Scorebuddy
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4.5 out of 5 stars
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Scorebuddy Reviews & Product Details - Page 33

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Scorebuddy Overview

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What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
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Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
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Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
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Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
Play Scorebuddy review by Gregory G.
Score Buddy - A Useful QA Tool
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687 Scorebuddy Reviews

4.5 out of 5
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687 Scorebuddy Reviews
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Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Good softwar for monitoring score reports but I think the filtering needs some improvements Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Filtering, the filtering does not alow multi filtering so you can only filter by one colum at a time. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Monitoring performance of staff on calls and seeing weak areas that need improvement for staff Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

The thing I like best about Scorebuddy is the ease of use. Although there are many options to work within the application, it is still very easy to understand and use. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

There are only 2 things that I dislike about Scorebuddy. 1) Not being able to make an appraisal private. 2) The integration with LearnUpon has the potential to be great, but it lacks features. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy is currently solving our quality assurance process. It is benefiting the company so that our QA team can easily grade tickets and streamline the process for our agents and supervisors. Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
UL
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

Triggers email to team member and agent

Parameters can be set.

Better feedback highlighting key areas of improvement Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

We are unable to review and agent

As a manager, we cannot raise a dispute Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Faster review and coaching the agent

Its ability to personalise the QA form according to business requirement. Review collected by and hosted on G2.com.

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Verified User in Gambling & Casinos
UG
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

The interface is to some extent okay but it could be better Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The page is not well-detailed and clustered with much info Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It helps to merge the gam between the qa and agents. Review collected by and hosted on G2.com.

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Ciara Rozette (CiaraT) T.
CT
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
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(Original )Information
What do you like best about Scorebuddy?

The most helpful about score buddy is the scoring and you can track your performance. You know when to do better for you to be able to make your score high. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

All are helpful. All are working well. everything about score buddy is great Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Score buddy is helpful in tracking you performance and it benefit a lot. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi Ciara, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

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Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

I like that scorebuddy is very advanced and being able to pull all the data from previous scores. I love being able to see everything and it works much better than previous systems. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing comes to mind. I wish there was an easier way to maybe add the call in automatically and have scorebuddy give you an estimated score before you do it on your own. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy helps us score our calls and ensure that we are using the upmost best quality. I love being able to score my team and have them build on their quality. Review collected by and hosted on G2.com.

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JC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

The personalised scoring system in place that allows personalised responses to be made Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I would like some minor changes to be made to the display of the results dashboard. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy allows us to keep on track of the quality of our contract staff to ensure we are delivering quality service to our clients. Review collected by and hosted on G2.com.

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Renele (RenA) A.
RA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

I like the being easy to use and user friendly of the app. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I dont see anything as of the moment but if i see one in the future will contact the support and provide my feedback. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

I dont see so far but if i come accross any problem it is easy to ask support. Review collected by and hosted on G2.com.

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Rachael L.
RL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Moving from a paper-based to an automated system, we had high hopes and Scorebuddy has certainly delivered! The system has helped identify problem areas already, and once the scorecards are set up, using it is easy and efficient. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The reports have been a bit like 'trial and error', but that is more novice users than an issue with how the system works. The support team are always on hand to answer any questions and, in my experience, do so very quickly. There isn't anything I don't like. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Our previous system was all manual, so Scorebuddy has had a huge positive impact on being able to manage our QA scores and see patterns on both a team and individual level. We are able to identify the areas in which individuals would benefit from further coaching, as well as easily identifying our shining stars too. Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
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Hi Rachael, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

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Verified User in Executive Office
UE
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

score buddy :this application is really very helpful in checking our call scores.

very detailed

easy to access and very easy to use.

friendly for everyone. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

there is a time that we are experiencing a system maintenance from the score buddy portal that causes delays.

there is a time that we are experiencing a system maintenance from the score buddy portal that causes delays Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

there is a time that we are experiencing a system maintenance from the score buddy portal that causes delays, but still doing great and really helpful in doing my job Review collected by and hosted on G2.com.

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Response from Robyn McGinn of Scorebuddy
Editedit

Hi Jayne, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

Helpful?
Share
Admin Approval Link

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