What I like best about Salesforce Commerce for B2B is how deeply it integrates with CRM data to deliver personalized, account-based buying experiences.

It handles complex B2B needs well—like custom pricing, contract terms, and large catalogs.

The platform is scalable and flexible, making it easier to support growth and multi-channel selling. Review collected by and hosted on G2.com.

What I dislike about Salesforce Commerce for B2B is the complexity and steep learning curve, especially during implementation.

Customization can be time-consuming and often requires specialized expertise.

It can also be costly, which may be challenging for smaller or less mature B2B organizations. Review collected by and hosted on G2.com.

I like the good support provided by Salesforce B2B Commerce. The interface is good, and I find the overall application process timing to be fine. It saves my time and provides a good workspace to manage my data. Review collected by and hosted on G2.com.

They need to work on processing data a little bit faster. Review collected by and hosted on G2.com.

I really like Salesforce Commerce for B2B because of its customizable storefronts and seamless integration with ERP systems, which makes managing complex B2B sales processes much easier and more efficient. The ability to tailor the buying experience for different clients is a highlight, and the ERP integration ensures real-time inventory, pricing, and order data, reducing errors and speeding up the entire sales process. These features significantly streamline operations and boost efficiency. Review collected by and hosted on G2.com.

One area that could be improved is its complexity and learning curve. Setting up advanced features and customizations can be time-consuming and may require specialized support. Review collected by and hosted on G2.com.

I start with saying that Salesforce commerce makes handling complex catalogs and negotiated pricings much easier. The software connects smoothly with our CRM, so my team & i can see our customer history, offers we provided and price details. IT also supports multiple storefronts, which helps us manage different regions without duplicating efforts. Review collected by and hosted on G2.com.

It's very minimal. To point out, I'd say, some features feel buries in the menus, so it takes extra efforts to find and use it when needed. also hard when training new employees. The reporting tool is not very intuitive, we often have to export data to Excel or Gsheet while sharing the report. sometimes page loadings takes a longer time which leave us frustate. other than these its all good. Review collected by and hosted on G2.com.

It’s helpful to be able to view the accounts and contacts lists, and I also find it useful to log in as the user when needed. Review collected by and hosted on G2.com.

Honestly, I don’t dislike anything so far. I’m a new user, but my experience has been positive up to this point. Review collected by and hosted on G2.com.

Segmentations and customization of campaigning Review collected by and hosted on G2.com.

Still focused on a person contact- need more to align campaigning to a business relationship Review collected by and hosted on G2.com.

It’s integrated with CRM data. B2B can be powered with information from other channels. Review collected by and hosted on G2.com.

It can grow with more features. Multiple carts or compare products. Review collected by and hosted on G2.com.

Making my job more efficient and help connect with my teams Review collected by and hosted on G2.com.

Hello hard to navigate depending on what I’m doing at the moment sometimes with all the upgrade Review collected by and hosted on G2.com.

It has made it easy for our team to get started with an online parts store. Review collected by and hosted on G2.com.

Starting out was a little challenging while learning the platform. Review collected by and hosted on G2.com.

What I appreciate most about Salesforce Commerce for B2B is its ability to streamline complex business purchasing processes while still delivering a smooth, consumer-like experience. The platform offers robust tools for handling extensive catalogs, custom pricing, and account-based purchasing, all on a highly scalable foundation. I also value how seamlessly it integrates with CRM, Service, and Marketing Cloud, which helps create a comprehensive view of customers and their interactions. The self-service features enable buyers to manage their orders, quotes, and reorders at any time, boosting efficiency for both buyers and sellers. Additionally, its high level of customization allows businesses to adapt experiences for various segments or partners. In summary, it transforms traditional B2B commerce into a more agile, data-driven, and customer-centric environment. Review collected by and hosted on G2.com.

While Salesforce Commerce for B2B offers robust capabilities, there remain areas where it could be enhanced. The platform’s flexibility often introduces a level of complexity, particularly when it comes to customizing advanced workflows or managing integrations. For newcomers, the initial setup and data modeling can be daunting without a strong technical background. Optimizing performance for extremely large catalogs or handling high-traffic scenarios may also demand additional configuration. Furthermore, some features still seem more oriented toward B2C needs, so B2B-specific functions like contract pricing or bulk order management could be made more user-friendly. Licensing costs might also pose a challenge for smaller businesses. Nevertheless, Salesforce is consistently improving the platform, and with each update, it becomes easier to create modern and efficient B2B commerce solutions. Review collected by and hosted on G2.com.