SynXis Booking Engine Reviews & Product Details

I like the ease of finding the booking dates and inventory count, (virtually all in the same little window), when making reservations both over the phone, and in person. Easy to see date availability and room inventory count (and room types/rates/blocks/groups) all from the same place! Review collected by and hosted on G2.com.

I absolutely LOATHE the "advanced search" engine. It seems it works different every time I use it (althoufh I always search the SAME way..) to lookup information on a past guest, future reservation for a specific guest- or group. Sometimes when I perform the same search for a person- reservation past or present- or group, I type in the guest info, and hit the advanced search button, only to be met with a BLANK screen!! OR a spreadsheet with all empty boxes! Theee worst? Maybe not- but definitely NOT the best! This also errors a lot- and asks to "send report" as its "stopped working". Which is SUPER frustrating, especially when you need something like this to work as you have guests standing before you, AND/or on hold/on multiple lines.

It is imperative to have this be working well 100% of the time, especially in the hospitality and reservation industry!

If I had to choose- NO to synxis. Review collected by and hosted on G2.com.

It is a user-friendly system. One of the biggest advantages is that even without prior XML knowledge, you can still customize most part of your booking engine look and feel when it comes to search results. Review collected by and hosted on G2.com.

Sabre needs to be faster in their developments related to the booking engine. Sometimes developments take a very long time. This could be also due to the fact that they have a sort of monopoly in the market and they don't deploy any new features unless it is very much in demand. Review collected by and hosted on G2.com.