Scorebuddy Reviews & Product Details - Page 4

It make you score perfectly when scoring my agents. Also we can talk about something new regarding the scorecard that was implemented on scorebuddy we also able to adjust our self for our agents when they have low score ( if they are not satisfied with their score) Review collected by and hosted on G2.com.

none at the moment everytrhing is perfect regarding with the option. Review collected by and hosted on G2.com.

Navigation through the platform is easy which is impressive given the wealth of metrics that are available to you, particularly your dashboard. I use Scorebuddy once a month to review each of my direct report's performance. When completing a review, options such as sending the report a kudos is a simple but nice touch in the typically cold and calculated world of scores and targets. Review collected by and hosted on G2.com.

I would like to be able to retrospectively add a performance review. For example, if scheduling does not allow me to complete a review for one of my reports in May, I would like to be able to do this the following month but still have that review show up as being done in May. Review collected by and hosted on G2.com.

The stats and analytics

Gives the data accurately Review collected by and hosted on G2.com.

Interface can be a bit better

Best if you can keep is logged in for a longer period of time Review collected by and hosted on G2.com.

When reviews are performed, it's easy and at the same time it's user friendly when it's about reporting, the reports are clutter free and gives the desired output. Review collected by and hosted on G2.com.

While the dashboard view from Supervisor end is good, agent end is a bit for confusing, specially when an agent tries to navigate through their scorecard. If it could be made more simpler, it would have been a phenomenal product. Review collected by and hosted on G2.com.

I like that ScoreBuddy is easily integrated with most telephony services in the market. Its fast and very easy to use. I picked it up and in a day, was rolling out reports. I almost did not need to use the knowledgebase, and often only needed a quick search for a nuanced problem. We often use it to compile lots of data, the URL parameters even help tweak some reports to our liking. Review collected by and hosted on G2.com.

Out of the box, analytics on ScoreBuddy can be limiting. If you're looking for a robust way to report on QA stats, you'll have to do this outside of the tool. I wish there was some way to build your own reports and not just edit templates. Review collected by and hosted on G2.com.

The scorebuddy helps us record the scores of our team mates. It allow us to run and pull out reports easily and quickly. It is very easy to use. The scorebuddy help us track the improvement of our team mates. Review collected by and hosted on G2.com.

The idle time. Sometimes when I'm doing other task, when I get back to it I need to relog in again. Review collected by and hosted on G2.com.

The ability to focus on different types of data such as overall trends, points of failure and easily share them. Review collected by and hosted on G2.com.

Every so often the cache gets too large and will prevent log in. Review collected by and hosted on G2.com.

I love that my agents can interact and see scores on calls etc. Really a great product that helps us all with our QA needs Review collected by and hosted on G2.com.

I don't have anything negative to say about Scorebuddy. Review collected by and hosted on G2.com.

I honestly feel the application is very user friendly. The setup is simple and we have support from Ken if we have any questions and regular touchpoint calls to ensure we are on the right path. From the start the Scorebuddy team has been engaged and treated our requests with a sense of urgency. The attention to detail has also made all the difference in ensuring we setup our scorecards and parameters correctly. We recently also added the coaching module which uses the Grow coaching methodology. Review collected by and hosted on G2.com.

Some of the reporting could be improved, I need a monthly report showing each concierge and their total quality score for the month. Review collected by and hosted on G2.com.

I really do like the way the website is setup with most accessible tabs on the top with one click away. We use Scorebuddy on daily basis for scoring the Customer service specialists at our organization. The software is very intuitive and the company has full vicinity of the report for quality improvements processes. Review collected by and hosted on G2.com.

Sometimes the website is down and usually reattempting to launch the website again in a few minutes does resolve the issue. Review collected by and hosted on G2.com.