Top Rated Ruby Has Fulfillment Alternatives
Their responsive and helpful support team. Low prices. Review collected by and hosted on G2.com.
Slow shipping. Issues with international shipments being returned (DHL account issue). Orders that were in the system that had an out of stock item just sat there and we were not notified that it could not ship until weeks later or when the customer contacted us asking where their order was. Review collected by and hosted on G2.com.
6 out of 7 Total Reviews for Ruby Has Fulfillment
Helped with? Hahahahahhwuwefiausuf9a8hahhhahahhaha. Sorry, just had a real chuckle thinking about Ruby Has being helpful. Review collected by and hosted on G2.com.
There is nothing redeeming about that amateur hour warehouse of terror. Review collected by and hosted on G2.com.
Ruby Has recently acquired EasyPost, a different troubled fulfillment provider. Our company was in the middle of a flash sale with a major TV network when Ruby Has took over operations of EasyPost. In doing so, they decided to turn off the API so that our orders would no longer be fulfilled. Additionally, all pending orders failed to receive new API messages so we had no clue about the status of the orders. So.. you'd think we just get in touch with Ruby Has and get it sorted out, right? Wrong... integration with their new systems a complete joke, or actually impossible. Customer support going 5-10 days without a response. Basically our inventory is inaccessible still to this day... We can't fulfill new orders, all the outstanding flash sales orders we've had to use FBA which is quite expensive and cumbersome.
Fulfillment is all about tech, operations, and communications. Ruby Has has none of these things. 0/10, stay away. There are many good fulfillment options.. as soon as we can actually get a response from Ruby Has we will be removing all inventory and sending elsewhere. Review collected by and hosted on G2.com.
There has been zero things that Ruby Has done correctly. Review collected by and hosted on G2.com.
Complete NIGHTMARE. Please do mot work with EP, would not wish this upon any business Review collected by and hosted on G2.com.
Support is awful, would be bounced around support email chains for weeks and weeks to get a simple answer on an order. They would have issues on one of their warehouses, but would not communicate that to us. Not knowing the issues, we would ship inventory to the warehouse later to find out that they moved the inventory to another warehouse without our knowledge. Our inventory would be moving around in transit for MONTHS and no one would give us a straight answer on what was going on. We would beg them and plead with them just so we can understand where out inventory was but we would receive ZERO feedback Review collected by and hosted on G2.com.
Absolutely nothing at all. Sure, at first you might think the prices are great and the people are helpful, but wait for it, it's their business model to acquire as many customers as possible and then sell your account off to a predatory company. Beware at all costs! Review collected by and hosted on G2.com.
They lured customers in with the best pricing possible (a dream!) and then sold our accounts to another company, stopped helping, and led to six-figures in lost revenue, damages, missing inventory, and countless hours of time lost. I can never forgive EasyPost for how it treated our small business and how much they hurt us financially.
All it takes is some searching on social media to see that they did the exact same to a large number of other small businesses. EasyPost may claim that it was the company they sold our contracts to (Ruby Has) that did all the damage, but it's not accurate - not only did their shady practices lead to our accounts getting 'sold', they had ample opportunities to help make the process less painful, and they just turned a blind eye and let the issues snowball.
To anyone reading this: AVOID TRUSTING OR WORKING WITH EASYPOST (OR RUBY HAS) AT ALL COSTS!!! Review collected by and hosted on G2.com.
I liked their pricing and their technology integration / API. Review collected by and hosted on G2.com.
They closed their Utah warehouse and gave us 48 hours to clear out our entire inventory (200 SKUs / 20k units).
During COVID.
Did I mention we're based in Florida and don't have anyone in Utah? Review collected by and hosted on G2.com.
