Video Reviews
Score Buddy - A Useful QA Tool
687 Scorebuddy Reviews
Overall Review Sentiment for Scorebuddy
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I like the scoring - its easy to use, supports customer support, and has a large number of features available for scoring. Review collected by and hosted on G2.com.
Nothing I can think of at this time. It's a great service! Review collected by and hosted on G2.com.
I like the ability to edit and reuse a score card for another QA setup if it's similar enought to not need many overall changes instead of having to reinvent the wheel each time. Review collected by and hosted on G2.com.
I wish it was easier to view my overall dashboard for the items I created instead of having to go to a different area than the main login screen. It would be so much more user-friendly. Review collected by and hosted on G2.com.
What I like best is it provides all the informations whenever I was being scored in full details. Review collected by and hosted on G2.com.
I can't find any downside since as I've mention that it provides all the informations whenever I am being scored Review collected by and hosted on G2.com.
The UI is super friendly and gives easy access to perform a QA review of the agent tickets, plus the lookback time is beneficial to filter out the required time frames. Review collected by and hosted on G2.com.
I do not see any features that require any improvements as of now. Keep up the good work and may you continue to add new features that will help us review and analyze the scores. Review collected by and hosted on G2.com.
Quick navigation once you learn where all the options and menus are. Review collected by and hosted on G2.com.
Filtering system could be better: if you modify one option you need to set up the whole filter again.
Took some time to understand where everything is.
Reports that I download do not work. Review collected by and hosted on G2.com.
The ability to immediately send the feedback to my team after their scores are entered so they can review the notes and adjust their customer interactions right away is a huge win! Review collected by and hosted on G2.com.
I cannot think of a single thing I would change about Scorebuddy. In the four years I have worked with it, my experience has been excellent, and I recommend it to anyone. Review collected by and hosted on G2.com.
I like the interface and the graphical view of the scores. I also like the side menus, which easily shows you your score and status. There is menu about Score Buddy Academy which I think will be a big help to the user. Also I like the message notification, showing you that you have new messages. Review collected by and hosted on G2.com.
None that I can think of. So far, Score Buddy is excellent, easy to navigate and self-explanatory. You can easily see if you are logged in because your profile picture appears at the top right of the page. Review collected by and hosted on G2.com.
Youcan set up ticket lists and scorecards just the way you need them and can score tickets in an overview with the ticket text, the scorecard and all the labels from the ticket. Review collected by and hosted on G2.com.
Setting up the scorecards and lists can sometimes be difficult to find out what works how and to evaluate all scores you need to know how because there are so many options. I do not really understand how the dashboard works. Review collected by and hosted on G2.com.
I like that Scorebuddy allows you to see the trendlines, which help surface higher-level themes that may be missed if you only look at individual calls. I also like that there is a feature that allows you to contest if you feel something has been graded in error. Review collected by and hosted on G2.com.
To be honest I think that some of the UX isn't as intuitive or clean as it could / should be. I'm sure there are many features I am not fully leveraging, because I'm unaware of them and digging around isn't as clean as it could be. Review collected by and hosted on G2.com.
