We're your nearshore outsourcing partner who specializes in customer experience, back office support, and sales development. We operate fully managed contact centers, augment existing customer experience teams, and build integrated or siloed CX operations from scratch. We can streamline back office processes, build back office teams at scale, and propel your business forward. Our team is fluent in English and Spanish, which allows our client companies to authentically connect with their customers. We take pride in our values and believe they separate us from the competition. Our values: People first — Treat people right and invest in them Leadership — This is the foundation of everything Growth mindset — There’s always a new mountain to climb Standard of excellence — Do great work and take pride in it everyday Our team consists of individuals from many walks of life - young adults, single parents, musicians, former athletes, chefs, artists - but most of all, we are honest hardworking people just like you, and we want to better our lives while doing great work. RPM nearshoring benefits include: - Quick ramp-up time - Scalable teams, start small and grow - Same time zone as the US and Canada - Bilingual in English and Spanish - In-tune with US work culture and trends Some of our outsourcing services include: - Customer Experience - Technical Support - Customer Retention and Recovery - Sales Development - Trust and Safety - ID/Document Verification - Insurance Claims Processing - Loan Document Processing - Legal Assistant - Medical Billing and Coding