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Satrix Solutions conducted our annual NPS Client Survey. Review collected by and hosted on G2.com.
The Satrix team was dedicated to understanding our business and goals - allowing them to build a survey that helped us effectively gauge our client satisfaction, strengths, and opportunities. They designed a clear project plan and delivered every step of the way with timely follow-up and clear communication. Most importantly, they consistently educated our entire firm on the importance of the survey and best practices in closing the loop on feedback. Review collected by and hosted on G2.com.
15 out of 16 Total Reviews for Satrix Solutions
Overall Review Sentiment for Satrix Solutions
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Their team offered consistent. comprehensive support. Our project took 11 weeks soup to nuts. They showed up with solution-oriented energy every week, keeping our team and their team accountable to moving the project forward. We hit every milestone for this project, and ultimately delivered robust results that resonated strongly with internal stakeholders. They even flexed when we decided to add a qualitative component to the project at the 11th hour, and they moderated the interviews expertly, especially considering the new stakeholder group. They have the perfect mix of personalities to and skillsets to accomplish any project. Genuinely I cannot wait to work with them again. Review collected by and hosted on G2.com.
There isn't much to say here, which I acknowledge sounds corny. If I had to pick something, I would say the comprehensive nature of their expertise and project management. for example, in this "NPS" survey project, they gave us a 20+ page document which outlined the whole process including the closed loop communication process with customers. I mention this to say, if you are looking for a company that's just going through the motions and you dont want to have any involvement whatsoever, Satrix is over-qualified for you. Review collected by and hosted on G2.com.
They are easy to do business with, they are highly supportive, and have a ton of expertise. Review collected by and hosted on G2.com.
There hasn't been any downsize in using them. Review collected by and hosted on G2.com.
Evan Klein and the entire Satrix Solutions team guided and assisted us with developing, executing, analyzing, and then presenting the results of our NPS survey to our executive leadership team. The entire Satrix Solutions team that assisted us were experts in conducting this type of survey. They were highly responsive to our questions, requests for help, and any other needs we had. Additionally, for the past two years Satrix Solutions executed our annual NPS survey on time and on budget, which is not necessarily the case with other providers. Lastly, when the survey was completed, the Satrix Solutions team developed a comprehensive analysis of the results, including developing extensive presentation materials for us to use internally. Evan Klein then assisted in presenting the results to our Sr. leadership team. I have worked with countless service providers and consultants on projects. Satrix Solutions is one of the best I have ever worked with. I would highly recommend Satrix Solutions to any organization looking to use an independent, expert firm to conduct their NPS surveys.
Rick Kantor
SVP of Customer Success Review collected by and hosted on G2.com.
I am not aware of any negatives concerning Satrix Solutions. Our experience with them was very positive for the past two years. Review collected by and hosted on G2.com.
Using a trusted 3rd party to get honest customer feedback was key for us. The people conducting the interviews are very experienced and professional and have been able to uncover critical drivers for churn. Both the reporting and analytics have been very detailed and thorough, and insights gleaned through the program have helped our organization target and address frustrations customers were experiencing and reduced the risk of future churn. Satrix really engages with us as a partner to ensure we are obtaining all the we require from our Churn Program. Review collected by and hosted on G2.com.
We are looking forward to our lookback analysis which will highlight overarching churn trends Review collected by and hosted on G2.com.
Market research and client retention strategies. Review collected by and hosted on G2.com.
As a marketing leader in high-growth technology, our lean marketing team has high expectations. Our success relies on organizations like Satrix Solutions to act as an extension of our team by fully embracing our cultural norms and delivering outstanding results. Satrix consistently strives to exceed expectations by owning its projects and being extremely agile to the needs of our fast-paced organization. Their unwavering commitment from an executive-level to the teams supporting our success is unmatched and measurable. I strongly recommend Satrix to organizations looking for an advantage in client retention or go-to-market strategies. Review collected by and hosted on G2.com.
We partnered with Satrix to help boost our program and bring it to the next level. The partnership began with building a foundation for a Client Advisory Board that quickly evolved to building a very robust Client Satisfaction program impacting thousands of clients with meaningful feedback that we could take action on. We have also partnered with them on other strategic engagements where they consulted with our business on other customer initiatives. Review collected by and hosted on G2.com.
They adapt and take the time to understand your business and the goals your are trying to accomplish. They are not a "fit in the box' type of partner, they will build a customized solution based on your needs and execute. Review collected by and hosted on G2.com.
Satrix has assisted Parchment with three different programs: Employee NPS, Customer NPS and Win/Loss Analysis. Review collected by and hosted on G2.com.
From start to finish, Satrix is very involved in every step of the program. Every Satrix representative that we've engaged with is competent and extremely responsive. Attention to detail is applied to each of our programs which produces highly effective, actionable results for our organization. Review collected by and hosted on G2.com.
Satrix helped my company assemble a survey to help us understand what customers were expecting when they bought our software and the degree to which it satisfied their expectations. Review collected by and hosted on G2.com.
Satrix has been an easy, professional, and insightful partner. It was a pleasure working to assemble a survey, they handled our customers professionally, and they were helpful in evaluating the results. Review collected by and hosted on G2.com.
I've worked with Satrix Solutions over the past 8+ years on a number of Voice of the Customer programs, including CABs, customer experience surveys and initiatives focused on customer centricity in our culture, values and behaviors. Review collected by and hosted on G2.com.
Satrix becomes an extension of your team, providing amazing value in the partnership by recommending strategies and tactics that go well beyond the scope of the work they do with you. Review collected by and hosted on G2.com.
Satrix helped us do NPS right. Great guidance all the way. We provided the data, they executed the survey, tabulated and analysed the results and presented them to our exec team for action. Review collected by and hosted on G2.com.
Friendly, efficient, knowledgeable, professional, caring, fun. What more could you want in a service provider Review collected by and hosted on G2.com.
