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Salesforce Loyalty Management Reviews & Product Details - Page 3

Salesforce Loyalty Management Overview

What is Salesforce Loyalty Management?

Customers today are more willing than ever to try new brands. As a result, maintaining loyalty is harder than ever before. To maximize customer lifetime value, brands need to focus on retention, not just acquisition. And while loyalty programs are not a new concept, consumers today want more from the loyalty programs that they are a part of. Loyalty Management is an end-to-end solution that empowers businesses to create intelligent, differentiated experiences based on customer preferences that grow relationships and increase customer lifetime value. Built on the trusted Salesforce platform, Loyalty Management gives businesses in any industry the flexibility to configure their program to fit their business needs.

Salesforce Loyalty Management Details
Product Website
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Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,164 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389
Total Revenue (USD mm)
$21,252
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.


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Recent Salesforce Loyalty Management Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Salesforce Loyalty Management is Very Effective, Highly Recommend!"
What I like most about the Salesforce Loyalty Management is that the platform is very powerful and from one place you can accomplish all promos, CR...
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"I find it harder to use in B2B selling versus B2C selling."
What;s most helpful is that you can offer rewards and benefits to your customers and potential customers.
Gautam B.
GB
Gautam B.Mid-Market (51-1000 emp.)
4.0 out of 5
"Loyalty"
We are evaluating our loyalty program within the org and while evaluating, comparing with other available products we like salesforce products
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Salesforce Loyalty Management Media

Salesforce Loyalty Management Demo - Mobile
Reward members with personalized benefits, offers, experiences, and gamify with badges based on their behaviors and interests.
Salesforce Loyalty Management Demo - Partners
Onboard partners, define partner terms, launch joint package promotions, and track partner liability..
Salesforce Loyalty Management Demo - Service Console
Connect loyalty to the wider customer experience to get a single view of each member.
Salesforce Loyalty Management Demo - Predictive Engagement Dashboard
Forecast promotion revenue lift before launch and choose the right segments and rewards to maximize the ROI.
Salesforce Loyalty Management Demo - Member Engagement Dashboard
Easily analyze members at risk for disengagement and launch campaigns to re-engage them.
Salesforce Loyalty Management Demo - Quick Promotion Wizard
Native integration allows you to easily embed Loyalty into Email Studio and Journey Builder.
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Have you used Salesforce Loyalty Management before?
Yes

33 Salesforce Loyalty Management Reviews

4.6 out of 5
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33 Salesforce Loyalty Management Reviews
4.6 out of 5
33 Salesforce Loyalty Management Reviews
4.6 out of 5

Salesforce Loyalty Management Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Salesforce Loyalty ManagementQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
harsh p.
HP
Salesforce Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

Salesforce Loyalty Management is very easy to set up and customize. It allows to track organizations' loyal members activity and add scoring based on customer loyalty. Salesforce loyalty management dosen't require any coding knowledge to create loyalty programes. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

Salesforce Loyalty Management is expensive for small and medium organizations. Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

It provides facility to create personalized loyalty scoring and grading of customers. By using automations for loyalty programes my time and efforts both can be saved. Based on customer's loyalty and their purchase history i can plan for rewards, discounts or vouchers. Review collected by and hosted on G2.com.

Dipalee N.
DN
Control Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Loyalty Management?

It is easy to use.

It is very easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

it is very high cost.

it has some lagging issue. Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

it solve my connecting with others problem,

it is very useful to manage my company data. Review collected by and hosted on G2.com.

SK
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

Very user friendly CRM. My work is seamless after using Salesforce Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

Nothing, as i am using it daily it is very user friendly. Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

It helps me to increase the customer loyalty Review collected by and hosted on G2.com.

Raja V.
RV
Senior Software Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

Easily confugure and understandable software Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

I feel everything is good for me to support all my apect Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

Create programs to attract and retain customers with incentives, rewards, and discounts. Review collected by and hosted on G2.com.

abhay j.
AJ
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

It is easy to use.

It has very good Customer Support.

Having Number Of Features

Easy implemntiation Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

High Cost of sy.

Integration is complex. Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

In Insurence Domain Review collected by and hosted on G2.com.

RP
Sr. Director - Client Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review
What do you like best about Salesforce Loyalty Management?

It gives me an sealmless ability for customer profile within Salesforce Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

Dynamic pricing with loyalty level slightly poor Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

Points and Loyalty levels Review collected by and hosted on G2.com.

Nelson G.
NG
Sales Business Development
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Salesforce Loyalty Management?

I love that it is easy to configure, highly customizable, and flexible. Salesforce is one of the most customizable CRM that I've used since starting my career in sales. From adding or deleting custom fields and objects to integrating third-party add-ons. With the Salesforce AppExchange, I love the ability to tailor the CRM to my business needs. I can choose from a wide range of extensions and apps that can unify our systems or automate some key processes. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

The only concern with SalesForce is that I don't see it as useful for a startup company with less than 80 employees. This is an industrial-based platform made to handle big businesses itself. Other than that it's the best CRM I've ever used Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

The company I work for offers a Coworking space meaning that every business can interact with one another Salesforce Loyalty M. allows us to create client engagements where we can increase social proof, word-of-mouth and customer referrals. Review collected by and hosted on G2.com.

EL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Salesforce Loyalty Management?

It's very easy to configure, and between integration with all solutions it's great Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

Price, now is one of the disadvantages solution has, it is not focused to mid market and SBE Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

It's a great solution to solve loyalty issues Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

First of all the UI is wonderful, it's easy to understand and use it. I have never felt many difficulties understanding the system/process. Also, the customizations offered are world-class. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

It is quite on the higher spectrum in terms of pricing, and onboarding the whole team is quite a hit on our budget, Apart from that, everything looks good and is the best product Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

Marketing, customer journeys, getting pain points, helping in solving and becoming a better business. Running campaigns and marketing is good from here, help a lot Review collected by and hosted on G2.com.

Leesa A.
LA
Enterprise Account Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Salesforce Loyalty Management?

the user interface is easy to use and the sections you can click on help with setting up a flow. I also appreciate how everything is linked to your current applications. For example your calendar, your call system and your email. Review collected by and hosted on G2.com.

What do you dislike about Salesforce Loyalty Management?

not many downfalls it is very easy to use. The only thing that could be a turn off is if a new user is completely overwhelmed. They may not give the program a chance before taking the time to learn how to navigate. Review collected by and hosted on G2.com.

What problems is Salesforce Loyalty Management solving and how is that benefiting you?

Helping me keep my tasks and contacts in order. Also all the data that I can pull in the reporting is fantastic to help me pinpoint what steps are needed next with the client. Review collected by and hosted on G2.com.