Reporting was a major value add, however the value ended there. Warranty was promoted as a similar approach as OEM but this was not the case. They work more like an insurance company as they make money by how often they don't service a device. In addition, they solf this service as a 24 hour turn around time however, when you need them, they state industry shortages and major delays. They should update this in their SLA. Review collected by and hosted on G2.com.
The account managers don't care about you at all and send very general responses. I was also promised a $300 credit that I am not able to use. I have been lied to time after time with no way to escalate. This is not a misunderstanding of policy or fine print either. I have cancelled my renewal and will never use this company again. I would recommend you stay away. There are other ways to get this service without the painful customer experience. Review collected by and hosted on G2.com.
Video Reviews
ScalePad Review
182 out of 183 Total Reviews for ScalePad Lifecycle Manager
Overall Review Sentiment for ScalePad Lifecycle Manager
Log in to view review sentiment.
ScalePad is briliant for making a clear image of a clients Computer/Server hardware inventory. Being able to give this exported report to a Business leader or their Finance team helps them plan machine and server replacements. As well as making informed decisions on Warranty lifecycles. It integrates fully with Connectwise platform and Automate and is built specifically for MSPs. Review collected by and hosted on G2.com.
Sometimes the platform goes down and you have to wait a little bit for the webserver side to reboot or the issue to be resolved by their team. The new UI can be a little funky to navigate having gotten use to the original UI. The integration sync for new clients can be finicky if the settings in Connectwise aren't right for a new client. Check both sides to ensure agreements are inplace. Review collected by and hosted on G2.com.
I love how easy it is to work with the customer service staff, Geoff is a great help in getting us set up. it is also super easy to integrate with products like Datto RMM, and the reports. are super simple to print off. we use it every time we go into a TBR with a client. Review collected by and hosted on G2.com.
No real issues with this product, there were some issues where we didn't understand where to go, but our account rep cleared those up easily. Review collected by and hosted on G2.com.
ScalePad Lifecycle Manager excels in its ability to provide a clear and structured overview of asset lifecycles, ensuring we can make informed decisions on when to refresh or retire devices. The integration with our existing tools, such as Datto RMM, is seamless, making it easy to track warranties, and updates, and manage the overall health of our assets. The user interface is intuitive, and the reporting feature is highly customizable, giving us the insights we need at a glance. Review collected by and hosted on G2.com.
While the platform is robust, there can be occasional delays in syncing data from connected systems, which can cause a slight lag in asset updates. Additionally, more granular control over certain features would enhance flexibility, especially in managing larger, diverse fleets of devices. Review collected by and hosted on G2.com.
The reports generated through this system make it much easier to forecast when machines should be replaced. Also, their third-party warranty services have been spectacular and stellar to work with. Review collected by and hosted on G2.com.
Price... While I understand the value a system like this could bring, it's not a day-by-day tool we use and only use it sporadically throughout the year for these forecasting reports. The price is high for its usage. Review collected by and hosted on G2.com.
ScalePad is the best tool for a MSP and should be a must. The simplicity of the reports it generates and the ease of tracking the lifecycle of our customer assets is exceptional. It saves hours of preparation time before client meetings and gives us a fast, accurate snapshot of any of our clients in seconds. Swear by this product. Review collected by and hosted on G2.com.
Nothing, its a fantastic tool for Managed Service Providers and cant speak highly enough about it.. Review collected by and hosted on G2.com.
Scalepad Lifecycle manager has more than paid for itself many times over for us. Simply supplying this information to our customers has generated tons of sales all alone, and gives us much more insight in to their environments. Review collected by and hosted on G2.com.
Overall we have been extremely happy with this, however we would love some open API's to be able to pull this information in to other reporting systems we have built instead of relying on a small handful of pre-built integrations. Review collected by and hosted on G2.com.
- Hardware warranty easy track
- Opens the door for more opportunity
- Bring value to the MSP and Customers
- Warranty is like for like
- Reporting, quotations, and estimation features are great value
- Easy to implement and integrate
- We use it most often
- Great support when needed Review collected by and hosted on G2.com.
Missing the hardware recycling in Canada Review collected by and hosted on G2.com.
How easy it is to view assets in a nice visual report Review collected by and hosted on G2.com.
It would be great to add more customisation to the reports Review collected by and hosted on G2.com.
A robust, simple-to-learn, and easy-to-use engagement platform, ScalePad Lifecycle Manager makes the ardious, yet vital, process of asssessing, planning, and communicating asset status a breeze! Their set of APIs seamlessly integrate with our business management platforms to give us both a "single pane of glass" holistic view as well as drill-down specifics regarding the assets of our small business clients. With essentials including reporting, insights, scorecards, roadmaps, ScalePad Lifecycle Manager makes our Quarterly Business Reviews a snap! But the best part, we believe, lies within the Marketplace, as we can now offer warranties on our clients' existing hardware (servers, workstations, laptops...). It's not only an incredible value-add for them, but it's also another source of revenue generation for us!
And I be remiss if I didn't mention the ease of implementation and the exemplary level of support we receive. Review collected by and hosted on G2.com.
Honestly, there's nothing to dislike... really! Review collected by and hosted on G2.com.
It provides a clear, easy-to-understand report that business leaders or finance teams can use to plan machine replacements and make informed decisions about warranty renewals. Its seamless integration with Connectwise and Automate, specifically designed for MSPs, enhances its utility. Review collected by and hosted on G2.com.
On the downside, there can be occasional platform outages, and you might have to wait for the system to come back online. The new user interface can also feel a bit clunky, especially if you're used to the old one. Another challenge is that the integration with Connectwise for new clients can be tricky if the settings aren’t aligned correctly, so you need to double-check both systems to ensure everything’s in place. Review collected by and hosted on G2.com.
