# Salesforce B2B Commerce Reviews **Vendor:** Salesforce **Category:** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 296 ## About Salesforce B2B Commerce Salesforce B2B Commerce empowers customers to meet complex buyer needs and drive B2B sales efficiency. Start selling faster with guided store setup, out-of-the-box customer records, generative product descriptions, and generative AI-driven insights and goals. Automate buying with self-serve rapid reordering, account and customer-specific pricing, entitlements, dynamic promotions, and more. Launch templated pages for B2B, D2C, or both. Leverage shared catalogs, promotions, products, and price books. Achieve your growth goals faster and generate more revenue with B2B Commerce powered by Salesforce. Unlock global scale on a trusted platform with 99.99% proven uptime and security and a robust partner ecosystem to extend Commerce capabilities across your business. ## Salesforce B2B Commerce Pros & Cons **What users like:** - Users appreciate the **ease of use** of Salesforce B2B Commerce, finding it simplifies project management and deployment. (49 reviews) - Users value the **deep integration with CRM** , enhancing personalized and efficient account-based buying experiences in B2B commerce. (31 reviews) - Users value the **customizable features** of Salesforce B2B Commerce that enhance site compatibility and accessibility. (29 reviews) - Users appreciate the **seamless integration** capabilities of Salesforce B2B Commerce, enhancing personalized account-based buying experiences. (29 reviews) - Users value the **reliable handling of complex product catalogs** and personalized experiences offered by Salesforce B2B Commerce. (25 reviews) - Users appreciate the **easy integrations** of Salesforce Commerce for B2B, enhancing workflow efficiency across the Salesforce ecosystem. (25 reviews) - Integration Capabilities (21 reviews) - E-commerce Solutions (19 reviews) - Easy Integration (18 reviews) - Customer Satisfaction (17 reviews) **What users dislike:** - Users find the **complex setup** of Salesforce B2B Commerce challenging, especially for those with limited resources or experience. (24 reviews) - Users find Salesforce B2B Commerce **expensive** , with high implementation and licensing costs posing challenges for smaller organizations. (24 reviews) - Users find the **complexity of implementation** in Salesforce B2B Commerce a major hurdle during setup and customization. (22 reviews) - Users find the **difficult learning** process challenging, often requiring extra effort and time to navigate the platform. (16 reviews) - Users highlight the **complexity and steep learning curve** of Salesforce B2B Commerce, making setup and customizations challenging. (16 reviews) - Development Challenges (15 reviews) - Difficult Customization (15 reviews) - Limited Customization (15 reviews) - Learning Curve (13 reviews) - Complex Implementation (11 reviews) ## Salesforce B2B Commerce Reviews ### 1. Salesforce B2B Commerce: Powerful B2B Hierarchies, SSO, Custom Pricing & RBAC **Rating:** 4.5/5.0 stars **Reviewed by:** Akansha C. | Infra Managed Service Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Salesforce B2B Commerce?** As an Identity Engineer, what I appreciate most about Salesforce B2B Commerce is how naturally it maps to complex organizational hierarchies. It doesn’t just treat customers as individual users; it recognizes them as business entities with nuanced procurement rules and negotiated contracts. The platform’s out-of-the-box ability to connect Identity (SSO) with custom pricing and RBAC makes it a strategic asset for engineering-led organizations that want to digitize and manage high-scale B2B relationships. **What do you dislike about Salesforce B2B Commerce?** While the platform is unmatched for complex B2B logic, the GMV-based pricing model can feel like a “success tax,” which makes long-term TCO forecasting harder. On top of that, the architectural overhead involved in migrating away from legacy Visualforce elements into a modern LWR environment represents a substantial engineering investment. It’s a powerful engine, but it demands a very specific—and costly—set of mechanics to keep it operating at peak performance over time. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The platform addresses the “data fragmentation” gap between our commercial contracts and our digital storefront. From an architect’s perspective, the biggest advantage is its native RBAC and account hierarchy support. This foundation lets us orchestrate complex procurement workflows and negotiated pricing without having to write custom code for each client. As a result, we’ve seen a significant reduction in administrative overhead, shifting our commerce strategy from manual entry to an automated, identity-driven experience. ### 2. Streamlined, Customizable B2B Buying Experience with Salesforce B2B Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Schantera M. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Salesforce B2B Commerce?** What I like best about Salesforce B2B Commerce is how it creates a streamlined and personalized buying experience for business customers while integrating directly with the broader Salesforce ecosystem. The platform makes it easier to manage customer relationships, orders, pricing, and account data all in one place, which improves efficiency and organization. I also like the level of customization and automation available. Businesses can create tailored experiences for different clients, automate workflows, and provide real-time access to products, pricing, inventory, and order tracking. This helps improve both the customer experience and internal operations. Another major advantage is scalability. Salesforce B2B Commerce is powerful enough to support growing businesses while providing strong reporting, analytics, and integration capabilities. Overall, it helps simplify complex sales processes, improve customer engagement, and create a more efficient e-commerce experience for both businesses and customers. **What do you dislike about Salesforce B2B Commerce?** One thing I dislike about Salesforce B2B Commerce is that the platform can have a steep learning curve, especially for new users or smaller teams without dedicated technical support. Because the system is highly customizable and feature-rich, setup and configuration can sometimes feel complex and time-consuming. I also found that certain customizations and integrations may require developer assistance, which can increase implementation costs and slow down changes or updates. At times, the interface can feel overwhelming due to the large number of tools and settings available. Another challenge is that the platform may feel more robust than necessary for smaller businesses with simpler sales processes. While the capabilities are powerful, fully utilizing the system often requires training, ongoing management, and a strong understanding of the Salesforce ecosystem. Overall, while Salesforce B2B Commerce offers excellent functionality and scalability, ease of use and implementation could be improved. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce B2B Commerce helps solve the challenges of managing complex business-to-business sales processes, customer relationships, and online ordering in one centralized platform. It streamlines operations by connecting e-commerce, customer data, pricing, inventory, and order management directly within the Salesforce ecosystem. One of the biggest benefits is improved efficiency and automation. The platform makes it easier to manage customer accounts, personalized pricing, product catalogs, and repeat ordering without relying on multiple disconnected systems. This creates a smoother buying experience for customers while reducing manual work internally. It also helps improve customer engagement by allowing businesses to provide personalized experiences, self-service ordering, real-time order tracking, and easier communication. From a business standpoint, having centralized data and reporting improves visibility into customer activity, sales performance, and operational workflows. For me, the biggest benefit is having a more organized and scalable system that simplifies complex sales processes, improves customer experience, and helps save time through automation and integration. ### 3. Ease and Power in Mailing Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo M. | Client Success Manager Retail Media, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Salesforce B2B Commerce?** I like the ease of use of Salesforce B2B Commerce for creating useful communication tools for the business. I use the system to automate my mailings and effectively track sequences. Additionally, I value the ability to generate clean databases and create customizations for each type of customer, which helps me differentiate between those who have already purchased and those who haven't, as well as send birthday emails and capture more sales. The initial setup of the system also turned out to be quite simple. **What do you dislike about Salesforce B2B Commerce?** More flows to extend the mailing chain further. Be able to set shorter times and schedule emails in specific months. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I use Salesforce B2B Commerce to automate my mailings, generate clean databases, personalize for each client, and differentiate buyers. I like the ease of use for creating business communications, automating mailing flows, and sending birthday emails, ensuring follow-up and sales. ### 4. Configurable and Accessible, but with an Improvable Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Luis A. | Subject Matter Expert (SME) - LDH Nearshore, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Salesforce B2B Commerce?** I use Salesforce B2B Commerce as the main CRM for recording business activities, and I find it very useful for tracking all business opportunities and email outreach. I like that it is easy to configure for what my company needs. One of the things I value most is the possibility for anyone in my company to use it anywhere in the world, along with its mobile version. This allows me to have a meeting and record it from my cell phone, or view the account history before having the meeting, which is very practical. **What do you dislike about Salesforce B2B Commerce?** Interface less user-friendly than competitors. It doesn't allow automating sequences as easily as its competitors. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I use Salesforce B2B Commerce for tracking business opportunities and email outreach. I love its ease of configuration and mobile access, which allows me to log meetings on my phone and access account history globally. ### 5. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo F. | Digital Marketing Specialist, Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 ### 6. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Oriol F. | Customer Retention Manager, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 ### 7. Excellent Cloud Connectivity and Easy Entitlement Management **Rating:** 4.5/5.0 stars **Reviewed by:** Parth P. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Salesforce B2B Commerce?** The connectivity with other cloud of sales, service and community and also the ease of entiltement in the clouds is best for now. **What do you dislike about Salesforce B2B Commerce?** The support when the process is stuck in middle it is not so good and also the connectivity with the Agent force and 360 is not upto that mark **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** For connecting the commerce cloud with sales cloud and also with service cloud is best and later on the connectivity with the other platform. ### 8. Email Queues That Keep Me Out of Gmail All Day **Rating:** 4.5/5.0 stars **Reviewed by:** Christy H. | Senior Client Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Salesforce B2B Commerce?** I really like being able to create email queues, rather than having to stay in Gmail all day. **What do you dislike about Salesforce B2B Commerce?** Sometimes the setup can be a bit tricky, and I still don’t fully understand how to set up queues on my own. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** SF is helping me get my email inbox under control. It’s also improved the way we handle order cancellations, communicate internally, and assign tasks to specific teams and individuals. ### 9. Powerful Salesforce Integration, But Setup and Customization Can Feel Heavy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Salesforce B2B Commerce?** What I like most is how well it integrates with the broader Salesforce ecosystem. Having customer data, sales processes, and commerce in one place makes it easier to manage B2B relationships and streamline ordering workflows. It’s particularly useful for businesses that deal with complex pricing, bulk orders, or account-based purchasing. The platform is also quite scalable, so it can support growing business needs without major restructuring. **What do you dislike about Salesforce B2B Commerce?** The platform can feel heavy and requires time to fully understand, especially during the initial setup. Customizations often need technical support, which can slow things down if you don’t have the right resources. Also, the overall cost can add up as you scale, particularly when additional features or integrations are required. Some parts of the interface could be more intuitive for day-to-day use. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It helps solve the challenge of managing B2B orders and customer-specific pricing in a structured way. Instead of handling orders manually or across multiple systems, everything is centralized, which reduces errors and improves efficiency. The biggest benefit is better visibility into customer activity and smoother order management, although it does require proper setup to get the most value out of it. ### 10. Powerful B2B Commerce for Pricing & Contracts, but Costs Add Up **Rating:** 3.5/5.0 stars **Reviewed by:** Ashfhaq S. | Senior Consultant, Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Salesforce B2B Commerce?** B2B Commerce is built to handle different pricing, contracts, and buyer setups for each customer, so every customer automatically sees the right products, discounts, and payment terms. This makes it easier to move from quote to order and lets you send negotiated CPQ deals straight into the storefront so buyers can place orders on their own. **What do you dislike about Salesforce B2B Commerce?** It’s an expensive product with high license, setup, and ongoing support costs, which can be hard for small or mid‑sized companies to afford. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It provides one platform that can manage complicated B2B processes but can also grow to support B2C or mixed B2B/B2C models, which fits well with focus on Salesforce‑based, scalable integrations. ### 11. Deep CRM Integration for Personalized, Scalable B2B Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Narsing S. | Senior Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Salesforce B2B Commerce?** What I like best about Salesforce Commerce for B2B is how deeply it integrates with CRM data to deliver personalized, account-based buying experiences. It handles complex B2B needs well—like custom pricing, contract terms, and large catalogs. The platform is scalable and flexible, making it easier to support growth and multi-channel selling. **What do you dislike about Salesforce B2B Commerce?** What I dislike about Salesforce Commerce for B2B is the complexity and steep learning curve, especially during implementation. Customization can be time-consuming and often requires specialized expertise. It can also be costly, which may be challenging for smaller or less mature B2B organizations. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B solves the problem of managing complex B2B buying journeys by unifying customer, product, and pricing data in one platform. It benefits me by streamlining order management, enabling personalized, account-based experiences, and reducing manual sales effort. This leads to faster transactions, better customer satisfaction, and improved operational efficiency. ### 12. Great Support, Needs Faster Data Processing **Rating:** 4.5/5.0 stars **Reviewed by:** Deepak P. | Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Salesforce B2B Commerce?** I like the good support provided by Salesforce B2B Commerce. The interface is good, and I find the overall application process timing to be fine. It saves my time and provides a good workspace to manage my data. **What do you dislike about Salesforce B2B Commerce?** They need to work on processing data a little bit faster. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I use Salesforce B2B Commerce for handling customer cases and billing for a UK client. It provides good support and a user-friendly interface, which saves my time and offers a good workspace. However, it could improve data processing speed for better efficiency. ### 13. Powerful B2B Features, Customize Effortlessly, Manage Complexity **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad A. | Client Support & Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Salesforce B2B Commerce?** I really like Salesforce Commerce for B2B because of its customizable storefronts and seamless integration with ERP systems, which makes managing complex B2B sales processes much easier and more efficient. The ability to tailor the buying experience for different clients is a highlight, and the ERP integration ensures real-time inventory, pricing, and order data, reducing errors and speeding up the entire sales process. These features significantly streamline operations and boost efficiency. **What do you dislike about Salesforce B2B Commerce?** One area that could be improved is its complexity and learning curve. Setting up advanced features and customizations can be time-consuming and may require specialized support. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B solves problems like manual order processing, inconsistent pricing, and lack of visibility into customer interactions, streamlining B2B operations. The customizable storefronts and ERP integration make managing complex sales more efficient by reducing errors and speeding up processes. ### 14. Effortless Catalog Management and Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Ragul S. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Salesforce B2B Commerce?** I start with saying that Salesforce commerce makes handling complex catalogs and negotiated pricings much easier. The software connects smoothly with our CRM, so my team & i can see our customer history, offers we provided and price details. IT also supports multiple storefronts, which helps us manage different regions without duplicating efforts. **What do you dislike about Salesforce B2B Commerce?** It's very minimal. To point out, I'd say, some features feel buries in the menus, so it takes extra efforts to find and use it when needed. also hard when training new employees. The reporting tool is not very intuitive, we often have to export data to Excel or Gsheet while sharing the report. sometimes page loadings takes a longer time which leave us frustate. other than these its all good. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** we needed a way to manage bulk orders, negotiated pricing, and repeat purchases for b2b customers. ### 15. Boosts Efficiency and Keeps Teams Connected **Rating:** 4.0/5.0 stars **Reviewed by:** Nancy S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Salesforce B2B Commerce?** Making my job more efficient and help connect with my teams **What do you dislike about Salesforce B2B Commerce?** Hello hard to navigate depending on what I’m doing at the moment sometimes with all the upgrade **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Honestly, I don’t really know the technical problem with it. I just do my job training and work on it. ### 16. Powerful B2B Commerce Platform with Robust Features and Some Complexity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** What I appreciate most about Salesforce Commerce for B2B is its ability to streamline complex business purchasing processes while still delivering a smooth, consumer-like experience. The platform offers robust tools for handling extensive catalogs, custom pricing, and account-based purchasing, all on a highly scalable foundation. I also value how seamlessly it integrates with CRM, Service, and Marketing Cloud, which helps create a comprehensive view of customers and their interactions. The self-service features enable buyers to manage their orders, quotes, and reorders at any time, boosting efficiency for both buyers and sellers. Additionally, its high level of customization allows businesses to adapt experiences for various segments or partners. In summary, it transforms traditional B2B commerce into a more agile, data-driven, and customer-centric environment. **What do you dislike about Salesforce B2B Commerce?** While Salesforce Commerce for B2B offers robust capabilities, there remain areas where it could be enhanced. The platform’s flexibility often introduces a level of complexity, particularly when it comes to customizing advanced workflows or managing integrations. For newcomers, the initial setup and data modeling can be daunting without a strong technical background. Optimizing performance for extremely large catalogs or handling high-traffic scenarios may also demand additional configuration. Furthermore, some features still seem more oriented toward B2C needs, so B2B-specific functions like contract pricing or bulk order management could be made more user-friendly. Licensing costs might also pose a challenge for smaller businesses. Nevertheless, Salesforce is consistently improving the platform, and with each update, it becomes easier to create modern and efficient B2B commerce solutions. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B addresses the challenge of digitalizing complex and traditionally manual sales processes that often depend on phone calls, emails, and spreadsheets. By offering a unified platform, it allows buyers to conveniently place orders, manage contracts, and track deliveries all in one location. This leads to greater efficiency for businesses, reduces errors, and shortens order cycles. Additionally, it brings sales and service teams together by integrating directly with CRM data, providing a comprehensive view of customer activity. Personally, I find the automation and scalability to be the most valuable aspects: tasks that once required manual effort now operate smoothly online, allowing more time to focus on strategy and building customer relationships. Overall, it transforms B2B commerce from a complex operation into a seamless, data-driven experience. ### 17. Flexible and Scalable, but Complex and Costly for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** What I like about Salesforce Commerce B2B is its flexibility and scalability. It allows businesses to deliver personalized buying experiences, automate complex B2B processes like pricing and account management, and seamlessly integrate with CRM and ERP systems — all within a powerful, cloud-based platform. **What do you dislike about Salesforce B2B Commerce?** What I don’t like about Salesforce Commerce B2B is that it can be complex to customize and maintain. Implementations often require significant technical expertise, and performance or integration issues can arise if the setup isn’t carefully optimized. Additionally, licensing and ongoing costs can be quite high for smaller businesses. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B solves several key challenges that traditional B2B companies face, such as managing complex pricing models, handling large product catalogs, and providing self-service purchasing options for business buyers. It unifies sales, service, and commerce on one platform, enabling real-time customer insights and automated workflows. For me, this means faster order processing, better customer experiences, and improved efficiency across sales and operations. ### 18. Seamless B2B Ordering and CRM Integration for Scalable Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Jay C. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce B2B Commerce?** It’s scalable, integrates well with Salesforce CRM, and makes B2B ordering, pricing, and account management smoother for clients and customers. **What do you dislike about Salesforce B2B Commerce?** Implementation some times complex and little costly, and customization needs technical support which is slowing down customization . **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The benefit is less dependency on sales teams for routine requests, faster order turnaround, better customer experience, and more accurate order management, which helps improve efficiency and revenue. ### 19. Effortless Integration, Impeccable Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Franz S. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce B2B Commerce?** I appreciate how easy it is to set up Salesforce Commerce for B2B due to the step-by-step guides and abundant online resources. I love how it streamlines operations, making tracking easy and centralizing information effectively. Its ability to integrate seamlessly across the Salesforce suite is invaluable, simplifying processes within the whole product ecosystem. This ease of use and integration is a huge selling point for me. **What do you dislike about Salesforce B2B Commerce?** I found the learning curve to be a challenge when I first started using Salesforce Commerce for B2B. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I find Salesforce Commerce for B2B makes it easy to track everything in one place and integrates well across the Salesforce suite, providing a seamless experience. ### 20. Great Improvements in Commerce Lightning, but Licensing and Integration Need Work **Rating:** 4.0/5.0 stars **Reviewed by:** Irene Z. | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce B2B Commerce?** We are on Cloudcraze version transitioning to Commerce lighting. What I like the mist about new lightning version is the out of box core objects shared across platforms and the inclusion of agentforce innovations for Commerce. Both are not available for Cloudcraze version. **What do you dislike about Salesforce B2B Commerce?** Licensing is confusing and integration with marketing cloud is not native even in lightning version. Cloudcraze version dislike list too long to list, but soon no longer relevant. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Solving the problem of allowing our customers to self service quote and order products that they needs without waiting for human agent. In addition help their maintenance team to view and identify parts needed based on the original build. ### 21. Good Experience, using it for disposables E-store **Rating:** 5.0/5.0 stars **Reviewed by:** Luana B. | Product Manager Customer Portals | Service Innovation & Digitalisation, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** We use it to make it easier for our Customers to order disposables for some of our products. It's only a small range of disposable items (less than 500), but is helps us saving costs by automating processes and it helps our Customers too as they can place their orders at a point of a click. **What do you dislike about Salesforce B2B Commerce?** We've got a bit of a challenge when integrating it with our Order Management system which is not Salesforce, but from other provider. But we were kind of expecting this, so nothing to do with E-Conmerce product. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Saving costs and making it easy for our Customers to order disposables. ### 22. Easy Way to Organize and Track Customer Information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Salesforce B2B Commerce?** Salesforce helps to manage and organize customer data alongside interacting with other applications for process flows. **What do you dislike about Salesforce B2B Commerce?** Do not recall anything at this time that I did not like **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Organizational benefits along with collaborative and easy sharing, as well as integration with other applications for processing workflows ### 23. Salesforce is the best tool for tracking sales data and makes sales work easy **Rating:** 4.5/5.0 stars **Reviewed by:** Prajval C. | Deputy Manager Performance Insights, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Salesforce B2B Commerce?** We can mention all the details about the client at a particular place and track it **What do you dislike about Salesforce B2B Commerce?** It is very manual and time taking and some of the steps can be automated **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It is making all the tasks easy by helping setting up e-commerce site and shoping cart ### 24. Review on Salesforce Commmerce B2B- A sacalable Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2025 **What do you like best about Salesforce B2B Commerce?** Salesforce B2B Commerce is great, it is heling in fasting the sales and increasing the effciency. It is flexible, scalable, personalization and can combine into one powerful platform which tuely able to understand the needs of today's B2B customer. It has a greate Intuitive UI which is easy to setup and use. They guys have a good cutomer support within on time. **What do you dislike about Salesforce B2B Commerce?** Salesforce Commerce B2B is doing good in our projects therefore nothing to dilsike. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesfrorce Commerce B2B is solving big problem. It has been very helpful for us related to the problem of old buying process and disconnected system. it is helping us to address the lack of moren and self service buying experience. ### 25. Start success with b2b salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Anjali G. | Junior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Salesforce B2B Commerce?** B2b commerce salesforce cloud is very good provide so many custom features that helps to create our site more compatible and also make the site more accessible for users and we can also integrate third party to give more flexibility. **What do you dislike about Salesforce B2B Commerce?** There is also some limitations in salesforce b2b like in custom styling. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It solves many problems like a user can create site very easily according to their requirements and it needs less time to create this. ### 26. Salesforce: Easy to Use with Amazing Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Shemese V. | nurse care navigator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Salesforce B2B Commerce?** salesforce is so easy to use and customer support is amazing. **What do you dislike about Salesforce B2B Commerce?** I truly enjoyed using the Salesforce platform **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** salesforce kept me on track and up to date ### 27. Solid ROI Tracking with Smooth Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Naman K. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** I appreciate how Salesforce Commerce for B2B has significantly helped us start tracking ROI, something we weren't doing before. The platform's integration with our SAP systems and Sales Cloud streamlines our processes. Overall, I find the entire platform beneficial for our business needs. **What do you dislike about Salesforce B2B Commerce?** Nothing specific **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I use Salesforce Commerce for B2B to track ROI on campaigns, which we previously didn't. It shows us campaign spending and sales origins, improving our strategic decisions. ### 28. Powerful B2B Platform with Great Features, but Complex Implementation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** What I like most about Salesforce Commerce for B2B is how it combines a consumer-grade shopping experience with enterprise-level functionality. It allows companies to manage complex B2B transactions including custom pricing, account hierarchies, and bulk ordering all within a modern, self-service digital storefront. **What do you dislike about Salesforce B2B Commerce?** While Salesforce Commerce for B2B is a powerful and flexible platform, it can be complex to implement and customize, especially for organizations with very specific business rules or legacy integrations. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B is solving the challenge of digitizing complex B2B buying processes and providing customers with a seamless, self-service experience. It centralizes product catalogs, pricing, and account data, reducing manual order handling and errors. ### 29. Salesforce Commerce for B2B **Rating:** 5.0/5.0 stars **Reviewed by:** Abongile G. | field agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Salesforce B2B Commerce?** We can feature different products on our site which allows easy access and easy navigation **What do you dislike about Salesforce B2B Commerce?** Breaking down now and again but i understand it is a site **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** B2B buyers normally have unique pricing systems that are very hard to manage ### 30. Powerful B2B Platform with Seamless Integration, but Complex Setup and High Costs **Rating:** 5.0/5.0 stars **Reviewed by:** shovon m. | Salesforce Application Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Salesforce Commerce for B2B provides a powerful and flexible platform that integrates seamlessly with the rest of the Salesforce ecosystem. **What do you dislike about Salesforce B2B Commerce?** The initial setup and configuration can be quite complex, requiring experienced Salesforce developers. Licensing and implementation costs are also high, which can be challenging for smaller organizations. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The automation capabilities and customization options make it ideal for scaling enterprise-level commerce operations. ### 31. Easy to Use with Handy Personal Shopper, but Pricey Compared to DIY Options **Rating:** 5.0/5.0 stars **Reviewed by:** Napitch G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** It's easy to use and offers convenient access to the personal shopper feature. **What do you dislike about Salesforce B2B Commerce?** The pricing could be considered expensive when compared to the cost of building your own website. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Sometimes, we need additional time to build the Economers website, but we are able to develop and make progress. So far, it has been up and running for a few months. ### 32. Easily navigate the B2B landscape with Salesforce Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Dakota F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Salesforce B2B Commerce?** What I like about Salesforce Commerce for B2B is its deep native integration with the Salesforce ecosystem. This means that customer data, sales insights, service history, and marketing are all available on one single platform. **What do you dislike about Salesforce B2B Commerce?** There are many advantages but some aspects I dislike would be the initial cost and complexity of implementation. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Salesforce Commerce for B2B addresses quite a range of challenges that are common with business to business sales. First, it streamlines operations. It increases sales by making buying easier with more personalized offers. Automation and self service reduces costs of manual effort. All data is streamlined an enhances efficiency. Access to more informed decisions. ### 33. If you already have sales cloud, this is your option **Rating:** 3.5/5.0 stars **Reviewed by:** Pedro B. | Director de Desarrollo de Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Salesforce B2B Commerce?** The integration with sales cloud, the platform availability **What do you dislike about Salesforce B2B Commerce?** Less third party apps than the competitors **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** I have my company open 24/7, my clients can purchase my products from everywhere ### 34. Direct Purchase Empowers Users, But Pay-Per-Use Pricing Lacks Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Sadahiro S. | Principal Evangelist, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Allowing customers to purchase their own solutions directly is a valuable feature. It streamlines the buying process and gives users more control over their choices. **What do you dislike about Salesforce B2B Commerce?** The pay-per-use pricing model makes it difficult to determine the return on investment. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Allowing customers to purchase their own solutions empowers them and streamlines the buying process. ### 35. Great Integration Potential, but Pricing Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Tâmara M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** It would be helpful to have both service parts and sales integrated in one place. **What do you dislike about Salesforce B2B Commerce?** The pricing could be improved, as the current cost feels a bit high. I think a better price point would make it more appealing. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Connect with clients to tailor offers to their specific needs. ### 36. Easy Store Deployment in Experience Cloud, but Needs More Built-In Components **Rating:** 4.5/5.0 stars **Reviewed by:** Luan H. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** The easily deployable store within experience cloud. **What do you dislike about Salesforce B2B Commerce?** It’s a little blocked, and we still have to develop a lot of the components for the page. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** It’s able to allow me to sell to customers which I would never be able to sell, due to lack os enough sales reps. ### 37. Great B2B solution for large companies, but with high cost and learning curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Powerful, scalable, and fully integrated with the Salesforce ecosystem. Ideal for large B2B operations with complex catalogs, personalized pricing, and unified data across sales, marketing, and service. **What do you dislike about Salesforce B2B Commerce?** High cost, steep learning curve, and strong dependence on the Salesforce ecosystem. It may be too heavy (and too expensive) for smaller companies or simple cases. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Centralize orders, prices, and contracts in one place, automate complex purchasing workflows, and connect sales, marketing, and customer service. Eliminate silos, reduce errors, and accelerate the end-to-end B2B cycle. ### 38. Easy Customer Collaboration, Still Exploring Full Potential **Rating:** 3.5/5.0 stars **Reviewed by:** Erika T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce B2B Commerce?** Appreciate the ease with which to be able to work with our customers **What do you dislike about Salesforce B2B Commerce?** So far we haven’t used the app to it’s full potential so the downside is on us **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Trying to up our game and diversify our revenue using monetary products ### 39. Sales: Helping Customers Is Rewarding, But Added Costs Can Be a Drawback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce B2B Commerce?** The best aspect of sales is that it is meant to assist customers, especially those working in this industry as well as in retail. This support is particularly valuable to them. **What do you dislike about Salesforce B2B Commerce?** What I dislike about the commerce is that if there is a cost for someone to use it, it doesn't make sense to the customer or add value. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The benefit of living, to me, is about making work simpler and also building many connections with customers. ### 40. Boosts Sales Efficiency, but Customization Can Be Tricky **Rating:** 4.0/5.0 stars **Reviewed by:** Luisa M. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce B2B Commerce?** Salesforce is a tool that help us in the efficiency of the sales team. Also organizing the information and leads **What do you dislike about Salesforce B2B Commerce?** Its not so easy to set the specific rules of the company **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Acquisition process of our b2b base ### 41. Sales Force the best Crm **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan A. | Account Executive, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Salesforce B2B Commerce?** Salesforce Commerce for B2B excels with its seamless CRM integration and AI-driven personalization, streamlining complex transactions. Its scalability and self-service features boost efficiency and customer satisfaction. **What do you dislike about Salesforce B2B Commerce?** N umber of extensive features apart there isnt much to dislike **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** detail reporting ### 42. Einstein Search and Merch Delivers Great Results **Rating:** 3.0/5.0 stars **Reviewed by:** Kathleen C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce B2B Commerce?** Einstein search and merch works well, we use it with Coveo **What do you dislike about Salesforce B2B Commerce?** Promotions engine is not intuitive , tooltips are sometimes not helpful. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Alleviate lines at the stores during peak season. Lower cost to serve ### 43. Great for B2B, Haven't Tried with Pegasuslandtechnik Yet **Rating:** 4.5/5.0 stars **Reviewed by:** Ukrit V. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Berry is very good for B2B, or as we call it, business to business. **What do you dislike about Salesforce B2B Commerce?** I haven't had the chance to use it yet for pegasuslandtechnik. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Please address the issues with all of them. ### 44. Great Marketing, But Dislike the Add-On Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** I like to use the The marketing side of b2b **What do you dislike about Salesforce B2B Commerce?** I don’t like the The add on price I wish it was freep **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Using a.i in marketing to provide a better client experience ### 45. Efficient 360 connection, but sales management can improve **Rating:** 5.0/5.0 stars **Reviewed by:** Lethicia R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** From the 360 connection of the entire business, quick and consolidated data **What do you dislike about Salesforce B2B Commerce?** The difficulty in management for the sales team **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** He benefits me with sales data and information ### 46. More Than Just Commerce: Appreciating the Platform's Versatility **Rating:** 5.0/5.0 stars **Reviewed by:** Daiany F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** I appreciate that it offers more than just a commerce platform. **What do you dislike about Salesforce B2B Commerce?** I don't believe that is an issue when it comes to commerce B2B. **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Communication during the purchasing process. ### 47. Great Salesforce Integration, But Needs More Default Components for LWR Sites **Rating:** 2.5/5.0 stars **Reviewed by:** Felippe V. | Expert Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Well integrated with Salesforce data. Makes implementation better **What do you dislike about Salesforce B2B Commerce?** Lack of default components for LWR SITES **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** E-commerce shop implementations are faster and integrated with sales and service ### 48. Great for Bulk Orders and Reordering, but Steep Learning Curve for Consultants **Rating:** 5.0/5.0 stars **Reviewed by:** swati g. | Senior Manager - Salesforce Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Bulk Ordering, Quick Reorder, and Multi-Location Shipments **What do you dislike about Salesforce B2B Commerce?** Consultants require deep knowledge of salesforce and commerce cloud to implement and customise **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Faster commerce, upsell and resell ### 49. Great Scalability and UI, but Can Be Overwhelming and Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Shobit M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Scalable Integrates well Nice Ui Friendly team **What do you dislike about Salesforce B2B Commerce?** Lot of content Need better marketing Too complex at times **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** Build portal Ui interface Works well Multicountry store ### 50. Easy to set up, but lack of qualified professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Gustavo P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce B2B Commerce?** Ease of configuration and appearance similar to SF **What do you dislike about Salesforce B2B Commerce?** Few trained professionals in the market **What problems is Salesforce B2B Commerce solving and how is that benefiting you?** The self-service of the solution is fantastic ## Salesforce B2B Commerce Discussions - [Tiered pricing in B2B Commerce subscription products](https://www.g2.com/discussions/tiered-pricing-in-b2b-commerce-subscription-products) - 1 comment, 1 upvote - [What is Salesforce Commerce for B2B used for?](https://www.g2.com/discussions/what-is-salesforce-commerce-for-b2b-used-for) - 1 comment - [What are the advantages of b2b e commerce?](https://www.g2.com/discussions/what-are-the-advantages-of-b2b-e-commerce) - 1 comment - [What is b2b e commerce with example?](https://www.g2.com/discussions/what-is-b2b-e-commerce-with-example) - 1 comment - [What is b2b in Salesforce?](https://www.g2.com/discussions/what-is-b2b-in-salesforce) - 1 comment - [View Salesforce B2B Commerce pricing details and edition comparison](https://www.g2.com/products/salesforce-b2b-commerce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+20%3A48%3A00+-0500&secure%5Bsession_id%5D=d8ea5724-1662-4920-ad17-f9e494017284&secure%5Btoken%5D=e63091167c98ebb611a0e79096b7d04842f57b40b41cdee0e30a0cf8628d0000&format=llm_user) ## Salesforce B2B Commerce Integrations - [Amazon Chime](https://www.g2.com/products/amazon-chime/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Keka](https://www.g2.com/products/keka/reviews) - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) ## Salesforce B2B Commerce Features **Design** - Templates - Mobile E-Commerce - Versions - Mobile E-Commerce - Testing - Mobile E-Commerce - Multichannel - Mobile E-Commerce **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Administration** - Reporting - Cart Management - Shipping Information Collection **Headless Commerce** - Decoupling - REST APIs - Data Orchestration - Customization - Extensibility **Personalization** - Branding - Mobile E-Commerce - Localization - Mobile E-Commerce - Digital Content - Mobile E-Commerce - Geofencing - Mobile E-Commerce **Analytics** - Reports & Analytics - Customer Data **Integrations** - Payment Gateway Integration - E-commerce Platform Integration - Email Integration **Reporting** - Reports & Analytics - Data Transfer Tools **Generative AI** - AI Text Generation - AI Text Summarization **Analysis** - Dashboards - Mobile E-Commerce - User Behavior - Mobile E-Commerce - Sales - Mobile E-Commerce **Administration** - Integrations - Dashboard **Cart Management** - Multi Cart - Products - Templates - Embed **Agentic AI - E-Commerce Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Merchandising/Marketing** - Storefront Design Tools - Product Visualization - Recommendations / Personalization - Promotions and Discounts - Shopping Cart Abandonment - Product Reviews - SEO **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration **Product Catalog** - Content Management - Product Configuration - Product Search and Filtering - Intangible Products **Order Process** - Checkout Process - Shipping Options - Tax Display and Processing - Payment Processing - Order Management - Returns / Refunds - Inventory Management - Multi-Channel Fulfillment **Multi-Channel Support** - Omnichannel - Mobile - Social Commerce - Customer Service - Store Locator - 3rd-Party Store Integration - B2B **Platform** - APIs - Customization - Integrations to Add-on Tools - User Management - Reporting / Analytics - Security - Multi-Site Management - Admin Access Rights - Test-to-Product Migration - Internationalization - Cross Browser Support - Performance and Reliability ## Top Salesforce B2B Commerce Alternatives - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - 4.4/5.0 (847 reviews) - [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) - 4.3/5.0 (284 reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - 4.2/5.0 (570 reviews)