# Scorebuddy Reviews **Vendor:** Scorebuddy **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.5/5.0 **Total Reviews:** 806 ## About Scorebuddy QA with Embedded AI: The Key to Efficiency, Engagement and Insights Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Reduce cost per interaction by automating repetitive tasks and use AI to analyze 100% of interactions—so you can identify the ones that need human review. Improve agent engagement and productivity with personalized dashboards and data-backed coaching. Leverage advanced QA reporting and business intelligence to uncover the trends and patterns that drive customer experience. Visit www.scorebuddyqa.com to learn more and access case studies from financial services, retail, tech, BPO, and more. Key features: ✔ Embedded AI - Automate manual tasks and boost efficiency. ✔ Conversational Analytics - Analyze 100% of interactions to uncover insights. ✔ Automated Workflows - Speed up QA and reduce evaluation times. ✔ Business Intelligence - Make data accessible and cut reporting time. ✔ Integrated Coaching - Engage agents with data-backed coaching. ✔ Learning Management System - Only QA tool with an integrated LMS. ✔ Personalized Dashboards - Custom dashboards to maximize engagement. ✔ Flexible Scorecards - The most flexible scorecard builder on the market. ## Scorebuddy Pros & Cons **What users like:** - Users find Scorebuddy extremely **easy to use** , with a smooth setup and intuitive features for newcomers. (87 reviews) - Users appreciate the **customizable scorecards** of Scorebuddy, facilitating quality checks and easy score tracking. (53 reviews) - Users value the **coaching integration** in Scorebuddy, facilitating structured feedback and continuous improvement in quality assurance. (27 reviews) - Users appreciate the **efficiency** of Scorebuddy, enabling precise performance tracking and structured improvement in customer interactions. (25 reviews) - Users appreciate the **overview dashboard** of Scorebuddy for its instant access to essential data and ease of use. (22 reviews) - Users find Scorebuddy to be **intuitive and user-friendly** , enhancing their overall quality review process and satisfaction. (22 reviews) - User Interface (20 reviews) - Users find Scorebuddy's **navigation ease** beneficial, allowing straightforward access to analytics and scorecards. (19 reviews) - Dashboard Features (17 reviews) - Experience Improvement (17 reviews) **What users dislike:** - Users find the **reporting features limited** and challenging to navigate, hindering access to in-depth analytics. (17 reviews) - Users find some features in Scorebuddy **limited and unintuitive** , leading to inefficiencies and navigation challenges. (16 reviews) - Users experience **slow loading** times with Scorebuddy, which can lead to frustration during the login and usage process. (13 reviews) - Users face **layout issues** that hinder navigation, making it difficult to find information efficiently within Scorebuddy. (12 reviews) - Users face **scoring issues** such as glitches, lack of disputes, and difficulties in extracting scorecard data. (9 reviews) - Complexity (8 reviews) - Users often face **slow performance** with Scorebuddy, leading to frustration during navigation and data input. (8 reviews) - Users find the **app functionality confusing** , with a complicated interface and unclear navigation impacting efficiency. (6 reviews) - Inaccurate Data Analysis (6 reviews) - Initial Difficulties (6 reviews) ## Scorebuddy Reviews ### 1. Scorebuddy is Phenomenal! **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan Clark D. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Scorebuddy?** Scorebuddy has super friendly, easy-to-navigate tools that make it very simple to use. It’s fast, smart, and straightforward, which makes my job a lot easier. **What do you dislike about Scorebuddy?** None. I don’t think anyone would have anything negative to say about Scorebuddy. It’s a phenomenal tool, and I’ve had a really positive experience with it overall. **What problems is Scorebuddy solving and how is that benefiting you?** Analytics and overall scoring are useful, and I also like the charting along with the score reporting. ### 2. Score buddy Makes Tracking Performance Trends Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** RACHEL M. | PCI COMPLIANCE SPECIALIST, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Scorebuddy?** score buddy helps me to track my own performance trends over time consistent and always inform me Where additional support may be needed for my performance **What do you dislike about Scorebuddy?** Sometimes its hard to find the date for the specific date but over all its s user friendly **What problems is Scorebuddy solving and how is that benefiting you?** Score buddy helps me to correct every help that I needed for the business ### 3. Effortless Call Center Management with Scorebuddy **Rating:** 4.5/5.0 stars **Reviewed by:** Lorna M. **Reviewed Date:** February 13, 2026 **What do you like best about Scorebuddy?** I like how easy Scorebuddy is to use, the team is used to it and the functionality is great. I appreciate how I can amend and create individual scorecards based on the accounts and any changes that may occur. The initial setup was seamless. **What do you dislike about Scorebuddy?** The AI piece in Scorebuddy does not work as well for me, as it only takes the causes into consideration when using AI and not the comments next to it. **What problems is Scorebuddy solving and how is that benefiting you?** I use Scorebuddy to score staff quality on calls, emails, and back office activities. It solves problems by providing regular feedback and identifying knowledge gaps within operations and for the client. ### 4. Easy to Use and Friendly Navigation, but Occasional Score-Saving Glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Vanessa H. | Quality Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Scorebuddy?** The ease of use is what I like the best about Scorebuddy. The navigation is friendly to use as well. **What do you dislike about Scorebuddy?** Sometimes there are quirks/glitches that occur and scores do not save. I wish there was an option to see other scores from the other participants in the calibration. **What problems is Scorebuddy solving and how is that benefiting you?** This is a great platform for our group to use during our multiple user calibrations. ### 5. Scorebuddy: Simplifying Quality Monitoring and Performance Management **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit R. | Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2025 **What do you like best about Scorebuddy?** What I like best about Scorebuddy is its ability to make quality monitoring structured and transparent through customizable scorecards and detailed reporting. The platform is easy to use, even for first-time users, and allows managers to deliver targeted feedback that helps agents improve quickly. The dashboards provide clear visibility into performance trends, which makes coaching more focused and impactful. Overall, it simplifies what used to be a manual, time-consuming process and helps maintain consistent service quality. **What do you dislike about Scorebuddy?** While Scorebuddy is highly effective, some of the reporting features could be more advanced, especially for larger teams that need deeper analytics. The range of integrations with other systems is somewhat limited, which sometimes leads to manual data handling. Additionally, although the interface is straightforward, it could benefit from more customization and a fresher, modern design to enhance the overall user experience. **What problems is Scorebuddy solving and how is that benefiting you?** corebuddy is solving the problem of inconsistent and time-consuming quality monitoring in customer support by providing a centralized and structured platform for evaluations. Instead of relying on spreadsheets or manual tracking, it allows managers to create customizable scorecards, capture performance data, and share feedback in one place. This ensures that evaluations are consistent across the team and that agents receive clear, actionable coaching. The benefit has been improved service quality, agent performance, and visibility into trends, which helps identify gaps early and provide targeted training. As a result, customer interactions are monitored more effectively, and overall customer satisfaction has increased. ### 6. Scorebuddy is user-friendly and easy to navigate and used **Rating:** 5.0/5.0 stars **Reviewed by:** Jerome D. | Subject Matter Expert, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Scorebuddy?** I like on how tabs are being put in place no need for you to search anything on making Quality scores. **What do you dislike about Scorebuddy?** So far none it is easily to used and user interface is perfect **What problems is Scorebuddy solving and how is that benefiting you?** It is solving disconnect with agents when doing coaching session. All the available resources like missed out are easily to be undrstood by agents ### 7. Simple, Organized, and Transparent QA in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Scorebuddy?** What I like best about Scorebuddy is how it makes quality assurance simple, organized, and transparent. It helps teams clearly track performance, identify coaching opportunities, and provide structured feedback all in one place. **What do you dislike about Scorebuddy?** As of right now, none. I can use Scorebuddy easily, so I don’t have any reason to provide negative feedback. **What problems is Scorebuddy solving and how is that benefiting you?** Compared to the other QA validation review report portals, everything here is easy to use. I’m not stressed trying to look for my scores or figure out why my Quality score is the way it is, because it clearly explains everything. ### 8. Call Progress Report **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Joice D. | Executive Specialist Services II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Scorebuddy?** it helps me identify which of my call handling to improved and that needs to focus on **What do you dislike about Scorebuddy?** I don't have any reason to dislike the score buddy **What problems is Scorebuddy solving and how is that benefiting you?** It can identify right away what bare the things to work on with my call audits and able to to applied right away during call handling ### 9. Progress report of may Call Audits **Rating:** 5.0/5.0 stars **Reviewed by:** maryjoice D. | Executive Services Specialist II, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Scorebuddy?** You can monitor progress during QA audits **What do you dislike about Scorebuddy?** As per my experienced of almost 4 years of using it never encounter error so nothing to dislike with **What problems is Scorebuddy solving and how is that benefiting you?** Score body is a tool that helps me monitor my Call Audits and It helps me to make sure every QA of mine will be following the customer experienced. ### 10. Scorebuddy Makes Quality Monitoring Simple and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Minniehart P. | PCI Compliance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Scorebuddy?** Scorebuddy is easy to use and provides a simple, intuitive interface that makes quality monitoring more efficient. It allows users to navigate effortlessly through scorecards, track performance trends, and review evaluations without confusion. Its user‑friendly design helps save time, reduce errors, and stay focused on improving customer interactions, ultimately supporting excellent customer service. **What do you dislike about Scorebuddy?** None at this time. So far, I appreciate its simplicity and easy access and use. **What problems is Scorebuddy solving and how is that benefiting you?** Scorebuddy supports my development by giving me transparent access to my score progress, helping me identify strengths, address improvement areas, and stay aligned with quality expectations. ### 11. Easy Call Recording for Support Follow-Ups **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Executive Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Scorebuddy?** I like that our support team has the option to add the call, so we can listen to it later. **What do you dislike about Scorebuddy?** We can’t view any information or feedback from previous years, which makes it difficult to reference past details. **What problems is Scorebuddy solving and how is that benefiting you?** It solves several common operational problems—and here’s how that benefits you if you use it: it replaces manual, time-consuming QA. ### 12. Driving Consistency and Clarity in Quality Assurance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Scorebuddy?** What I like best about Scorebuddy is how it makes quality assurance simple, structured, and actionable. **What do you dislike about Scorebuddy?** One area where Scorebuddy could improve is in advanced customization and reporting flexibility. While the standard dashboards are helpful, creating highly tailored reports or pulling very specific data sets can sometimes feel a bit limited or require extra steps. **What problems is Scorebuddy solving and how is that benefiting you?** Scorebuddy is solving the challenge of inconsistent quality monitoring and limited visibility into performance trends. Before using it, tracking evaluations, identifying coaching needs, and spotting recurring issues could be time-consuming and fragmented across spreadsheets or different systems. ### 13. Customizable, Effective, but Pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Padraig L. **Reviewed Date:** February 18, 2026 **What do you like best about Scorebuddy?** I like the fact I can track scores and create my own scorecard with Scorebuddy. I use Scorebuddy for scoring calls in a call center, and it helps ensure quality for team members while storing information safely. I find it particularly valuable that I can tailor the scorecards to what is important to me. Additionally, the initial setup of Scorebuddy was very easy. **What do you dislike about Scorebuddy?** It is expensive though so we might need to look at other software. **What problems is Scorebuddy solving and how is that benefiting you?** I use Scorebuddy to maintain quality for my team and store information safely, track scores, and create customizable scorecards. ### 14. Great User Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Rafaelo A. | Fraud & Risk Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Scorebuddy?** The clean user interface alongside with the color choices but also the multiple categories that can be used on each review. Great way of tracking different KPIs with options of seeing graphs, individual scores, team scores etc. + bonus points for options to request 1:1 through the software instead of having to jump to other 3rd party softwares for that. **What do you dislike about Scorebuddy?** When reviewing my individual QX scores, I have an option to either Accept or Request 1:1 (challenge) - this is good. What I do not like is that the button to ''Accept'' or ''Request 1:1'' is at the bottom of the page and have to scroll all the way down every time. On one side it's good because it forces me to review thoroughly but on the other hand, if I have multiple QX scores at 100% and I am fine with that, I would rather be able to have the Accept button on the top page. **What problems is Scorebuddy solving and how is that benefiting you?** Gives me an overview of the quality of my work and is benefiting me by helping me know on which areas I need to focus. ### 15. Easy-to-Use Interface and Consistent Call Quality, but Setup Could Be Smoother **Rating:** 3.5/5.0 stars **Reviewed by:** Angelos C. | Co-Founder, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Scorebuddy?** Easy to use, clear interface, and it helps keep call quality consistent. **What do you dislike about Scorebuddy?** It can feel a bit slow sometimes, and the setup/customization could be easier. **What problems is Scorebuddy solving and how is that benefiting you?** It helps track call quality and team performance, so we can find issues faster and improve customer service. ### 16. Great QA System **Rating:** 4.0/5.0 stars **Reviewed by:** Allen R. | Technical Escalation and QA Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Scorebuddy?** Scorebuddy lets our support team dig deep into every conversation — whether it’s chat, email, or call — with a structured, easy-to-use scoring system. We can spot exactly what went well and where we can improve, ensuring each customer interaction is better than the last. No more guesswork — we have hard data to back up our coaching. **What do you dislike about Scorebuddy?** The user interface could be more modern and intuitive. While functional, the current design sometimes feels dated and doesn’t always guide the user naturally through tasks. A cleaner, more streamlined layout could improve day-to-day efficiency. Menu navigation can be unclear at times. Some options are nested in ways that aren’t immediately obvious, which can lead to extra clicks or guesswork. Grouping related functions together more logically would make the experience smoother for support agents. **What problems is Scorebuddy solving and how is that benefiting you?** We now have a standardized, consistent scoring framework, so every agent is evaluated fairly and against the same expectations. Scorebuddy’s reporting and analytics give us a clear view of trends over time, so we can address recurring issues quickly and double down on what’s working. Scorebuddy streamlines evaluations into one platform, saving time and letting us focus on the customer experience instead of admin work. ### 17. Great for Monitoring Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin D. | Executive Service Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Scorebuddy?** It helps me to monitor the quality of my calls. Easy to access. **What do you dislike about Scorebuddy?** As of the moment, I haven't experienced any issues. Everything is all good, easy to use. **What problems is Scorebuddy solving and how is that benefiting you?** It solves the quality of my call and help me to monitor my calls that helps me improved. ### 18. Scorebuddy my buddy. **Rating:** 3.0/5.0 stars **Reviewed by:** Fatima V. | BPO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Scorebuddy?** All about its features specially with its scores. **What do you dislike about Scorebuddy?** I honestly can’t think of anything I dislike about Scorebuddy. So far, it’s been a really positive experience for me, and I haven’t run into any issues. **What problems is Scorebuddy solving and how is that benefiting you?** I get to see all my scores from my supervisors and our QA team. ### 19. Essential for Staff Evaluation, Needs Better Analytics Guidance **Rating:** 4.0/5.0 stars **Reviewed by:** Claire C. **Reviewed Date:** February 09, 2026 **What do you like best about Scorebuddy?** I like how Scorebuddy helps me track trends, spot areas to improve, and collectively save scores for many years. I appreciate that we can use it universally as a team and see all scores, which is really beneficial. I also like the reports, even though I do find them tricky to navigate. **What do you dislike about Scorebuddy?** I find the reports tricky to navigate, and the analytics lack easy-to-use guidance to help master them. **What problems is Scorebuddy solving and how is that benefiting you?** I use Scorebuddy to evaluate staff, track trends, spot areas to improve, and save scores. It helps ensure team standards and provides universal access to scores. ### 20. Scorebuddy Streamlines QA with Simple Scorecards and Actionable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Scorebuddy?** I love how simple Scorebuddy makes QA. Creating scorecards, tracking performance, and coaching agents all feel streamlined, and the insights help us focus on what really matters instead of spreadsheets. **What do you dislike about Scorebuddy?** The AI generated comments are too generic and don't really explain the details of why someone is being scored a certain way. **What problems is Scorebuddy solving and how is that benefiting you?** Scorebuddy helps solve the problem of inconsistent feedback and limited visibility into agent performance. With structured scorecards and clear analytics, we can provide fair evaluations and more focused coaching, which has led to measurable improvements in both quality and team confidence. ### 21. Constructive Criticism **Rating:** 4.0/5.0 stars **Reviewed by:** Dijon M. | Trusted Referee, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Scorebuddy?** The most helpful thing about Scorebubby is, it give the Trusted Referee's a point of reference that gives us a opportunity to grow. It also, gives us a place to take accountability and make healthy corrections on developing properly. I believe this give us the ability to expand and grow our skills has a trusted referee. This gives us the tools we need to create insanely great customer experience by making lives better, one interaction at a time. **What do you dislike about Scorebuddy?** The least help thing I dislike about Socrebuddy is? I honestly have not thought about it. Due to, the fact I know this is here to track our work production. **What problems is Scorebuddy solving and how is that benefiting you?** Socrebuddy has not help me, problem solve for the job, but it is helping me correct my mistakes on the job. This is beneficial for a few reasons. I get to retain my job, leaner how to be a better Trusted Referee and lastly, it tracks my productive to keep me on track. ### 22. Worth the effort once set up **Rating:** 4.5/5.0 stars **Reviewed by:** Sunil B. | Fraud & CDD Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Scorebuddy?** Most helpful part is being able to see trends with multiple workstreams. Easy to score too. **What do you dislike about Scorebuddy?** Setting up the scorecards in the first place isn't easy. Would be good if there were some kind of templates available. **What problems is Scorebuddy solving and how is that benefiting you?** It is helping improve standards and also help towards getting better processes in place. Allows feedback too. ### 23. Score buddy: The Best Software I’ve Ever Used **Rating:** 5.0/5.0 stars **Reviewed by:** Arminda D. | Outbound sales specialist - executive services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Scorebuddy?** The Score buddy is the best software I have ever used. **What do you dislike about Scorebuddy?** There is nothing I dislike everything is better. **What problems is Scorebuddy solving and how is that benefiting you?** The Scorebuddy helps to provide a better understanding on the performance in the quality and it benefits the whole company and the performance ### 24. Easy to Use, Simple Navigation That Helps You Find Things Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Ralf Jerome G. | PCI Compliance Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Scorebuddy?** The website is easy to use and simple to navigate. You can quickly find what you’re looking for without reading everything. **What do you dislike about Scorebuddy?** There is always room for improvement, and I’m sure it will continue to be updated in line with business needs and user feedback. As it stands, however, there are no specific issues to note. **What problems is Scorebuddy solving and how is that benefiting you?** I can regularly track my scores and clearly see which metrics need improvement, as well as identify behaviors that should be adjusted—helping me become the best version of myself. ### 25. Love the Real-Time Scores **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian Bren Q. | PCI Compliance Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Scorebuddy?** Real-time scores that we can access directly on the website. **What do you dislike about Scorebuddy?** I don’t like it when the website runs slowly, even though my internet connection is fine. **What problems is Scorebuddy solving and how is that benefiting you?** Making sure we understand our strengths and weaknesses, and learning how to improve them through feedback and comments. ### 26. It's a good tool to analyze the agents quality performance. **Rating:** 4.0/5.0 stars **Reviewed by:** Darshan M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2023 **What do you like best about Scorebuddy?** The Interactions bifurcation and Score report table. **What do you dislike about Scorebuddy?** The filter options in Score report table must have more options like check box to select multiple category types in one go like Chat, Calls & Emails. **What problems is Scorebuddy solving and how is that benefiting you?** The core areas to focus for individual agents to improve on Quality KPI. ### 27. User-Friendly Interface, Seamless Data Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Catriona M. **Reviewed Date:** February 13, 2026 **What do you like best about Scorebuddy?** I like Scorebuddy's interface, the colors, and how user-friendly and intuitive it is. I appreciate the fact that I can look at the data on the actual browser, or if I want it in Excel form, I can just easily click download, and it will download. **What do you dislike about Scorebuddy?** The fact that some N/A questions impact the score more than when a Yes is selected. It's fractional but matters a lot. **What problems is Scorebuddy solving and how is that benefiting you?** Scorebuddy presents me with data to analyse quality across all streams in the contact center. ### 28. My monthly buddy. **Rating:** 3.5/5.0 stars **Reviewed by:** Fatima V. | PDS SALES AGENT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Scorebuddy?** Its score criteria in each item is all good. **What do you dislike about Scorebuddy?** I cannot think of anything that i don't like with it **What problems is Scorebuddy solving and how is that benefiting you?** my score is included in my monthly kpi so it is really a big help for me. ### 29. All about ScoreBuddy. **Rating:** 4.5/5.0 stars **Reviewed by:** Rosewel S. | Executive Services, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Scorebuddy?** The thing that I like about ScoreBuddy is that it is easy to monitor and helps me evaluate my own scores. **What do you dislike about Scorebuddy?** None, because scorebuddy is easy to use. **What problems is Scorebuddy solving and how is that benefiting you?** It helps me monitor my own performance more effectively. ### 30. Scorebuddy Works **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Scorebuddy?** It allows for quality assurance reviews and coaching notes to be all in one place to further track progress. It also permits for exams to be completed and managers to review for the entire team. **What do you dislike about Scorebuddy?** My notes disappear at times. I will record a note and itll not show when I go back into the program. **What problems is Scorebuddy solving and how is that benefiting you?** Providing a program with exams/trainings, written coachings are saved for a long span of time once submitted, and QA reviews are generated timely. ### 31. Scorebuddy Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** nino q. | Team manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Scorebuddy?** It's user friendly and it allows us to track scores easily. **What do you dislike about Scorebuddy?** Sometimes it took time before it loads and during idle time it will log out automatically. **What problems is Scorebuddy solving and how is that benefiting you?** Keeping scores on track, it allows us to pull up report real time. ### 32. Easy to Navigate and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jannyne Rose Mae L. | PCI COMPLIANCE SPECIALIST, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Scorebuddy?** easy to navigate and i like the interface **What do you dislike about Scorebuddy?** when logging in, the page is automatically in last 30 days filter. it should be by month automatically. **What problems is Scorebuddy solving and how is that benefiting you?** we can write a comment for the auditors. ### 33. Scorebuddy that helps with our QA scoring **Rating:** 5.0/5.0 stars **Reviewed by:** JOHN JOSHUA J. | PCI COMPLIANCE SPECIALIST, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2026 **What do you like best about Scorebuddy?** It is user friendly, you can navigate the website easily. It is simple to understand all functions. And since it is now integrated with AI I think it will be more smoother and faster **What do you dislike about Scorebuddy?** I don't think that there is something I dislike with Scorebuddy since this is really helping us with work **What problems is Scorebuddy solving and how is that benefiting you?** This program it helps us with our Quality Assurance. QA's are using Scorebuddy and provide feedback ### 34. Flexible, Easy-to-Use Tool with Room for Modernization **Rating:** 4.5/5.0 stars **Reviewed by:** elaysasson . **Reviewed Date:** February 09, 2026 **What do you like best about Scorebuddy?** I like how flexible and easy to use Scorebuddy is. The ability to design scorecards as I wish is really helpful, moving away from using sheets is a big plus. I also appreciate having great staff supporting the product. **What do you dislike about Scorebuddy?** I don't like the layout of the site and the analytics; they feel old-fashioned. **What problems is Scorebuddy solving and how is that benefiting you?** I use Scorebuddy for QA and feedback. It solves the problem of creating designated scorecards, so I don't have to use sheets. ### 35. Scorebuddy -Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Scorebuddy?** Scorebuddy is intuitive and easy to navigate. The structured scorecards and reporting features make evaluations efficient and help ensure scoring consistency across the team. **What do you dislike about Scorebuddy?** Clearer guidance and streamlined workflow could help improve the overall user experience. **What problems is Scorebuddy solving and how is that benefiting you?** It provides a structured framework for evaluating calls, ensuring compliance, identifying performance gaps, and delivering targeted coaching. The platform also improves visibility into agent performance trends, which supports data-driven decisions, accountability, and continuous improvement within the team. ### 36. Simple, Easy-to-Use Dashboard for Quick Score Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Scorebuddy?** The dashboard is simple and easy to use. I can quickly see everything I need whenever someone is scored, which makes it easy for me to keep track of things. **What do you dislike about Scorebuddy?** I wish the reviews were in a dedicated tab that I could click through, instead of having to click on an employee and then search for the review. **What problems is Scorebuddy solving and how is that benefiting you?** This helps us review how we’re handling new clients. These scorecards show us what we’re doing well and where we need to improve so we can keep getting better. Hearing these calls firsthand gives our team a clearer understanding of our strengths and weaknesses, and it also allows us to learn from each other. ### 37. Flexible Customization for Scorecards That Match Our Process **Rating:** 5.0/5.0 stars **Reviewed by:** Patricio F. | Compliance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Scorebuddy?** The customization options make it easy for teams to build scorecards that actually reflect their processes. **What do you dislike about Scorebuddy?** There's nothing that can be disliked about Scorebuddy **What problems is Scorebuddy solving and how is that benefiting you?** Scorebuddy automates and structures the QA process with configurable scorecards, workflows, dashboards, and AI-assisted evaluation. It can help score up to 100% of conversations instead of tiny samples. That gives you a much more complete and accurate view of quality. ### 38. Customizable Scorecards and Clear Analytics in a Scalable Cloud Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Karla G. | Compliance Specialits, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Scorebuddy?** Customizable scorecards Clear reporting & analytics Coaching workflow Cloud-based & scalable **What do you dislike about Scorebuddy?** Reporting depth - reporting could be more granular, or that it requires extra steps to export and manipulate data for executive reports **What problems is Scorebuddy solving and how is that benefiting you?** Problem on Multi-site/remote teams that are hard to manage -How Scorebuddy solves it with it's Cloud-based access means everyone — wherever they are — can be scored and coached with the same tools. ### 39. User-Friendly, Feature-Rich with Easy Navigation **Rating:** 4.5/5.0 stars **Reviewed by:** Fam C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Scorebuddy?** I find Scorebuddy definitely easy to use and user-friendly. It's easy to log in and navigate the system. I appreciate that we can create our own templates the way we want them to be. The platform has a lot of helpful features. **What do you dislike about Scorebuddy?** None **What problems is Scorebuddy solving and how is that benefiting you?** Scorebuddy helps us identify areas for improvement in agent call quality, especially for those with low scores. ### 40. Effective Self-Improvement Tool with Room for Reporting Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** JANREL V. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Scorebuddy?** I like Scorebuddy because it shows your score, allowing you to always check yourself to see if you're improving or not. The initial setup was very easy. **What do you dislike about Scorebuddy?** I think reporting could be improved. **What problems is Scorebuddy solving and how is that benefiting you?** I use Scorebuddy to check my progress at work, solve communication issues, and identify areas for improvement. It shows my score, helping me track my improvement. ### 41. Actionable Scorecard Metrics That Highlight Areas of Opportunity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Scorebuddy?** The metrics that can be measured from the created scorecards so that you can focus on areas of opportunity. **What do you dislike about Scorebuddy?** Not being able to filter the coachings by person so that I can see quick views of what I have gone over with each of my people. **What problems is Scorebuddy solving and how is that benefiting you?** Seeing my whole teams scores across the board so that I can coaching up individuals who are behind. ### 42. Highly Customizable, but Severity Levels Are Hard to Define **Rating:** 2.5/5.0 stars **Reviewed by:** Lynda H. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Scorebuddy?** it is customizable to the needs of the organization **What do you dislike about Scorebuddy?** hard to define what is minor vs major etc **What problems is Scorebuddy solving and how is that benefiting you?** helping to align team mates ### 43. A brilliant tool to use for reviews! **Rating:** 4.0/5.0 stars **Reviewed by:** Tom A. | Customer Services - Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Scorebuddy?** Ability to host a calibration to review and compare answers to questions. **What do you dislike about Scorebuddy?** It’s not entirely user friendly in the UI department as it does vary which points are streamlined in terms of hot links/active links. **What problems is Scorebuddy solving and how is that benefiting you?** We can identify where the contact center both excels and lacks, whether it's as a collective or for an individual; specifically identifying where we can improve. ### 44. Quality check done right **Rating:** 5.0/5.0 stars **Reviewed by:** Anusha P. | Travel Sales Consultant, Airlines/Aviation, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about Scorebuddy?** The Scorebuddy interface is very easy to use, so you can quickly learn how to use the system. The reporting features are simple and work well. Additionally, they offer customizable dashboards that allow users to track key metrics at a glance. Overall, the platform streamlines the quality assurance process for contact centers of any size. **What do you dislike about Scorebuddy?** Nothing. I truly can't ask for more from this product. **What problems is Scorebuddy solving and how is that benefiting you?** Score buddy addresses key challenges by providing quick and easy quality assessment across various customer interactions, including calls, emails, chats. It simplifies performance monitoring with customizable dashboards, ensures easy access to detailed reports, and offers real-time data updates for faster decision-making. It also allows flexible creation of multiple scorecards tailored to different evaluation needs. ### 45. Great tool that allows you to manage team performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Sophia S. | Risk and Safer Gambling Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Scorebuddy?** I love how quickly we can make in house changes to the system to ensure the marking criteria is always reflective of our processes which are regularly updated. This allows us to quickly begin measuring whether we are being compliant against regulatory process changes implemented and identy gaps in knowlege to inform additional training sessions. **What do you dislike about Scorebuddy?** The functionality can be glitchy, I often have issues logging in or my scores not saving / being logged out whilst working. **What problems is Scorebuddy solving and how is that benefiting you?** Identifying areas for development for my team members that I would have to record manually if not. It therefore saves me a lot of time due to the ability to track an individuals performance across a specific period. As we move on to new processes duing a period of change in the business, the platform allows us to identify themes and trends in quality score drops so we can identify these and amend training to fix issues early. ### 46. Everything Is Easy to Access and everything is here. **Rating:** 5.0/5.0 stars **Reviewed by:** John lee T. | PCI Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Scorebuddy?** easy to use, ease of implementation, always has a support and frequency to use, a lot of good features to use in feedback and can locate integration. **What do you dislike about Scorebuddy?** everything that you need when it comes to rating a call or survey, you can find it here. **What problems is Scorebuddy solving and how is that benefiting you?** easy to work with and perfect. ### 47. User-Friendly Form Auditing in Scorebuddy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Scorebuddy?** I like auditing the tickets for agents in the Scorebuddy. It's very user-friendly and easy to access the form or make any changes on the Scorebuddy **What do you dislike about Scorebuddy?** Sometimes it takes a while to make changes to the audit tickets/form in Scorebuddy **What problems is Scorebuddy solving and how is that benefiting you?** From reviewing the scores from Scorebuddy to accepting the scores and auditing the tickets, everything is beneficial ### 48. Great software for QA's **Rating:** 4.5/5.0 stars **Reviewed by:** Suganya S. | Quality Assurance Analyst, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Scorebuddy?** I really like the way the website is set up, with the most accessible tabs placed at the top, just one click away. We use Scorebuddy daily to score our Customer Service Specialists, and the software is incredibly intuitive. It gives our company full visibility into the reports, making it easier to identify areas for quality improvement. The streamlined design and easy navigation truly enhance our overall experience. **What do you dislike about Scorebuddy?** Website down issue has been resolved now. But more automated processes to simplify the needs would be amazing. **What problems is Scorebuddy solving and how is that benefiting you?** We also use the scorebuddy software to audit the auditor purpose and keeping everything under one roof is brilliant. ### 49. Clear Insights on What to Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Chris John C. | Compliance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Scorebuddy?** I was able to review the information and clearly see what I need to improve. **What do you dislike about Scorebuddy?** I don’t have anything negative to say about Scorebuddy. **What problems is Scorebuddy solving and how is that benefiting you?** Scorebuddy helps me improve my communication skills by giving our internal team a way to provide information and input into it. ### 50. Simple but informative interface, very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Scorebuddy?** I like the interface very user friendly, easy to navigate and create feedback. **What do you dislike about Scorebuddy?** Sometimes it loads the info slow that's about it. **What problems is Scorebuddy solving and how is that benefiting you?** I don't experience any problems at all the benefits are I can quickly navigate and check my scores and review with ease. ## Scorebuddy Discussions - [What does Scorebuddy do?](https://www.g2.com/discussions/what-does-scorebuddy-do) - 3 comments, 2 upvotes - [I would like to know why some of the audits do not appear right away in Dashboard.](https://www.g2.com/discussions/i-would-like-to-know-why-some-of-the-audits-do-not-appear-right-away-in-dashboard) - 1 comment, 1 upvote - [What is Scorebuddy?](https://www.g2.com/discussions/what-is-scorebuddy) - 1 comment, 1 upvote - [How do you use Scorebuddy?](https://www.g2.com/discussions/how-do-you-use-scorebuddy) - 3 comments - [Is there a way that you can have your scores that are lower than 100 show in there own category?](https://www.g2.com/discussions/34291-is-there-a-way-that-you-can-have-your-scores-that-are-lower-than-100-show-in-there-own-category) - 1 comment, 1 upvote - [View Scorebuddy pricing details and edition comparison](https://www.g2.com/products/scorebuddy/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+22%3A40%3A56+-0500&secure%5Bsession_id%5D=6936c283-4370-4aed-a08f-2e1ace59386c&secure%5Btoken%5D=5823332de88e28a019b9aa22f601ab868a7b77e061561d73c9ab417c8c3cad73&format=llm_user) ## Scorebuddy Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [IDhall SC](https://www.g2.com/products/idhall-sc/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) ## Scorebuddy Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization ## Top Scorebuddy Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.7/5.0 (312 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - 4.6/5.0 (299 reviews)