Video Reviews
Score Buddy - A Useful QA Tool
687 Scorebuddy Reviews
Overall Review Sentiment for Scorebuddy
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Easy to navigate, great way for tracking trends and reporting and calibration with teams. Review collected by and hosted on G2.com.
Having to log into scorebuddy more than once, if you are left idle too long. Review collected by and hosted on G2.com.
I can easily view my agents' scores with their strengths and opportunities. I can also view detailed analytics to help me pinpoint the specific areas that need to be improved. Review collected by and hosted on G2.com.
The idle timer needs to be longer than 30 minutes. I hope this can be increased to at least 1 to 8 hours. It is sometimes frustrating to re-login with SSO credentials, causing my workflow to get interrupted. Review collected by and hosted on G2.com.
User accessibility. Easy to use or find what you need. Review collected by and hosted on G2.com.
Nothing, everything is great! I would only add that there be an option to communicate responses in a chat box instead of on a separate page. Review collected by and hosted on G2.com.
the versatility, we are able to use score buddy to review calls and to also send query update to the agent with a detailed responce, this means quicker responce times to the customer and more clarity for the agent who had sent the query. Review collected by and hosted on G2.com.
some times it is awkward to find the latest returned score, the email says review your score here, when its actually a line above this that you need to click. Easier access to view the most recent score would be helpful. Review collected by and hosted on G2.com.
The naes are easy to locate and they have all the drivers with a brief detailed description on what the drivers should include. Review collected by and hosted on G2.com.
Some drivers are repetitive and some drivers are too long. Review collected by and hosted on G2.com.
Easy and friendly layout. Has useful tools that provide scoring info and assist on monitoring teams' progress Review collected by and hosted on G2.com.
no comments as we havent been using it for long. Satisfied so far Review collected by and hosted on G2.com.
Scorebuddy has become much faster at starting up, loading data, and creating lists, scorecards, and calibrations. It's also very easy to use. They've recently added a way to evaluate how much time call evaluators are taking when scoring calls. The report is great! Review collected by and hosted on G2.com.
When an issue arises, the response team is not very good at keeping you updated. I've been left hanging for 5 hours without an update and a promise to get back to me. Suddenly, it's the end of the day, and no reply. Review collected by and hosted on G2.com.
What I like about using Scorebuddy is it is easy to use, All its functions are easy to navigate, and each user can fully understand outlined in the parameters. Scorebuddy provides maximum functionality. Review collected by and hosted on G2.com.
None, all the features are on point. excited to see new features in the future Review collected by and hosted on G2.com.
