Scorebuddy
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4.5 out of 5 stars
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Scorebuddy Reviews & Product Details - Page 37

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
Play Scorebuddy review by Gregory G.
Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
4.5 out of 5
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JH
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Scorebuddy is an amazing tool to be able to help my advisors track their calls and see how they are preforming. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I wish that scorebuddy had more features for the chat system. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Score buddy is helping our advisors understand how they can continue to improve Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Scorebuddy is a one stop shop for QA teams. Everyone is able to easily access their own grades & reports. Their customer service team is great and always helpful! Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

New to using Scorebuddy, but so far there is nothing we dislike. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

The biggest problem we had with prior QA programs was the ability to give everyone access. Scorebuddy helped us grant access to everyone, and has integrated with some of our own systems to make it a one stop shop for QA. Review collected by and hosted on G2.com.

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Nilesh T.
NT
Enterprise(> 1000 emp.)
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(Original )Information
What do you like best about Scorebuddy?

The Format for scoring the interactions and sharing the scores is easy and the even raising disputes is very easy Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The Time it takes to load the interactions Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Streamlining the Quality Process and Scoring Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi Nilesh, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

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Qaayid Q.
QQ
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

user-friendly and easy to access. and help to deliver the feedback properly. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

sometimes it works slowly. It can have the transcript. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It helps to pick samples randomly and avoid manual work. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

I enjoy that the tool allows attachments and keeps logs of entries. I do not have much experience with scoring tools and this tool seems to work without major issues. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Accessing various scores is very clunky. The UI should be much more intuitive and streamlined at this point. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

For me, Scorebuddy doesn't solve any problems. It assists me in my job duties. I could see me using a multitude of different programs to complete my tasks, however score buddy is fine. Review collected by and hosted on G2.com.

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Sadat C.
SC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

You get to see the consolidated scores of self and team. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Process the check scores using filters need improvement. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Able to view each audit and consolidated scores. Review collected by and hosted on G2.com.

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JK
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It's ability to provide different types of reporting that helps you close in on certain statisitics Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

When the format for reporting switches from score date to evetn date Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Being able to review over over 150 calls over a weeks time Review collected by and hosted on G2.com.

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KR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

The metrics and insights on our effeciency in grading calls. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Not enough felxibilty or not enough different ways to find information. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy allows users to submit as well as see insights on quality metrics which is very essential to the progression of companies. Review collected by and hosted on G2.com.

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Aris (ArisB) B.
AB
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

YOU WILL SEE ALL THE DETAILS OF YOUR REVIEW CALL AUDITS,AND VERY USER FRIENDLY Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

SOMETIMES UNABLE TO LOG IN,THERE IS LIKE SOME DELATENCY SOMETIMES IN RESETTING THE PASSWORD Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It helps us with quality assurance purposes and its easy to use Review collected by and hosted on G2.com.

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RH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

When going through the scored review, it's a very simple process and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The reporting is a little more challenging to figure out and get the exact information you are looking for. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Helping ensure our team is providing quality work. Review collected by and hosted on G2.com.

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