SAP Service Cloud Reviews & Product Details

The SAP service cloud include many features like 360 degree customer view, automation and AI driven insights, omnichannel support, Case management and SLA tracking, customizability and scalability, integration with other SAP solutions. The best aspects include it's customer centric design, seamless integration and robust functionalit with other SAP tools. Review collected by and hosted on G2.com.

There are few drawbacks of SAP service cloud, like SAP service cloud can have a steep learning curve, especially for companies new to the SAP ecosystem. Implementation often requires skilled consultants and can be time consuming particularly if extensive customizastion or integration are needed. There are this kind of drawbacks like Cost, user interface, limited flexibility, performance and speed. Review collected by and hosted on G2.com.

the best aspects of SAP service cloud is include its customer centric design, robust functionality and seamless integration with other SAP tools. like 360 degree customer view, automation and AI driven insights, Case management and SLA tracking, Integration, scalability, customizability, omnichannel support. overall, SAP service cloud shines in its ability to centralise customer service functions, improve efficiency and deliver consistent support. Review collected by and hosted on G2.com.

there are few drawbacks of SAP service cloud. like complex implementation and setup, user interface, cost, limited flexibility, performance and speed, customisation limitations. this type of challnges can impact the overalluser experience. basically for small organisations. Review collected by and hosted on G2.com.

Integration with SAP Ecosystem: There is also seamless integration with other SAP applications such as SAP S/4HANA, SAP SuccessFactors, and SAP Ariba. Such integration helps streamline processes across different departments and can be beneficial to companies that are already use SAP products. Such end-to-end integration is quite beneficial to the customers of SAP products.

Cross-Platform Offerings With Great Customization and customization: SAP provides Cloud platform for building Applications with Sky is the limit regarding customization. Businesses can modify applications based on their particular needs on the platforms. For instance, SAP Business Technology Platform (BTP) enables the development, integration and enhancement of applications in the cloud ecosystem of SAP.

Real time analytics and AI-Machine learning: jim sap cloud services remain integrated with analytics insights as well as machine learning systems making it easy for the businesses to operate using data based insights. As an illustration, SAP Analytics Cloud gives you access to live data and even employs real-time business intelligence and predictive analytics to help its users.

Strong Security: Lastly, SAP Cloud underscores security enterprise grade security capabilities which include but not limited to encryption, GDPR and other compliance regulations. For businesses operating in such industries where data security is utmost priority Review collected by and hosted on G2.com.

Cost Structure: SAP Cloud Services is beyond the reach of smaller companies or those looking for affordable solutions. Licensing and additional customization fees more often than not appear to be for businesses that have more financial room to maneuver.

Complexity and Usability: SAP systems are known for their complexity and even set up and configuration by experienced IT teams is not without its issues. The inability to use the application because of things like steep learning curves and the need for specialized skills negatively affects user acceptance and productivity.

Limited Third-Party Integration: SAP cloud is encouraged to work within the SAP environment but extending it to third party applications can prove to be difficult. They limit companies who intend to use SAP and other non SAP applications seamlessly.

Lengthy Implementation Timeframes: SAP projects, and even more so any customization requirements, are known to run well into some months or years making it hard for companies with shorter timelines to realize ROI or deployment quite easily. Review collected by and hosted on G2.com.

I like how it simplifies ticket management and improves customer interactions across various channels like email and chat. The integration with other SAP solutions makes it easier to access relevant data and streamline workflows. Review collected by and hosted on G2.com.

The onboarding process is a bit overwhelming, and would takes some effort to get used to all the features. Review collected by and hosted on G2.com.

It is very easy to use and user freindly. It is very cheap as well. So I like it Review collected by and hosted on G2.com.

May be they can introduce more features so that it can provide good competition to AWS Review collected by and hosted on G2.com.

SAP Service Cloud is its comprehensive and user-friendly interface that has integrated well with our existing systems. This software has positively changed our customer support processes by providing real-time analytics, robust automation capabilities, and efficient service management tools. With Service Cloud we have a software that can grow with our business; the support and training from SAP gives my team confidence to use all of it features to its fullest potential. SAP Service Cloud improves my companies productivity and customer satisfaction through streamlined operations and insightful data Review collected by and hosted on G2.com.

One aspect of this system that I thought could be better was the initial setup and customization process. As It was quite complex and time-consuming to customize the system to our companies requirements. The support from SAP is good and they helped throughout the process, I just wish I was able to do more independently. However, once everything is set up, the system runs smoothly and efficiently. Review collected by and hosted on G2.com.

We used SAP in a Centralised way for raising tickets towards IT department for issues faced while working. On other hand, it was also used by our customers to raise tickets if they faced problems while learning on their LMS portal. So it was used to register tickets, track it's status on real time basis & providing solution till it's complete closure. Another great feature include the ticket history for particular client. One can track and view the entire history of tickets raised and accordingly take action.

It also provide compliances related to Service Level Agreement and helps us to act without breaking SLA. Review collected by and hosted on G2.com.

The onboarding for SAP Service Cloud is difficult & one requires to watch the onboarding tutorials/training frequently. A simple and better guidance will be appreciated.

It works excellent on desktop as well as on laptop, but the mobile application needs much improvement.

Costing of SAP service cloud is on a higher side, though one can select the package as per their need and work. Review collected by and hosted on G2.com.

It's been a great service tool with numerous features, seamless integrations, and ease of use. The dashboard is impressive, with many widgets that display comprehensive analytics and reporting. Additionally, customer support is very helpful in providing effective solutions. Review collected by and hosted on G2.com.

The SAP Service Cloud hardly has anything to dislike, but it takes some time to learn due to its complexity. Additionally, this service tool is quite costly. Review collected by and hosted on G2.com.

Product(s): SAP Service Cloud

"Very good product to manage customer service. Helps reduce TAT for service agents"

And friendly inter phase and good to go with Review collected by and hosted on G2.com.

My first impression was not good at all after switching from other provider.

Why don't know I have to phase some glitches

Overall system, application and services seems to be slow and not very efficient Review collected by and hosted on G2.com.

What I like most about SAP Service Cloud is how it simplifies customer service processes. It's like having a Swiss Army knife for customer support. With features like easy ticket management, a knowledge base that's always at your fingertips, and the ability to support customers across different channels, it makes providing top-notch service a breeze. And the cherry on top? The analytics tools help us understand our customers better, so we can continuously improve our service. Plus, its seamless integration with other SAP solutions ensures everything works together smoothly, giving us a unified view of our customers. Review collected by and hosted on G2.com.

I find SAP Service Cloud a bit complex to navigate, especially for new users. Customization can be challenging, and it's not always budget-friendly for smaller businesses. Integrating with other software could be smoother too. Review collected by and hosted on G2.com.