Scorebuddy
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Scorebuddy
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4.5 out of 5 stars
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Scorebuddy Reviews & Product Details - Page 40

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
Play Scorebuddy review by Gregory G.
Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
4.5 out of 5
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Leisure, Travel & Tourism
UL
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

I like how you can pick a specific group to pull stats from and are able to categorize the results based on process or comm skills. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

It took a while to get the hang of the filters, it would be nice if there was a pop-up to hover over to get more help for beginners. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

I am able to pin point the areas within soft skills that need improvement. Review collected by and hosted on G2.com.

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Melvin P.
MP
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
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(Original )Information
What do you like best about Scorebuddy?

I like the report tab, where I can find all agents data. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I don't like the dashboard of Score byddy Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

I am able to find causes if error Review collected by and hosted on G2.com.

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CM
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
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What do you like best about Scorebuddy?

It helps me understand and realize my misoppoturnities. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I just hope it does not automatically log out. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It makes me realize the things that I have to improve on. Review collected by and hosted on G2.com.

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KH
Small-Business(50 or fewer emp.)
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What do you like best about Scorebuddy?

Very helpful in engaging with your team manager and client Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

None, all for it is perfectly doing great and helpful Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Doing great in communication and skills on my work Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Krista, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

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MM
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

intuitive visual interface that it pretty easy to surf within Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

nothing yet. I still need some more time with it. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It helps us to allign our service with the market expectance Review collected by and hosted on G2.com.

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Verified User in Executive Office
UE
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

its perfect because you were able to gauge your skill by seeing the feedback given to you and you can easily pinpoint which is needed to be improve Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

i cant think any downside of this application because i never experience any error regarding this app Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

its solving the areas where you are weak the most in your calls and i benefits me in providing more quality calls Review collected by and hosted on G2.com.

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Janella Rea (JajaC) C.
JC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

it helps me a lot with my work and client Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

none, coz all of the features are working perfectly Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

it helps me to enhance my communication skills. Review collected by and hosted on G2.com.

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Verified User in Medical Devices
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

I like that Sorebuddy calculates the scores and includes the recording for review with the agents and that the agents can review the calls on their own to make sure the score is accurate. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

One thing about the site that I didn't like was having to log in to the actual site to see the auto fail instead of a link being provided in the email to take you straight to the score in questions. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Making sure the agents are pleasant and helpful to customers. Allowing supervisors to know that the agents understand the information that they are providing to the customer is correct. Review collected by and hosted on G2.com.

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Emily S.
ES
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

The best part of Scorebuddy is how easy it is to navigate through the site. Reviewing the scores and the different sections is effortless. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I don't have any negative things to say about Scorebuddy. It's easy to use, and to the point. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

We needed a platform to review the quality of our agents, and Scorebuddy gave us just that. Our quality assurance team uses Scorebuddy to audit tickets. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Emily, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

Helpful?
Share
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Shanna Elaine (ShaneT) T.
ST
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

This helps me to check my QA scores. Very detailed. Especially when it comes to your running perfomance. Also helps me to be more consistent Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

None. I like everything about it.This helps me a lot to enhance my skills. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

This helps me to check my scores and mistakes in my calls if there is so i can ba aware and make some action plans on it. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Shanna, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business successful, and hearing that we have helped you identify areas both strong and weak is fantastic.

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