Scorebuddy Reviews & Product Details - Page 13

Scorebuddy if user friendly,. It gives you an easy way tgo monitor the improvements of your colleagues. Review collected by and hosted on G2.com.

Nothing that I can think of. It is very easy to use. Review collected by and hosted on G2.com.

We work on this platform as CS leaders who audit quality along with the quality team at noon. its user friendly, as in it is easy to use and understand, and its responsive. Review collected by and hosted on G2.com.

I dont like the visual colors of the tool, they are super harsh and it can be modified by chaning the colors into more modern color grades. Review collected by and hosted on G2.com.

it is an automated tool and we can skip using the complex formulas of excel to apply conditions Review collected by and hosted on G2.com.

that it's either yes or no some features should be added to make journey go smooth like letting the evaluator add specifications to the way a call is scored, there are few more type of reports which should be available to QA generally and not only to admin (for ex:- parameter wise audit report at agent level) Review collected by and hosted on G2.com.

Scorebuddy eliminates the need for many separate scoring documents and spreadsheets. I use scorebuddy every day for my primary job function. It is also easy to download spreadsheets when I do want to use excel for additional work. Review collected by and hosted on G2.com.

As someone without administrative access to our account I don't have the ability to see options and weighting. Review collected by and hosted on G2.com.

Allows aritten evidence of quality work reviews to facilitate feedback conversations. Direct reports can also add their own comments which also assists with a constructive refletion and feedback session Review collected by and hosted on G2.com.

Can be time consuming due to number of areas to score, comment and complete. With 16 work reviews required each month this can take a large amout of work time to complete Review collected by and hosted on G2.com.

You can make changes and lock scorecards. You can track how many evaluations as an evaluator according to the month. How many agents reviewed and accepted their score and if they challenged the score Review collected by and hosted on G2.com.

Sometimes it logs you out for no reason without being idle Review collected by and hosted on G2.com.

I frequently use scorebuddy. it is user friendly. You can manage all your scores and reviews in one place. As a reviewer for agents who do customer support, it is important to have a medium that you can present with integrity. and easy to implement. Review collected by and hosted on G2.com.

Most of it's function is useful to me and i can't think of any negative functions at this time. Review collected by and hosted on G2.com.

The user interface is good. Quite easy to create a scorecard. Review collected by and hosted on G2.com.

It can become time-consuming. Hate that you get logged out after a few minutes of inactivtity Review collected by and hosted on G2.com.

I enjoy how easy it is to use to review my strengths and weaknesses in the workplace, it is clear and allows us to weekly understand we need to make to improve the quality of our customer service. Review collected by and hosted on G2.com.

The downsides of Scorebuddy is sometimes it does not allow you to accept a score, or review it, which I think may be an IT issue. Review collected by and hosted on G2.com.

The most helpful thing aboutScorebuddy is the teamwork it builds in our efforts of improving individual as well as team quality. It is great at allowing self led development but is also perfectly structured to work towards preset goals and team goals. I allows interaction with your team managers as well as your quality evaluators for optimised results through communication. The interface is user friendly across the various levels of access which is invaluable in interactive learning on a road to improving overall quality results. I log in to do so everyday and check if there is any more valuable feedbackand to see how the team is doing. Review collected by and hosted on G2.com.

The lack of connectivity to work callendards or abilitity to display that certain user is out of office which would greatly minimise the time reasouces wasted by team leaders and quality analysts. This would higly improve the ease of integration into daily work routines and tasks. Another helpful feature would be notifications directed to team leaders to inform them if a user has not signed in for a certain amout of time. Review collected by and hosted on G2.com.