Video Reviews
Score Buddy - A Useful QA Tool
688 Scorebuddy Reviews
Overall Review Sentiment for Scorebuddy
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I LIKE HOW IT WAS EASY TO NAVIGATE CAUSE IT MAKES MY JOB A LOT MORE EASIER Review collected by and hosted on G2.com.
FOR ME THERE ARE NO PERFECT TOOLS AS THEY WILL STILL HAVE FLAWS, BUT IF I WERE TO BE ASKED WHAT NEEDS TO BE IMPROVED ON THIS WILL IT WILL BE THE SPEED OF THE TRANSITION FROM ONE PAGE TO ANOTHER Review collected by and hosted on G2.com.
Quick, clean, precise movements with great reporting helping me do my job to the best of my ability. Review collected by and hosted on G2.com.
Not sure I have any issues except when it is down; which isn't very often. Review collected by and hosted on G2.com.
The upsides of scorebuddy is how easy it is to navigate and get to every point graded by. My favorite part is the Kudos the can give us !!! And the frequency of the scores, weekly, really helps us with our call mangement. Review collected by and hosted on G2.com.
The only thing i can say is least helpful is maybe in the kudos section not being able for receive actual word kudos. Review collected by and hosted on G2.com.
Implementing Scorebuddy for our Customer Support has helped us get our Quality department our feet quickly. We enjoy working with Caitlyn, always on top of her game, quick anwers and keeping updated on requests. Scorebuddy is a complete tool; multiple types of scorecards, coaching, calibrating, reporting, on different kind of levels, LMS. Great tool, with great support. Review collected by and hosted on G2.com.
Because of the many different features, it can be quite a learning curve for people not working with it daily. Like Customer Support Specialists and Supervisors. Review collected by and hosted on G2.com.
The system is highly user-friendly, and the ScoreBuddy team is very knowledgeable and helpful. The design is fantastic - Score Buddy continually looks at future improvements. I am one of the biggest fan in not the biggest fan of ScoreBuddy since 2019. Review collected by and hosted on G2.com.
i honestly cannot say one thing as they are consistently updating and expanding what they offer - they share what is in the pipeline and I love working with the Scorebuddy team. Review collected by and hosted on G2.com.
helps me identify standard score for my agent as well as they can always do some rebat whenever they have some questions Review collected by and hosted on G2.com.
none at the moment you just have to continue providing us more option to score a lot more even better Review collected by and hosted on G2.com.
* Team wise/org wise dashboards and reports available for analysis
* Easy to use
* Option to add actions and goals for coaching Review collected by and hosted on G2.com.
If anything, we can look at adding reminders on the tool for tasks/actions/goals etc Review collected by and hosted on G2.com.
Scorebuddy has a friendlyuser interface that is easy to access with. Review collected by and hosted on G2.com.
Once someone has been set up you need to manually give access , if this can be modified to creation of users and automatic an email should be sent Review collected by and hosted on G2.com.
It's much simpler to use than systems i've used in the past. Its also great for the users on the other side of the system. So after i mark a call, the advisor can easily accept the feedback and leave their comment which is easily visible for me. All in one place when it comes to feeding back during a coaching session. Review collected by and hosted on G2.com.
There's nothing i find least helpful. I have no complaints. Review collected by and hosted on G2.com.
What I most like about Scorebuddy is the rating that has comments for agent to review and advise for training if needed to increase cutomer support. Review collected by and hosted on G2.com.
It sometimes crashes, with page unreachable. Review collected by and hosted on G2.com.
