Video Reviews
Score Buddy - A Useful QA Tool
687 Scorebuddy Reviews
Overall Review Sentiment for Scorebuddy
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scorebuddy is very easy to navigate and is user friendly Review collected by and hosted on G2.com.
i dont like that when a team member leaves that you still see their score cards for months and after talking to people it appears that there is no way of removing them . it would be useful to be able to delete them form my team scores or at least for them to be moved to a leavers folder Review collected by and hosted on G2.com.
Regular feedback and coaching based on evaluation results to our Scorebuddy. Our agents can improve their skills, productivity, and effectiveness in hyandling customer issues. Review collected by and hosted on G2.com.
None. Score buddy is beneficial when scoring to our agents. Review collected by and hosted on G2.com.
I find it very easy to create new scorecards and adjust weighting for specific questions.
The dashboard is very clear and user friendly.
I find it very easy to see team trends and the average scorings by team or team member per month Review collected by and hosted on G2.com.
I don't like that the calender on the dashobard defaults to a specific date and does stay automatically on the current month.
It would be good to see a trend graph of averages per month for team memebrs on the dashboard. Review collected by and hosted on G2.com.
It is pretty user friendly and easy to learn how to use. I like the option to send the scores to team members so they can see comments on how they did. I have not used a ton of other scoring systems, but this one is the best of what I have used. Review collected by and hosted on G2.com.
Some of the pages can sometimes look a little cluttered, and I don't like that I cannot organize and arrange stuff to better suit my own organizational method, but overall not bad. Review collected by and hosted on G2.com.
Scorebuddy has a super efficient UI that really helps monitor scores for my team.
As a leader of a team of 5 people, it's super efficient to use and has a lot of customization options in order to monitor quality in the best possible way. Review collected by and hosted on G2.com.
I do have some trouble using the Dashboard to create standard statistics that I want to follow, and I would like that part of SB to be a bit more accessible.
Or you could maybe include some video/audio tutorials. Review collected by and hosted on G2.com.
I love that it is very easy to customize and makes it very easy to adapt to our needs as a business. Previous tools we used were not even half this easy to use or gave us the level of detail we needed! Review collected by and hosted on G2.com.
So far I have not found any downside of using Scorebuddy, as it has met all my expectations and even more. Why didn't we use it before? That is my question now! Review collected by and hosted on G2.com.
Personalisation - the best thing is how the organisation can personalise the scorecards for the needs of the users. It's certainly better than anything we have used before. Reporting is also easy. Review collected by and hosted on G2.com.
It's difficult for users to find previous scores. The interface from the dashboard, while excellent for supervisors, is less easy to navigate for my staff. They can easily see the scores but they have a hard time pulling up the full scoresheets. Review collected by and hosted on G2.com.
Rory and Rebecca do amazing job of being available to answer questions, teach and development user engagement. Review collected by and hosted on G2.com.
at first, the terms are not common or hard to understand when building reports.
Reporting sometimes requires additional data to be pulled or the info pulled does not always include a drilldown of the info Review collected by and hosted on G2.com.
