Savio
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Savio
By Savio
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4.8 out of 5 stars
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Savio Reviews & Product Details

Editadmin
DS
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Organic
What do you like best about Savio?

The Help Scout integration and chrome extension makes it easy for our success / support team to centralize customer feedback. It's easy to see what our top-requested features are by number of requests or total customer revenue. When it's time for our weekly meeting with product we have both data and customer stories to nudge them to prioritize features that customers actually want. Also nice to be able to capture feedback from Slack. The daily email that shows newly-added feedback is helpful to keep a finger on the pulse of what our customers want. And the feature to notify multiple customers that we built their feature is great. Review collected by and hosted on G2.com.

What do you dislike about Savio?

There's no voting boards - that would be a handy way to capture feedback. There's no Kanban roadmap (but there is a list-based roadmap). Review collected by and hosted on G2.com.

What problems is Savio solving and how is that benefiting you?

Before Savio we tried keeping our customer feedback in Trello. That was painful because it was highly manual - we'd forget to move feedback over, and when we did it took a lot of time. Plus feedback was hard to segment, digging through feedback with Product was painful, and we couldn't close the loop easily with customers.

With Savio, centralizing feedback is easy and fast, segmenting feedback based on customer details (like plan) is easy, it's easy to pull up Savio in our Product meeting to show them what customers care about, and so is notifying customers that we built their features. We now have a system we can rely on to keep and use our feedback to built things our customers are asking for. Review collected by and hosted on G2.com.

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Savio Overview

Editedit
What is Savio?

Track feature requests to drive expansion and retention revenue. Centralize feature requests in one place with no workflow disruption. Track feature requests from Intercom, Help Scout, Slack, and more. Founders, Customer Success, and Product Management teams track voice of customer requests to delight customers, reduce churn, and drive upsells.

Savio Details
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Savio Community
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Product Description

Track feature requests to drive expansion and retention revenue. Centralize feature requests in one place with no workflow disruption. Track feature requests from Intercom, Help Scout, Slack, and more. Founders, Customer Success, and Product Management teams track voice of customer requests to delight customers, reduce churn, and drive upsells.

Seller Details
Seller
Savio
HQ Location
N/A
RS
Overview Provided by:
Ryan Stocker

Recent Savio Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Easy way to gather feature requests"
The ability to customize the template for requesting feature enhancements. The Chrome extension is great also.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"easy to file feature requests to product"
I like the slack integration because you can file a ticket in slack with fields you have to answer to file a ticket, and it saves you time from ope...
Read more
Nelson J.
NJ
Nelson J.Small-Business (50 or fewer emp.)
5.0 out of 5
"Simple and integrated place to capture product feedback"
Love that it's integrated with Segment so setup was easy. Also, the Intercom integration and Chrome extension are really helpful.
Read more

Savio Pricing

Free Forever
Free
1 User
SMB
$25
3 Users
Growth
$49
Unlimited users
See all 3 Savio pricing levels
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Savio Media

Savio Demo - Easily capture feedback right form the tools front line workers use
Quickly centralize feedback in your Savio vault right from the tools you use every day. Tag support tickets in tools like Intercom or Help Scout. Send feedback messages in Slack with a single click. Need more flexibility? Use our Chrome Extension, API or Zapier integration.
Savio Demo - Keep and prioritize a single list of feature requestsDitch the spreadsheets and Trello boards. Only put features into your issue tracker once you're going to build them.
Ditch the spreadsheets and Trello boards. Only put features into your issue tracker once you're going to build them.
Savio Demo - Drill into feature requests to read related customer feedback
No more digging through email, spreadsheets, your CRM, Google Docs (or other tools) to learn what your customers want you to build.
Savio Demo - Close the loop with customers and reduce churn
See who requested features you shipped so you can close the loop with them. Quickly notify any number of requesters with a few clicks.
Savio Demo - Powerful filtering to build for the customer segments you care about
Not all feature requests are created equal. Don't treat them like they are. Filter feature requests by customer plan, MRR, and any other customer attributes you care enough about to send to Savio.
Answer a few questions to help the Savio community
Have you used Savio before?
Yes

4 out of 5 Total Reviews for Savio

4.8 out of 5
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4 out of 5 Total Reviews for Savio
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Verified User in Mental Health Care
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Savio?

I like the slack integration because you can file a ticket in slack with fields you have to answer to file a ticket, and it saves you time from opening a new tab on your web browser. This also gives visibility to whoever is in the channel and show the ticket as a slack message. Review collected by and hosted on G2.com.

What do you dislike about Savio?

When using the web application, it can be difficult to search for a ticket because it's not intuitive where you go to search. It would be nice if there were a search bar on all web app pages to find a ticket. Review collected by and hosted on G2.com.

What problems is Savio solving and how is that benefiting you?

Capturing customer feedback right away so that it's not forgotten. This helps our software improve and start a conversation between different departments. Being part of the Customer Success Team, I can file feedback coming from the clients to the product team and answer questions that are part of the criteria. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Savio?

The ability to customize the template for requesting feature enhancements. The Chrome extension is great also. Review collected by and hosted on G2.com.

What do you dislike about Savio?

The tagging system can get a little repetitive. It would be nice to rebuild tags and lock them down to better categorize. Review collected by and hosted on G2.com.

What problems is Savio solving and how is that benefiting you?

We are able to gather and prioritize feature enhancements from both internal and external users. Savio has helped us to realize the most important use cases our customers need to solve. Review collected by and hosted on G2.com.

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Nelson J.
NJ
Co-Founder
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Savio?

Love that it's integrated with Segment so setup was easy. Also, the Intercom integration and Chrome extension are really helpful. Review collected by and hosted on G2.com.

What do you dislike about Savio?

The web app can be slow at times and a bit cumbersome. Review collected by and hosted on G2.com.

What problems is Savio solving and how is that benefiting you?

We needed a place to track feature requests and user problems so that we could decide where to focus our limited R&D resources. It's cost efficient and simple which is also important to us. It also helps us close the loop with folks who ask for features. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Savio?

Quick to setup. We were collecting feedback from Intercom and Salesforce in five minutes. Out-of-the box integrations with the main places we get customer feedback from today (e.g. Intercom). Nice integration with Slack. The ability to segment feedback based on customer attributes like MRR and plan so we can focus on the most important feedback. The Chrome Extension lets us easily submit feedback from places that they don't have a builtin integration for (e.g. Google Docs). Product is constantly improving. Review collected by and hosted on G2.com.

What do you dislike about Savio?

In general pricing plans are pretty reasonable but I wish they had a more generous free plan. Review collected by and hosted on G2.com.

What problems is Savio solving and how is that benefiting you?

We get feedback from many different places. Feedback from customer support that comes in from Intercom chat sessions. Feedback from the sales team while they are talking to prospects and using Salesforce. Internal discussions that mostly happen in Slack. Answers to qualitative survey questions (e.g. in NPS surveys). Before Savio we had that information all over the place and it was hard to use it effectively.

With Savio we now have all of our customer feedback centralized in one place and we can segment it based on things like MRR. This lets us make more data driven product decisions. Review collected by and hosted on G2.com.

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