Video Reviews
Score Buddy - A Useful QA Tool
687 Scorebuddy Reviews
Overall Review Sentiment for Scorebuddy
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This is a very friendly user platform, easy to understand and modify according to my specific needs. I like how all the fields I modify are on the same page, and I don't have to look for a particular feature. Review collected by and hosted on G2.com.
The only thing I would change is that when I leave a comment in a scoresheet, it doesn't let me edit it afterward, only delete it. I would appreciate being able to edit something out if there are grammar mistakes or add something to a previous note. Review collected by and hosted on G2.com.
The Interactions bifurcation and Score report table. Review collected by and hosted on G2.com.
The filter options in Score report table must have more options like check box to select multiple category types in one go like Chat, Calls & Emails. Review collected by and hosted on G2.com.
The feature I like the most is Scorebuddy's intuitive interface, customizable scoring criteria, and robust analytics, which collectively make call center quality management more efficient and effective. Review collected by and hosted on G2.com.
There is nothing as of now but some users might have found certain aspects of Scorebuddy's pricing structure or integration capabilities less favorable. But it is their personal opinion.
As for me, everything is good! Review collected by and hosted on G2.com.
I like that it is easy to navigate, shows accurate stats on a daily basis and is a good way to score my team Review collected by and hosted on G2.com.
Sometimes the scoring questions were a bit confusing at first Review collected by and hosted on G2.com.
the Analyst Feedback settings where after a review is done and sent the analyst has an opportunity to schedule a direct meeting with you to go over in more detail Review collected by and hosted on G2.com.
Nothing much as they are working to improve more reporting options for team. but until then I would say just the a slight improvement to their reporting feature with exporting Review collected by and hosted on G2.com.
Its user frienfly and does not require a lot of extra steps Review collected by and hosted on G2.com.
The data is sometimes inaccurate and could offer more detailed filters and options only to select data for certain people. Review collected by and hosted on G2.com.
It gives us a simple way to see our evaluation score and undertandable in a simplest way Review collected by and hosted on G2.com.
There's nothing that I don't like from Scorebuddy because I love this program Review collected by and hosted on G2.com.
I like that as you grade each call, it saves your work, and you can go back to "Review Drafts" to retrieve it in the case of a power outage. I've used other grading tools before, and they are incomparable to the excellent setup of Scorebuddy. Review collected by and hosted on G2.com.
When there is inactivity for a while, it automatically closes and requires logging in all over again. I would prefer if it doesn't time out at all because it can be a bit frustrating. Review collected by and hosted on G2.com.
