Scorebuddy
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4.5 out of 5 stars
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Scorebuddy Reviews & Product Details - Page 42

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
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Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Civic & Social Organization
UC
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

I like the user friendliness of Score Buddy, how it automatically saves progress and all of the filter/search functions. I like how it automatically adds everything up as well and gives statistics on the numbers Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Sometimes it doesn't fully save in drafts - when you are working on something to come back to later, the comments will be gone. I think the drafts feature could be improved. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy helps with quality assurance when looking at an employee's performance and is helpful to see a trend over time, looking at the statistics and having that information easily available. Review collected by and hosted on G2.com.

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Whey Ann (WheyB) B.
WB
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Easy to understand and helps me improve my skills Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing, because it's easy to understand Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It helps me improve my performace Review collected by and hosted on G2.com.

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Greg H.
GH
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

the product is easy to use and understand Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

analystics - this data needs to cleaner and have more options to export Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

na Review collected by and hosted on G2.com.

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BG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Scorebuddy is a great way to get feedback on CSR calls. I appreciate the ability to view score cards. That I am able to score calls accuratly. Much better than completitors. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I don't have any dislikes at the moment. Everything works fine. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It helps me to keep track of my CSR calls so they can receive the required coachings. Review collected by and hosted on G2.com.

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Verified User in Civic & Social Organization
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It's very difficult to "break" the system or make an unfixable error which leads to a more enjoyable experience when exploring the different functions which I like as it means I am more inclined to explore and learn more. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The Analytics could be a bit cleaner - some trends analysis options provide reports that aren't as detailed and viewing individual's performance trends can be footery at times. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Allows us to store all quality monitoring records in a safe place for each individual colleague and easy to refer back to when having Quality performance discussions. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

This tool is user-friendly and easy to navigate once you get the handle on it Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The reports are not readable for users who are not familiar with the system, Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Score buddy is helping us keep track of Qauility performance and behavioral trends Review collected by and hosted on G2.com.

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DD
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Detailed explanantion is excellent also the feedback column wherein advisor can mention if any dispute . Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Some time the id password shows invalid due to which getting password reset frequently . Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

score buddy is a portal that helps us with our weekly quality socre . It also reflects the overall score for the month . Review collected by and hosted on G2.com.

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Verified User in Utilities
UU
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Scorebuddy?

the interface is very user friendly, easy to modify and adjust quickly. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

automated reporting is lacking as well as integration with other software for comprehensive call data and anayltics Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy allows us to score, calibrate and analyze the calls graded by our QA representatives. Its keeping the data in one place which is immensely beneficial. Review collected by and hosted on G2.com.

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Sherif A.
SA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

How they built their dashboards, reports. they are putting themself in the other side, which reflects in desiging all the needs that any manager can use and want Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing so far, as all the dashboards and reports added are very helpful Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Reports and dashboards, as they have different views for every feature and metric any manager can use Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi Sherif, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

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Marvin (MarvinW) W.
MW
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Easy to navigate the tool and very helpful in providing assistance and new learnings.Easy to navigate the tool and very helpful in providing assistance and new learnings. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Need to provide more options and tools to navigate every recorded document and able to remove bad feedback.Need to provide more options and tools to navigate every recorded document and able to remove bad feedback. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

We to access and are easy to use and provide feedback. Able to properly educate employees on their remarks and back habits .very used in providing feedback and general coaching affortuneties. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Marvin, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business successful, and hearing that we have helped you identify areas both strong and weak is fantastic.

Regarding your feedback about having more tools and navigation points for all recorded documents, we will pass this on to our product team so they can take it into consideration for future enhancements.

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