Scorebuddy Reviews &amp; Product Details - Page 31

Feb 21, 2023

Hi Gregory, thank you for taking the time to share your thoughts on Scorebuddy. Regarding your feedback about the time filtering took and restrictive results, we will pass this on to our product team so they can take it into consideration for future enhancements.

Helpful?

"It is sorted so I can recommend someone"

Shwetambari P.

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Aug 03, 2023

What do you like best about Scorebuddy?

It gives notification for every action taken on and also we can clearly see charts and graph for team performance. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

If we want to dispute or review somthing then we have to hunt for options as we could have more user friendly. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It is sorted and we dont have to send email for every quality dispute or feedback.

Here we can see in one frame and also monitor everything. Review collected by and hosted on G2.com.

Helpful?

"A great resource for peer review!"

Nate M.

Enterprise(> 1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Aug 04, 2023

What do you like best about Scorebuddy?

I love the ability to customize and change the review process at any time. This is especially nice when our team provides feedback to our grading rubric! Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I wish the interface could be designed to match our company look and feel, but this is really nitpicking! Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

This helps us peer review and discover the ways all of the team members could improve their day to day case taking. Review collected by and hosted on G2.com.

Helpful?

"Scorebuddy has made my life so much easier"

Shani B.

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

May 22, 2023

What do you like best about Scorebuddy?

I love the easy to use features. It allows me to focus on the aspects of QA that matter most to me. I also love the the vast amount of analytics and reports Scorebuddy offers. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

It doesnt update very often, I feel like because of that it crashes from time to time which may be a little frustrating. Their support is very responsive and helpful, though! Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Closing the gap of keeping my agents in the know. The reports and scorecards are straightforward to use and read, making it so much easier to take the time to train and coach on the areas of opportunities. Review collected by and hosted on G2.com.

Response from Robyn McGinn of Scorebuddy

May 30, 2023

Hi Shani, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business successful, and hearing that we have helped you identify areas of opportunities is fantastic.

Helpful?

Mario C.

Coach

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Aug 02, 2023(Original May 16, 2023)

"Simple and concise"

What do you like best about Scorebuddy?

You can see the scores for your agents in a clear way and it also allows them to comment their own thoughts Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

There is no dislike at the moment, it has been working just fine Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy helps me to see the audits done on my agents and allows me to provide a faster feedback session to them and review together the specific markdowns they need to work on Review collected by and hosted on G2.com.

Response from Robyn McGinn of Scorebuddy

May 22, 2023

Hi Mario, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help make your day to day easier as well as helping your business meet its goals so we are delighted to hear that it is doing this for you.

Helpful?

"Need more user frinedly"

Verified User in Airlines/Aviation

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Nov 08, 2023(Original Aug 04, 2023)

What do you like best about Scorebuddy?

I can listen to the call while going through the evaluation. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I can not communicate with the Auditor when disputing the call. I do not have any option to add my remarks. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy helps us to know the Quality score for my team as well as it helps me to consolidate the data for al the location. Review collected by and hosted on G2.com.

Helpful?

"Deeper than the surface"

Barbara C.

Enterprise(> 1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Feb 14, 2023

What do you like best about Scorebuddy?

At first I wasn't sure if the tools available in Scorebuddy were exactly useful to my team as the tool was initially purchased to be used by another department. Recently, We had a call with the Scorebuddy team and, WOW! The tool is so much more than what I expected. I can truly see inside cases and the AI tool is very interesting and effective. I'm loving it and we are incorporating this work into our daily tasks more and more. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Presently, we can only check cases in a few limited languaged among ou team members. A translation tool would be very helpful to add efficiency to teams that lack some languages. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

We have to gather insights from customers' conversations and being able to filter effectively so we can hit the nail on the head is essential. Now, instead of manually checking multiple cases in order to find the few that suit our search, we can directly review what we need. Fast and efficient! Review collected by and hosted on G2.com.

Response from Robyn McGinn of Scorebuddy

Feb 21, 2023

Hi Barbara, thank you for taking the time to share your thoughts on Scorebuddy. Regarding your feedback about a translation tool, we will pass this on to our product team so they can take it into consideration for future enhancements.

Helpful?

"Very simple, but effective to use."

Verified User in Medical Devices

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Aug 03, 2023

What do you like best about Scorebuddy?

The upside of using Scorebuddy is that is gives insight to the employee about how to better their approach when assisting customers over the phone. It also helps with trainings as well. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

The downsides and least likely to be used in Scorebuddy how you locate the calls you just scored. When you come out of a call, sometimes its very difficult to locate the last call you graded. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Scorebuddy is allowing us to utilize effective feedback to the agents. This is done when we are doing reviews, repremands, helping the agent to understand where the calls can become better, and also positive feedback. Review collected by and hosted on G2.com.

Helpful?

"Perfect tool for quality assurance!"

Verified User in Outsourcing/Offshoring

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite on behalf of seller

Incentivized Review

Feb 27, 2024

What do you like best about Scorebuddy?

We can have different clients on different campaigns and keep all the scores separate. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

There isn't really anything that I dislike about scorebuddy. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

All of our QA scores are centralized and streamlined and separated by client, agent, etc. Review collected by and hosted on G2.com.

Helpful?

"I like the scorecard metrics and the score log part"

Gourab M.

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

May 25, 2023

What do you like best about Scorebuddy?

I like the Meta Data analytics part, which clearly indicates the agent's talk, customer's talk or over talk and the overall silence maintained on the call. Also, the conversation part is interesting which encaptures both the sound and also gives the transcripts at the same time. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

At times it is unwantedly slow and wish if we could get some sentiment scores of the calls and chats. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

No doubt score buddy helps a lot during the scrubbing and evaluation, and also the scorecard metrics is a brilliant feature where proper segregation is done based on communication skills and process knowledge. Review collected by and hosted on G2.com.

Response from Robyn McGinn of Scorebuddy

Jun 01, 2023

Hi Gourab, thank you for taking the time to give us your feedback, it means a lot to us. We are delighted to hear that you are enjoying Scorebuddy and that we are helping to make your job just that bit easier.

Helpful?