Their responsive support and developer speed are unparalleled. And the comprehensive list of integrations makes Rootly a powerful enterprise tool. We regularly say to ourselves "it would be great if we could do X." Then pass along the feedback to the Rootly team - and much to our delight - we see our suggestion implemented within a few weeks! We are not seeing that level of responsiveness from most SaaS tools we've engaged. Review collected by and hosted on G2.com.

The workflow engine is powerful - almost too powerful. We have to make sure our workflows don't clash with each other and we have to do all that with sort of engineering principles or mental gymnastics. Review collected by and hosted on G2.com.

Easy Incident Management from Slack

Integrations with the latest tools in the market.

Workflows are really flexible and useful to automate manual tasks with integrations.

Faster Response from the Rootly team for any questions.

Periodic product updates from the team Review collected by and hosted on G2.com.

Rootly can launch training modules/ videos to cover all the functionalities in their documentation

Rootly Web UI can be better Review collected by and hosted on G2.com.

Rootly's integrations are great and the customization of automation via Workflows enables elite flexibility and cooperation once mobilized Review collected by and hosted on G2.com.

A bit more separation in the UI between types of automations would be useful. Once you have lots of Workflows, it can be a bit tricky to find a specific one. Review collected by and hosted on G2.com.

Rootly have been a pleasure to partner with since our initial point of contact. They were extremely supportive in our evaluation of the product, as well as throughout the migration from our in-house solution.

Rootly's biggest advantage is probably that the product is highly configurable to fit your incident response process, and integrates with most existing tools. We didn't find this kind of flexibility with many of the other products we evaluated - they often required us to change our processes to fit their product.

We've been using Rootly now for over 6 months, and I've been impressed with their responsiveness to all of our feature requests, often shipping them within a day or two. Whenever there were incidents or questions, we got a response very quickly.

I've already recommended Rootly to another tech company, and they are also having a positive experience. Review collected by and hosted on G2.com.

There were a few bugs and clunky flows in the early days that needed to be ironed out. That said, Rootly promptly fixed them after being given the feedback. Review collected by and hosted on G2.com.

Rootly provides best-in-class automation for manual admin work (e.g. creating Slack channels, tracking action items, postmortem timeline). It seamlessly integrates with our entire ecosystem of tools (Jira, Confluence, OpsGenie, Zoom...) making it very easy for us to plug into our workspace environment and onboard our staff.

Rootly is also extremely flexible. Pretty much everything is configurable! That was one of the decisive factors when assessing multiple vendors: the incident response tool is fitting our internal processes and not the way around. Any changes to our internal response process can be easily & quickly implemented in a couple of clicks. Forget vendor lock-in, use the best tool for each task: postmortem in Confluence or Google Doc, Zoom for the war room... Rootly offers us flexibility unmatched on the market.

Finally, Rootly team is responsive around the clock, any issue is quickly fixed, no question goes unanswered, and are collaborative in brainstorming solutions. Every time that we come up with ideas or feedback from our users, the team helps us to better define our request and come up with an elegant solution to solve our problem, either by leveraging existing features on the platform or by opening a new feature request (which never takes long to get rolled out!). Thanks to the team for listening to us and providing us advice on best practices and delivering improvements on a regular basis! As Site Reliability Engineer in charge of the incident response, there's no better way to start the day than seeing a notification for Rootly latest changelog. Review collected by and hosted on G2.com.

None that I can think of, the product is heading in the right direction and we are pleased to be using Rootly on a daily basis. Review collected by and hosted on G2.com.

Rootly helps us automate all the manual work we had during incidents and anyone in the company regardless of experience can tackle critical incidents. For us it was essential that raising an incident was painless and the seamless Slack integration has made this possible.

We weren’t looking at just another tool, we were looking for a true partner in this space and that is what we got. This was important because our incident management program was nascent and we needed a partner that can grow with us.

The team at Rootly has been incredible as we’ve delivered a bunch of features. They were also the only solution on the market that supports Slack Enterprise Grid and had the security posture our regulated industry requires. Review collected by and hosted on G2.com.

While Rootly built the foundation for a great incident management process that works with all of our existing tools (Slack, PagerDuty, Jira, Zoom, etc) and helps us rapidly bring users up to speed, you still need a process in place like with any tool to teach users initially what incident management is. Rootly has a lot of features designed specifically for educating users i.e. tutorials, test incidents, etc. Review collected by and hosted on G2.com.

We've always used Slack to manage incidents and wanted to add some very light structure and automation. Rootly:

1. Didn't require a significant change to our process, we simply call `/rootly new` instead of creating a new channel and select 4-5 options around severity etc.

2. Makes it very easy to add automation and nudges

3. Lets us access data about our incidents in a structured way for dashboards etc.

This has been very easy to set up and a pleasure to use. The rootly team has also been very responsive to feature requests which have allowed us to really fit the tool into our use case. Review collected by and hosted on G2.com.

Rootly is a fairly new piece of software and some use cases don't feel all the way ironed out yet (eg. the workflow automation tool doesn't fully support all the actions I'd expect). This is significantly mitigated by the strong responsiveness to feature requests and the great support we've received. Review collected by and hosted on G2.com.

Rootly has delivered feature requests when others have ignored us due to our small footprint. During our original POC we were unable to use all of Rootly's features due to our Slack account level of Business+Plus. Even though we are not a large customer Rootly worked with us and resolved the issue. Direct communication between Rootly and our team has made setup a breeze. Review collected by and hosted on G2.com.

Rootly solves our problems and we have no real cons when using the platform. Review collected by and hosted on G2.com.

Rootly is incredibly easy to use. We love the integration with Slack and intuitive UI / UX especially.

We've tried a bunch of other solutions but none came close - others had clunky UX or forced us to work in another tool rather than the ones were already in day to day.

In a world in which an incident can be incredibly costly, both from a revenue and reputational perspective , it brings our team a lot of peace of mind to be able to rely on Rootly. Review collected by and hosted on G2.com.

Nothing yet! We've had some constructive feedback and the team addressed it right away - awesome customer support. Review collected by and hosted on G2.com.

The slackbot is slick, gives a simple overview to anyone joining and means most users never need to head into the WebUI. This means that users can focus on one communication stream to manage the event, and that stream works for all users (remote and office-based) equally. Review collected by and hosted on G2.com.

Not so much a downside, but there are features we don't use (yet) - we have so much alert noise, that we haven't dared to turn on "automatic incident creation". I'd also love to see a management summary that gets sent only to nominated users for the past month. Review collected by and hosted on G2.com.