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Satrix Solutions
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4.9 out of 5 stars
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Satrix Solutions Reviews & Provider Details - Page 2

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Satrix Solutions Overview

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What is Satrix Solutions?

Satrix Solutions is a customer experience and employee engagement consulting firm. On behalf of our clients, we solicit and analyze feedback from four critical constituents – existing customers, prospective customers, former customers, and employees. Customized partnerships are executed by our expert practitioners and are underwritten by trustworthy data, robust reporting, and objective recommendations that guide continuous improvement. Our deep analytical capabilities and dedication to service excellence means clients experience greater cultural adoption along with increased satisfaction, retention, expansion, and referrals. These powerful outcomes drive profitable revenue, which lead to higher valuations in the public and private markets. Whether you are looking to improve customer service delivery, enhance sales effectiveness or evaluate your marketing strategy and competitive positioning, you need an experienced partner to develop your customer and employee satisfaction programs. We can assist your organization with the following services: - Net Promoter Score (NPS) Survey - Customer Satisfaction Survey - Customer Advisory Board - Sales Win Loss Analysis - Onboarding / Implementation Survey - Customer Defection Analysis - Customer Perception Audit - Employee Net Promoter Score - Employee Satisfaction Survey - Employee Engagement Survey - Employee Opinion Survey - Interdepartmental Survey - Custom B2B Research Programs

Satrix Solutions Details
Discussions
Satrix Solutions Community
Services Offered
customer experience, Employee engagement, Voice of customer, Voice of employee, Surveys & Interviews
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Provider Description

Satrix Solutions is a customer experience and employee engagement consultancy dedicated to revealing actionable insights that boost loyalty, retention, and growth.

How do you position yourself against your competitors?

We’re supported by a team of passionate and service-centric experts dedicated to helping you leverage customer and employee feedback to transform the customer experience, build a customer-focused culture, and differentiate from the competition.

Whether you engage us for Voice of the Customer, Voice of the Employee, or both, we ensure your customized program is flawlessly executed, the proper methodology is applied, successful governance practices are established, and a clear, easy to digest roadmap for improvement is delivered. This empowers your team with reliable data and insights they can trust to guide decision making.

Seller Details
Seller
Satrix Solutions
Year Founded
2008
HQ Location
Phoenix, AZ
Twitter
@SatrixSolutions
201 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Evan K.
EK
Overview Provided by:
Evan Klein
Satrix Solutions Founder | Customer Experience Champion | VoC Expert | CX Speaker

Recent Satrix Solutions Reviews

Dakota F.
DF
Dakota F.Mid-Market (51-1000 emp.)
5.0 out of 5
"Incredible, Comprehensive Support That Exceeded Our Goals"
Their team offered consistent. comprehensive support. Our project took 11 weeks soup to nuts. They showed up with solution-oriented energy every we...
Read more
Kevin W.
KW
Kevin W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great Knowledge and Support"
They are easy to do business with, they are highly supportive, and have a ton of expertise.
Read more
Rick K.
RK
Rick K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Senior Vice President of Customer Success"
Evan Klein and the entire Satrix Solutions team guided and assisted us with developing, executing, analyzing, and then presenting the results of ou...
Read more

Satrix Solutions Media

Satrix Solutions Demo - Customer Experience Services
See all of the CX services Satrix Solutions provides in this graphical representation that aligns each service with their implementation into the sales cycle
Satrix Solutions Demo - Employee Engagement Services
See all of the Employee Experience services Satrix Solutions provides in this graphical representation that aligns each service with their implementation into the sales cycle
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Have you used Satrix Solutions before?
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16 Satrix Solutions Reviews

4.9 out of 5
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16 Satrix Solutions Reviews
4.9 out of 5
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4.9 out of 5
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Overall Review Sentiment for Satrix SolutionsQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
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SO
(Former) VP Customer Success
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Satrix Solutions helped with:

Satrix helped us do NPS right. Great guidance all the way. We provided the data, they executed the survey, tabulated and analysed the results and presented them to our exec team for action. Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

Friendly, efficient, knowledgeable, professional, caring, fun. What more could you want in a service provider Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

Nothing I can think of. Satrix really knows their stuff and how to tailor their service delivery to the needs of our particular organization. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

Jump in with both feet, they won't let you down Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

Doing NPS right. Getting results and analysis that we can action with confidence and drive up customer satisfaction efficiently. Satrix provided strategic input that we used to positively impact Promoters, Passives and Detractors. Review collected by and hosted on G2.com.

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Verified User in Computer Software
OC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Satrix Solutions helped with:

Bi-annual NPS/Product/CSAT surveys Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

The level of detail in the reporting and the years of experience and best practices brought to the table. From crafting the question set to analyzing the results, their team is able to provide valuable suggestions to make sure we get the most out of our investment. Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

The only thing we didn't like was the initial look and feel of the survey do to the extreme cautious nature of our customers. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

When undertaking a new project like NPS and VOC, it is imperative to consult with experts. Satrix brings years of experience to the table and present themselves as a partner, not just a vendor. Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

We needed a way to capture critical feedback from our customers and identify churn risk. After our initial survey we decided to take a more product heavy approach and less of a customer success. We are excited to see how this changes not only our NPS score, but the intelligence to help guide our product team. Review collected by and hosted on G2.com.

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Lance W.
LW
Director of Client Relations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Satrix Solutions helped with:

Satrix ran NPS programs at POP and Substantial Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

As an executive, Satrix gave me the customer data I needed to maker better decisions. Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

Zip, Zilch, Nada. I know this isn't very helpful, but there is nothing that comes to mind. I've truly loved working with Satrix ands wouldn't change a thing. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

There is no one else I would turn to for this kind of work. Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

Satrix helped me identify my most loyal customers and solidify my biggest value to those customers. Review collected by and hosted on G2.com.

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Verified User in Financial Services
EF
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Satrix Solutions helped with:

We have engaged Satrix for the past 10 years to help us enhance our client experience. Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

Client service, analysis, and reporting. Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

We haven't been able to integrate results/data into our own CMS. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

Great team and experience. The ability to measure progress over time is invaluable and affords us the ability to identify risk early and mitigate it. Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

We engage them to monitor our clients experience with both our online platform and analyst-based service. In addition to providing NPS scores for both, we're able to take a deeper dive into satisfaction levels by feature or quality of service. Review collected by and hosted on G2.com.

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LK
Resolution SWAT Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Satrix Solutions helped with:

CX and exit Interviews Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

They consistently provided valuable experience and insights Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

No complaints. They are always extremely sensitive to her needs and responsive that all time Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

Seasoned professional that will never let you down Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

Client surveys Review collected by and hosted on G2.com.

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Verified User in Computer Software
MC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Describe the project or task Satrix Solutions helped with:

Product Advisory Council

Post-implementation survey

Client experience survey Review collected by and hosted on G2.com.

What do you like best about Satrix Solutions?

The lever of partnership and thought leadership is second to none. Review collected by and hosted on G2.com.

What do you dislike about Satrix Solutions?

Nothing! I wish more companies used Satrix to truly understand their client needs & feedback. Review collected by and hosted on G2.com.

Recommendations to others considering Satrix Solutions:

Make this a company wide effort, not just a client services priority. Review collected by and hosted on G2.com.

What problems is Satrix Solutions solving and how is that benefiting you?

We are looking to measure our client experience at critical points & gather client input in order to continue build a client centric culture. Review collected by and hosted on G2.com.

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