Scorebuddy
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4.5 out of 5 stars
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Scorebuddy Reviews & Product Details - Page 34

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
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Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
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Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Executive Office
UE
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It is easy to navigate and resources are easy to find. Scorebuddy has helped me finish my tasks quickly and accurately. Notifications are also being sent to the tem realtime. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Not much. Scorebuddy has always been concerned of the security of its users, it's sometimes a hassle to log in multiple times within the day but ut is understandable that it is for security reasons. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It has helped me audit my teams quality scores in an efficient manner. Items are easy to understand and easy to present. My teams' scores are visible at a glance. Review collected by and hosted on G2.com.

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Andriani L.
AL
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Organic Review from User Profile
Incentivized Review
What do you like best about Scorebuddy?

- Global dashboard

- Advanced reporting feature

- Scorecard with & without weightage Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

- Lack of reporting of the 1:1s function

- Lack of visibility of the changes happening in the submitted evaluations Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

- Sharing immediate feedback to the agents

-Avoid using spreadsheets /increased time-efficiency

-All users (Higher management, Supervisors, Agents) gained Immediate access to quality results Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
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What do you like best about Scorebuddy?

Can see a breakdown of my manager checking my call tep by step Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing at the moment as it meet my requirment Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Able to see a break down of the way my call/email is being checked for training purposes Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Scorebuddy?

I appreciate Scorebuddy for its effective customer service and quality assurance features, enhancing overall interactions and improving service quality. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I recommend checking recent reviews or testimonials to get up-to-date insights on any potential drawbacks users might have experienced. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy solves customer service and quality assurance challenges by streamlining assessment processes, leading to improved interactions and service quality, benefiting businesses through enhanced customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

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Verified User in Internet
UI
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

The best thing about scorebuddy is that all information is laid out and the program is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

There's nothing that I dislike about scorebuddy, it is very useful Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy allows our reps to see where they are struggling and it allows us to provide coaching for our reps to better assist members. Review collected by and hosted on G2.com.

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EM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It's easy to navigate, the positioning of the tabs and the dashboard are user friendly. It's clear and concise and give me the opportinity to track my staff's performance. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

It would be good to have some ability for me to taylor reports and to see more materials, info on our call quality guidelines there to be in one place. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Previously we didn't have a concise way to track our staff's call quality performance but Scorebuddy can keep all this data in one, easily accessible place. Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

how simple it is to use when getting a score Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

wish there was a part where you can tick off the one that you have accepted Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

it is helping me know what weak points i need to work on Review collected by and hosted on G2.com.

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JG
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

I like the ability to quantify performance evaluations, and the ease of assigning and storing different metrics Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I don't like the difficulty in integration, and that it's completely unconnected to any of our other tools and that makes it more difficult on our team to open another platform Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Quantifying performance data in a readable way Review collected by and hosted on G2.com.

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JH
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Scorebuddy gives an exact overview about the scores of an agent and on how they can improve their calls. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

None. Everything is all good. All Goods. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It solves all the things that we need on how we can improve our call. We can tracked down our mistakes every call to make an improvement. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

The dash board and the lay out . I also like the review system Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

having to scroll up and down to mark a call . Lay out could be better Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It gives me instant access to my teams compliance scores and averages Review collected by and hosted on G2.com.

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