Scorebuddy Reviews & Product Details - Page 27

I like the fact you receive instant email alerts and you can request 1-1 and see notes from your managers. Review collected by and hosted on G2.com.

Would be nice to be able to see our % scores Review collected by and hosted on G2.com.

Easy to use, fast and accurate. It help us to identify the root cause and improve our agents score. Review collected by and hosted on G2.com.

None, everything is great. over all experience is excellent. Review collected by and hosted on G2.com.

I like how easy it is to use the scorecards and create them Review collected by and hosted on G2.com.

Certain things are not accessible on certain pages, but not just a minor annoyance Review collected by and hosted on G2.com.

I love that there's an opportunity to provide detailed feedback at the bottom as well as more specific feedback in each scoring area. I also love that I can attach the call I'm critiquing to the scorecard for easy access to the content being evaluated. Also, the reporting tools are very helpful. After having done this manually with a homemade Excel Spreadsheet, my critiques are much more effective and clear using ScoreBuddy Review collected by and hosted on G2.com.

I haven't yet determined a downside to this tool; I highly recommend it. Review collected by and hosted on G2.com.

I really like that Scorebuddy is transparent. You can discuss each part where we score separately. For me, the most important thing about Scorebuddy is that I can help my colleagues to improve. In how we work with Scorebuddy, you can clearly see where improvements can be made and what is already going well. Review collected by and hosted on G2.com.

The downside of Scorebuddy for me is that sometimes it is hard to find a good title for a flaw in my colleges work. What I mean is that there is a lot of thinking in boxes. Sometimes an error cannot be described very well in one of the boxes. Review collected by and hosted on G2.com.

It's easy to use and navigate (user friendly) Review collected by and hosted on G2.com.

If you run a report for a specific week that overlaps between two months (e.g end of May and beginning of June), you won't get 1 weekly quality number/result/percentage but two - one for the last 3 days of May and one of the first 2 days of June. It would be good to be able to get a consolidate result. Review collected by and hosted on G2.com.

Organized row data and Built in reports are awesome Review collected by and hosted on G2.com.

Needs more detailed report to be able to manage agents performance Review collected by and hosted on G2.com.

Analytics section. Easy to get to what you’re looking for. Review collected by and hosted on G2.com.

Sometimes it can be slightly slow but otherwise fine. Review collected by and hosted on G2.com.

you will be able to inform your seccesses and opportunities. i appreciate the information i needed to fullfil what i have to accomplished moving forward to get my goal Review collected by and hosted on G2.com.

i have nothing to dislike about the scorebuddy as it is easy to access and understand the template what your misses thats needs to fullfil on the next call audit Review collected by and hosted on G2.com.

Useful initial results help to identify strengths Review collected by and hosted on G2.com.

Reporting could be improved to help gain more insights Review collected by and hosted on G2.com.