Scorebuddy Reviews & Product Details - Page 38

The amount of data it can hold, showing past scores, trends and the ability to go into each score feedback. A great system for feedback. Best way to use it is encouraging staff to login in, then talking them through the results. Review collected by and hosted on G2.com.

Seperate tabs for each scorecard type, or no explaination that this is how it is set up. Neurodiverse people want to look away from the screen with this setup. Review collected by and hosted on G2.com.

Scoring is very easy. Can be saved for later review. Review collected by and hosted on G2.com.

once scores are released, we can edit. Which shouldnt be the case. Review collected by and hosted on G2.com.

Scorebuddy has genuinely revolutionized our quality assurance and customer service scoring process. As a Quality Assurance Lead, I constantly seek ways to improve agent performance and enhance customer satisfaction. Scorebuddy has become an invaluable tool in achieving these goals.

One of the standout features of Scorebuddy is its user-friendly interface. The platform is intuitive and easy to navigate, making it simple to create customized scorecards tailored to our specific needs. We can define evaluation criteria, weight different metrics, and even include comments or suggestions for improvement. The flexibility offered by Scorebuddy allows us to adapt the scoring process to match our evolving requirements effortlessly. Review collected by and hosted on G2.com.

Scorebuddy lacks the capability to score multiple agents on a single thread, and it also has limitations when it comes to adding new conversations to scoreboards. Specifically, only conversations created on a specific day are included, disregarding any replies to older conversations made on that day. It would be beneficial to have visibility into all conversations created or replied to on a particular date.

Furthermore, as the number of conversations increases, the scorecard performance in Scorebuddy becomes sluggish. To mitigate this issue, I have resorted to creating weekly scoreboards, which adds an extra layer of complexity and inconvenience to the scoring process Review collected by and hosted on G2.com.

Scorebuddy is very precise for the job we need it for. It allows me the copy/paste info from one document into the comment boxes and saves periodically as changes are made Review collected by and hosted on G2.com.

The one thing that causes concern is that if you step away from your computer while it is on it will continue on as if saving but then doesn't. Review collected by and hosted on G2.com.

CX Moments is an amazing tool when doing deep dives as it allows you to seach through huge databeses using very specific sets of parameters and keywords. This is very helpful when searching for voice of the customer on a give topic as you don't have to manually go through individual cases and this is very efficient. Review collected by and hosted on G2.com.

For the moment, Scorebuddy CX Moments is best suited for use in English. When doing keyword searches in other languages, the functionalities are a bit limited but I am sure this would improve. Review collected by and hosted on G2.com.

its easy to understand and help me improved my performance consistency and engagement in overall performance. Review collected by and hosted on G2.com.

none so far because it so useful for me. Review collected by and hosted on G2.com.

Scorebuddy offers a lot of functionality for users interested in doing manual QA, creating custom scorecards, and monitoring agent complaince. I like how easy it is to set up the API between Scorebuddy and Five9. Review collected by and hosted on G2.com.

I wouldn't say I like the user structure of Scorebuddy. Our supervisors all have global admin accounts because there are specific permissions for global admins that cannot be utilized through a Supervisor or Advanced Supervisor role. It would be great if Scorebuddy offered custom permissions sets that could be tailed to specific users. Review collected by and hosted on G2.com.

how easy it is to use it, and the many option to autofill so you can finish your job fast. Review collected by and hosted on G2.com.

Not having option to pre-choice answers. Review collected by and hosted on G2.com.

I like being able to see my teams strengths and weaknesses. Review collected by and hosted on G2.com.

I do not have any complaints with Scorebuddy at this time. Review collected by and hosted on G2.com.

Helpful in viewing my call quality scores and reviewing comments on where to improve. It's also very easy to navigate. Review collected by and hosted on G2.com.

I can't think of any downside because everything is good. Review collected by and hosted on G2.com.