Scorebuddy
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4.5 out of 5 stars
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Scorebuddy Reviews & Product Details - Page 39

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
Play Scorebuddy review by Gregory G.
Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
4.5 out of 5
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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RL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

able to see the progress and things you need to improved Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

nothing can provide to be dislike as it is working well Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

it helps solve to improve the quality of a call Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

The dashboard, I like that you can se the most important things there. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing in partcular, it works guite good. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It solves me needing to kontact quality control to se my scores. Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

I have enjoyed being able to pull up reports with ease. I like seeing each agent's most significant areas of opportunity. Before Scorebuddy, our company was utilizing excel. This is amazing and much easier to use. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I would like for there to be a button at the top that allows me to go to the bottom of the scorecard. This will make it easier and quicker than scrolling at times. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Currently, we do not have any issues arising with Scorebuddy. We have been able to provide more reports that are beneficial to the growth of the agents. I have been able to get my words done a lot quicker. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

Regarding your feedback about a button to easily scroll to the bottom of the scorecard, we will pass this on to our product team so they can take it into consideration for future enhancements.

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Verified User in Construction
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

What I like best about Scorebuddy is how easy it is to use. The system is intuitive and easily adaptable to the needs of my team and me. As my team grows, I can see trends and analyses easily. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing of note. I've been using this system for years and I really like it. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Our business has grown rapidly over the past 18 months and continues to do so. Our customer service teams have expanded in line with this growth and this has involved the onboarding and training of many new colleagues. Scorebuddy has been crucial in our effort to ensure our values-driven customer service has been maintained during this period. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

Helpful?
Share
Admin Approval Link
RL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

can easily keep on track and monitor your score Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

there is no least to dislike the Scorebuddy Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

scorebuddy benefits me to keep track about my score and if any thing to improve Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Rodel, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business successful, and hearing that we have helped you identify areas both strong and weak is fantastic.

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Pamela A.
PA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Scorebuddy is easy to use, great for agent engagement and accountability. The amount of customizability is absolutely fantastic! Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

There are some features missing, however our account manager is working with us to assist with our feature requests! Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

We were unable to have agent access in our previous QA software. Now that agents are able to view their own evaluations and provide feedback, we anticipate a lift in engagement and QA averages! Review collected by and hosted on G2.com.

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JA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Very user friendly. It is laid out in a very manageable way. Email notifications with a direct link to the score makes it easy for the employee. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

In my personal opinion there is no downside to Scorebuddy. Neither my team nor my employees have ever had any issues. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It is making everything super manageable and not having to go elsewhere to build or schedule reports. Its amazing. Time saver for sure. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Jessica, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

Helpful?
Share
Admin Approval Link
Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Scorebuddy?

Very easy to navigate. Usefull tool to track results for indivudual agents as well as the Team as a whole. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

It would be usefull to see the overall scored for indivudual agents across the month/year ect. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It allows me to view socres for indivudual agents as well as the whole Team. Easy to track what interactions were already discussed with agents and which one are still to be fed back. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Computer & Network Security
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Helpful UI. Easy to navigate and is general fast and responsive Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing comes to mind in particular. There are a few things that could be improved but I believe this is more on our end (our way of doing it) rather than the product itself Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy is helping our orginzation by allowing senior staff members to review and provide helpful feedback to other team members about their interactions with customers Review collected by and hosted on G2.com.

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Verified User in Gambling & Casinos
UG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

The UI is very firendly, easy to navigate and also very easy to raise for additioal review Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

There is not too much to dislike, it's user friendly Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Ensuring agent feedback is easily provided Review collected by and hosted on G2.com.

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