Video Reviews
Score Buddy - A Useful QA Tool
687 Scorebuddy Reviews
Overall Review Sentiment for Scorebuddy
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Simple interface.Ease of use. Learning the system and navigating it are quite simple. The integrated reporting features are very handy. Review collected by and hosted on G2.com.
Consolidated and easy to analyze scoring, which helps in imporving the call quality. Review collected by and hosted on G2.com.
I love the overview option where I can see the average score for my team overall but also a direct report's average score over a certain period of time. Review collected by and hosted on G2.com.
I wish it was easier to find a full list of scores a report has obtained in date order. Review collected by and hosted on G2.com.
Scorebuddy is organized and once learned, it is easy to use. I use this for every audit everyday. Review collected by and hosted on G2.com.
It runs incredibly slow and we are often waiting long load times. Review collected by and hosted on G2.com.
By providing a systematic approach to evaluating and monitoring customer interactions, Scorebuddy helps in maintaining and improving service quality standards, leading to enhanced customer satisfaction. Review collected by and hosted on G2.com.
None,The platform enables real-time monitoring of customer service performance, allowing supervisors to track agent interactions, identify trends, and pinpoint areas for improvement. Review collected by and hosted on G2.com.
Scorebuddy provides you so many options for reporting/MI. The scorecard are clear and easy to use as well as easy to understand for people who don’t use it every day.
You can easily find audits that have already been completed, with other companies it does not give you the option to search by report number so that’s super helpful.
It is simple to create new scorecards to allow you to change the way you're marking, you are provided with a training session when you first join and it is really easy to book time in with someone from Scorebuddy if you need additional assistance. I spoke with Robyn today and she was amazing. Review collected by and hosted on G2.com.
Graphs are provided within analysis which I have never used due to them being very basic. It would be more beneficial to have more information on these or a separate graph section where you can select your desired data, how you want the gragh to look etc.
As mentioned, there are so many different categories you can select from when reporting but it can be difficult to determine simply from the title e.g., 'answers by staff' what data it is going to give you. Clearer steps or tips could be provided to help with this.
An AI feature would be a great improvement as this is typically the direction that a lot of quality assurance platforms are going. It would also be great if the system could pick up key words within feedback provided to contribute towards trend analysis. Review collected by and hosted on G2.com.
The ability to build bepoke scorecards for a different needs and having all information available in one place in real time. Review collected by and hosted on G2.com.
The inconsisteny in not having multi-tennant capabilities across the suite of products. Review collected by and hosted on G2.com.
The fact that we can build in our own scorecard and then tweak it easily. We're also able to get access to the platform for all our teams across the estate and can reconcile data quickly.
The price is also very reasonable and flexible based on user numbers, which suits us nicely. Review collected by and hosted on G2.com.
It would be great if it add some additional features, such as Speech Analytics that would help us to monitor calls more effectively. Review collected by and hosted on G2.com.
