Scorebuddy
Editedit
Play Video
Scorebuddy
By Scorebuddy
Show rating breakdown
4.5 out of 5 stars
See all 687 Scorebuddy reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by Scorebuddy.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact Scorebuddy
Optimized for quick response

Scorebuddy Reviews & Product Details - Page 28

Editadmin

Scorebuddy Overview

Editedit
What is Scorebuddy?

QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market.

Scorebuddy Details
Product Website
Discussions
Scorebuddy Community
Languages Supported
English
Show LessShow More
Product Description

Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.

Seller Details
Seller
Scorebuddy
Company Website
Year Founded
2001
HQ Location
Dublin
Twitter
@score_buddy
1,909 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Description

Developing products and solutions for 18 years, Scorebuddy offers a Software as a Service (SaaS) platform focused on customer service. An early adopter of the SaaS model, Scorebuddy started life as a developer and supplier of hosted IVR services. New products and innovative solutions emerged driven by customers needs to solve business problems.

David M.
DM
Overview Provided by:
David McGeough

Recent Scorebuddy Reviews

JU
Jessie U.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy and reliable"
User-friendly and easy to navigate, it also provides accurate details.
Read more
MD
Mary Joice D.Small-Business (50 or fewer emp.)
4.5 out of 5
"SURVEY"
We are able to see are scores accurately for each of our QA
Read more
JC
Joven C.Mid-Market (51-1000 emp.)
4.5 out of 5
"It is a user friendly tool"
It's easy to use and it provides accurate details.
Read more

Scorebuddy Pricing

Enterprise
Free Trial
0 seat
Business
Free Trial
0 seat
See all 2 Scorebuddy pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

Scorebuddy Media

Scorebuddy Demo - Survey Reports
The Surveys additional module, just like Scorebuddy, has been designed to be intuitive and easy to use. Here are just a few benefits of our Surveys tool: 1) Agents and supervisors can easily compare Customer Sentiment and Quality results in one place. 2)Surveys are initiated at the ?Mome...
Scorebuddy Demo - Overall Summary Trend
Groups summary gives the user an overall average per Group (across the multiple Scorecards used) as well as the number of results below target and above target. In addition to the table, the user can also find a histogram and a trend chart. Both the histogram and the trend chart can be customized...
Scorebuddy Demo - Integrations
Scorebuddy can streamline your QA evaluations across all interaction types, using custom filters to create lists for scoring and assignment. Quotas of interactions can assigned per agent with filtering based on items like priority, status, or customer category to allow focus on what is important ...
Scorebuddy Demo - Success Rate Scorecard
Success Rate. It was designed for those customers who have a success-based framework where the focus of reporting is on Success/Fail rates rather than the numeric percentage score and where identifying the root cause of outcomes is critical. (for example the COPC methodology)
Scorebuddy Demo - Non Numeric Scorecard
Non-Numeric. This type of Scorecard was developed having in mind coaching-based QA frameworks. Because the focus is on the Employees? development and coaching rather than on numerical values, the Employees will get customized labels such as 'Needs development' rather then a percentage.
Scorebuddy Demo - Compliance
Compliance overview is particularly helpful for customers that use Compliance type sections in their Scorecards. Report 6.1 will give the user an overview of all the Group Pass and Fail Rates. There are two additional drill down reports available: when clicking on the Group name, the report on Pa...
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
In this captivating video, we delve into the realm of BPO mastery, unveiling the secrets to navigating customer instances seamlessly with Scorebuddy's QA Reporting. 🚀 Discover the ultimate solution to boost your BPO efficiency and ensure c
Play Scorebuddy Video
Play Scorebuddy Video
Play Scorebuddy Video
Editedit

Official Interactive Demo

Scorebuddy demo available

Try an interactive demo created by the software seller (right here on G2).
Editedit

Official Downloads

Answer a few questions to help the Scorebuddy community
Have you used Scorebuddy before?
Yes

Video Reviews

Review by Gregory G.
Scorebuddy review by Gregory G.
Play Scorebuddy review by Gregory G.
Score Buddy - A Useful QA Tool
See all video reviews

687 Scorebuddy Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
687 Scorebuddy Reviews
4.5 out of 5
  • Sort By:
    G2 Sort
687 Scorebuddy Reviews
4.5 out of 5
  • Sort By:
    G2 Sort

Scorebuddy Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ScorebuddyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
HN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

How it is build and how it works.How it shows the numbers etc. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

I think it could be more modern......... Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It solve the way of giving a feedback. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Airlines/Aviation
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Scorebuddy?

Individual as well as overall team performance is known. So easy to understand were team is standing in reagrds to performance. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Frequently getting notifications of score buddy. Time consuming. Couldn't move forward from 1 feedback to another, Next button is not active. Need to click on previous button to see other feedbacks. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

We get direct feedback from quality. So we can review the feedback, check and take action accordingly if required. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Patrick K.
PK
Head of IT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

Easy organization to deal with. The console is clean and easy to use. Has all the features we needed and they also have other add-ins we eventually used such as the LMS platform Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

It's not optimally fast in APAC - we worked with them to make it work better but be aware that in APAC you may see slower speeds.

The LMS platform is not seamless and it's hard to manage with our external IDP Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

We needed to replace our in-house support QA tool - this is achieved. We also needed to be able to support 600+ agents with over 30 QA heads - which was easy with this tool. Lastly we need to integrate with Zendesk (easy) and also export data to Tableau (less easy but not so bad) Review collected by and hosted on G2.com.

Show More
Show Less
Response from Stephen O'Reilly of Scorebuddy
Editedit

Hi Patrick,

Thank you so much for the feedback. Regarding your feedback about latency issues, we will pass this on to our product team so they can take it into consideration for future enhancements.

Helpful?
Share
Admin Approval Link
CC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Super user friendly. Easy to use and therefore easy to train people on. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

That it logs you out after 10-15 minutes of inactivity. Sometimes I may be investigating an issue that takes some time and by the time I go to leave feedback on a scorecard i've been logged out. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

The ability to have drop down comments saves so much time as we often leave the same feedback on a lot of contacts and the drop down comments saves me from having to type the same sentence over and over. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Sofia G.
SG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Scorebuddy?

The most helpfull thing that Scorebuddy bring to my work is the new possibility of constant comunication with my colleagues and improvement in my work! Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Can be a little less intuitive as I hope so Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It creates a channel of comunication with the waulity departement that allow me to recieved constant feedback and improve my work. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
CY
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

Love the access, the reporting, the scoring ability, copy and paste, attaching calls, sharing information. LOVE it Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Sometimes the time it takes to load, technical issues but all very rare. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Being able to score entire floor, stay organized, reference and communicate Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Gambling & Casinos
IG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

I use scorebuddy to track some key words used for our customers. The product is easy to use and really helpful. There are all functionalities I need so for customer support is great. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

Nothing to say at the moment. The product works fine for me. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Diminish the number of manual reviews needed to indentify an issue and how our customers reacted to that issue/change. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
RO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

ScoreBuddy is very easy to use - intuitive. But don't be fooled by its simplicity; features like Dashboard, Analytics, raw data export, and integration with other platforms are best-in-class. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

After more than eight years of using ScoreBuddy with three clients, I can't remember a single downside. Even their support team is very responsive in a timely manner. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

ScoreBuddy helps my clients provide real-time feedback mechanisms to their managers and agents. It also allows management identify specific opportunities that need to be addressed in their call processes. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Robyn McGinn of Scorebuddy
Editedit

Hi Roy, thank you for taking the time to give us your feedback, it means a lot to us. At Scorebuddy our goal is to help you and your business successful, and hearing that we have helped you identify areas both strong and weak is fantastic.

Helpful?
Share
Admin Approval Link
Charlie M.
CM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Scorebuddy?

Very helpful data in identifying causes trend/common opportunity that would help me to coach agents. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

None. Everything is working fine and is very helpful. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

Analyzing data and it helps trending behaviors that is beneficial for coaching opportunities. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Gambling & Casinos
UG
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Scorebuddy?

It terms of scoring it's farelly easy to use. Review collected by and hosted on G2.com.

What do you dislike about Scorebuddy?

A two features that I would love to have on hand:

1. A way to select which person you are rating when dealing with a conversation/chat handled by multiple agents.

2. A more intuative UI for analitics - at this point the lifters and options are very confusing. Review collected by and hosted on G2.com.

What problems is Scorebuddy solving and how is that benefiting you?

It's an easy way to set a right workflow, standards and point out mistakes to individual agents. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Scorebuddy Comparisons

Compare Playvox Quality Management vs. Scorebuddy
Compare Playvox Quality Management vs. Scorebuddy
ScorebuddyVSPlayvox Quality Management
Compare Scorebuddy vs. Zendesk QA
Compare Scorebuddy vs. Zendesk QA
ScorebuddyVSZendesk QA
Compare Scorebuddy vs. MaestroQA
Compare Scorebuddy vs. MaestroQA
ScorebuddyVSMaestroQA
Compare Scorebuddy ratings to similar products

Top Rated Scorebuddy Alternatives

Playvox Quality Management
(1,156)
4.8 out of 5
MaestroQA
(319)
4.8 out of 5
Zendesk QA
(201)
4.7 out of 5
See all Scorebuddy Alternatives

Explore More

Writeup
Best Graphic Design Software
Corporate Culture
Microsoft 365 Reviews
Ramp Up
Code Climate Velocity
Intent Data
Google Cloud BigQuery reviews
Pros and Cons Details
Scorebuddy
Contact Scorebuddy