Scorebuddy Reviews & Product Details - Page 10

Easy loading of new forms and the reports that are readily available Review collected by and hosted on G2.com.

The time it takes to create templates is very lengthy. Review collected by and hosted on G2.com.

I use ScoreBuddy everyday and so I'm used to the system. I like the UI of Scorebuddy, I think the dashboard for agents is easy to understand and nice to look at.

The scorecards themselves are also simple once made.

Adding new agents and grouping already-existing agents is easy.

Scorebuddy customer support is good, always get a response pretty promptly. Review collected by and hosted on G2.com.

Creation of scorecards can be fiddily and time consuming.

The reporting aspect doesn't meet my needs and makes my end of month reporting difficult.

Scorebuddy doesn't have everything I'm looking for. Review collected by and hosted on G2.com.

Scorebuddy stands out for its customization, data-driven insights, and user-friendly interface. It offers flexible scorecards, robust analytics, and seamless integration with other systems, making it a powerful tool for improving customer service quality Review collected by and hosted on G2.com.

Scorebuddy's potential drawbacks include a learning curve, limited integrations, cost for smaller teams, and a less refined mobile experience. Review collected by and hosted on G2.com.

Rating individually for different parameters! Review collected by and hosted on G2.com.

Tedious application of filters when oulling data Review collected by and hosted on G2.com.

-The fast customer service

-The clean view of the website Review collected by and hosted on G2.com.

-Too many steps (there are many ways to get to same info through different routes, which is sometimes not user friendly)

-Does not allow emojis in the scorecards or when it does it takes a long time to save it. Review collected by and hosted on G2.com.

The filters and advanced search options is very helpful. Review collected by and hosted on G2.com.

The extracted data needs more information and clarity. Review collected by and hosted on G2.com.

I dislike this Product as it is not giving optimum output Review collected by and hosted on G2.com.

It does not have integration with Ticketing tools. Review collected by and hosted on G2.com.

Score Buddy has streamlined the call scoring process, making it efficient and time-saving. It allows for quick and accurate evaluation of calls based on predefined criteria. Review collected by and hosted on G2.com.

I don't see anything that i would say i don't like about the score buddy Review collected by and hosted on G2.com.

I like the customization of scorebuddy which alllows categories to be tweaked to suit a lot of different evaluations. A lot of the automated features are useful too!

Scorebuddy is also generally easy to use and customer support is generally decent. Review collected by and hosted on G2.com.

My most disliked features are the automatic logout feature after some time has passed, as occassionally after doing other tasks unrelated to scorebuddy a login will be required with no warning which can cause unsaved work to be lost occassionally.

Another feature I dislike is the email notifications, I often receive emails informing me my review was accepted which i'd rather not receive and there is seemingly no way to disable within my organization. It would be great if this could be modified from the scorebuddy settings with filters for different types of notifications e.g. disable review accepted emails, but still receive one to one requests etc. Review collected by and hosted on G2.com.

I like how easy it is to navigate and to filter out what exactly I need whether I'm looking at my own audits or someone else. Review collected by and hosted on G2.com.

I haven't found anything that I've disliked about the platform at the moment. Review collected by and hosted on G2.com.