Video Reviews
Score Buddy - A Useful QA Tool
688 Scorebuddy Reviews
Overall Review Sentiment for Scorebuddy
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I enjoy the easy navigation in finding any call ever audited. I love the calibration feature, it's really helped with internal calibration sessions. Overall this tool has done well for customer support QA feedback and holding sellers to a higher standard of quality. The frequency of use for this tool has become an everyday thing because it is so crucial for our auditing process. Review collected by and hosted on G2.com.
Theres room for improvement for this like... being able to properly save hyper links for videos properly within the notes/comment section. The dashboard tends to not update on the regular so... it shows old performance averages VS the updated performance adverage score. Lastly, I wish that Scorebuddy had the ability to reconise that an an auditors scoring the same activity ID# and have some sort of error message to notify an auditor to not score this specific Activity ID; this would help prevent double scoring for the same Activity ID and having to manually delete one. Review collected by and hosted on G2.com.
Data is always available in the easiest manner to be extracted. There are so many functions which is quick and easy to use and so many things that can be done using this tool. Review collected by and hosted on G2.com.
Sometimes the system can freeze and it may give the error codes which allow you to not be able to do your daily target of work and at times it can be really slow Review collected by and hosted on G2.com.
User-friendly and easy to navigate, it also provides accurate details. Review collected by and hosted on G2.com.
At times, the website takes longer to load, but other than that, everything works well. It effectively serves its intended purpose. Review collected by and hosted on G2.com.
Being able to create and edit a bespoke scoring system is extremly useful in a fast paced Contact Centre, where there can be numerous changes to process in any 12-month period.
I use it weekly to help develop my Team, benchmark productivity and quality of calls, and identify ares of improvement and training requirements.
It's an easy system to use, once you know how to navigate your way around it. I've never experience any problems where I have had to contact Customer Support. Review collected by and hosted on G2.com.
Takes a little bit of time to get used to navigation and find exactly what you want. Review collected by and hosted on G2.com.
It help improve operational efficiency, Upside is to identify what need to work on a particular service Review collected by and hosted on G2.com.
It improve the quality of their customer service interactions Review collected by and hosted on G2.com.
I like the manager dashboard view- seeing all my agents' scores in one place makes my job really easy. I also like the Reports features and ability to filter down to exactly the data I need. Review collected by and hosted on G2.com.
I wish I could get some of the filter options to stick (eg, instead of changing from Score Date to Even Date every.single.time could this be a semi-permanent in options somewhere?). Also, the employee dashboard view is no where near as user-friendly and intuitive as the manager dashboard. Our employees often get lost. Review collected by and hosted on G2.com.
The best part of Scorebuddy is very easy to use and the Analytics they offer is excellent as it gives clear reports to identity defects related to Agent Performance Review collected by and hosted on G2.com.
The Interface of the Scorebuddy may need some changes because it looks old Review collected by and hosted on G2.com.
