to re-login after it has been idle for a couple of minutes. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It allows me to know the thing that I have to work on. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

Regarding your feedback about Scorebuddy log out timer, we will pass this on to our product team so they can take it into consideration for future enhancements.

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Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

The feautures and navigation are so easy and can be navigated with minimal/no supervision. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I think it would be better if the average scores will show just by searching the name of a specific employee. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Data analysis and knowing attributes employees needs coaching. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

Regarding your feedback about being able to view the average score by searching a specific employee, we will pass this on to our product team so they can take it into consideration for future enhancements.

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Dylan N.
DN
Quality Assurance Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

When I started using Scorebuddy, I did not have issues understanding the platform. I audit employee's phone calls, and it is straightforward to use. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Unable to grant agents bonus points, which would allow them to reach over 100% on their scores Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Metrics around employee calls Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Dylan, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

Regarding your feedback about specific ID numbers appearing in a calibration session, we will pass this on to our product team so they can take it into consideration for future enhancements.

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Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

Ease of use. Developers are on point in creating a friendly user portal Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

None, Developers did a great job creating an easy-to-use portal Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Score buddy promotes active engagement with employees. In addition, it improves process gaps in terms of call quality score card Review collected by and hosted on G2.com.

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Verified User in Events Services
UE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Score buddy is great specially when scoring calls because it is easy to use and there is an option there for you to check on what score did you get and what to improve. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing. Everything is all good in score buddy. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy solves the way on how the we can do a quality calls. It benefits us because we can see on what to improve and also the this that we need to work on specially with our calls. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

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