I've looked at the competition Rootly stood out from the rest. They help us drive consistency in the incident response process and are used universally by the company, not just by engineers. Everyone raves about it.

They plugged seamlessly into our process. They worked with the integrations that were central to how we worked. They help drive focus and speed when it comes to incidents. As a result, we've seen our MTTR significantly drop.

The team acts more as reliability advisor than just a vendor. I haven't seen this before and is refreshing. Review collected by and hosted on G2.com.

Rootly is truly critical infrastructure for us. It has at the foundation of how we provide reliable services to our customers. Not that we would but because of how engrained Rootly is throughout the whole organization it would be very difficult to move off. Review collected by and hosted on G2.com.

Easy to use, Configurable, Automation. nothing else Review collected by and hosted on G2.com.

Coaching people to use it, nothing else t Review collected by and hosted on G2.com.

The flexibility of Rootly's workflows has allowed us to create a handful of solutions for problems that are unique to our company. We have been able to use Rootly to design solutions that fit the needs of our internal teams, reducing cognitive overhead and increasing consistency in how we manage incidents. The number of integrations that Rootly provides with other software vendors increases every week, and this helps to create automation around tasks we perform during incidents. Review collected by and hosted on G2.com.

Many of the user interfaces within the Rootly web admin are overwhelming and confusing. I do hope that the Rootly product will improve its UIs over time, with more consistency and usability. Review collected by and hosted on G2.com.

I greatly appreciate the responsiveness of the Rootly team. We were replicating an existing process in Rootly, so often when we identified an issue, it would end up being a blocker for us. Rootly was very attentive and quick to help us through each step and added functionality to address our rather specific needs. It can't be understated how helpful it is that those blockers are addressed so quickly to keep us moving. Review collected by and hosted on G2.com.

There are still some outstanding issues in Rootly, but based on prior experience, I expect they'll be fixed soon. One problem we seem to hit occasionally is that race conditions can exist in Rootly. This causes some pain and we have to be very careful to watch out for them. Review collected by and hosted on G2.com.

A few things stood out about Rootly. Adopting the solution was made easy by the product and team behind it. Took us days instead of weeks when we looked at other potential options. Rootly's product development speed is extremely fast and have been able to turn around custom requests in a matter of hours. We've been able to truly view them as a partner, and that was important as our incident management program continues to evolve. Review collected by and hosted on G2.com.

Not much to dislike, I wish they had a bit more documentation around some features but they are extremely responsive whenever we have questions. Review collected by and hosted on G2.com.

Using the Web UI of this tool is very easy to use.

Also, we love the fact that this tool integrates easily with other tools such as Slack(for example) especially since we utilize a lot of the tools that can also integrate with Rootly to make our day-to-day operations go a lot smoother. Also, it helps that we can use this tool as almost the central command center for all of the other tools that we utilize in our organization. Review collected by and hosted on G2.com.

Currently, configuring this tool as code with Terraform is a challenge. There isn't an easy way to find the correlation between the teams/services/workflows that they utilize. This aspect can frustrate engineers to where it may be better to configure a team's alert/incident workflow configuration via the Web UI. Review collected by and hosted on G2.com.

Rootly imposes structure on the incident response process, but is flexible enough to allow us to develop our own styles of workflows.

The well-thought-out API allows us to integrate it with other automations.

Full disclosure: I was offered a $100 gift card to provide this review. However, that's only enough to motivate me to do it; not enough to color my opinions. Review collected by and hosted on G2.com.

Rootly is not very good at handling statefulness. It's virtually impossible to store, modify or retrieve custom information or variables related to an incident.

It is also rather difficult to manage your workflows. If you have a lot of them doing complex tasks, suddenly a small change could require you to edit dozens. Review collected by and hosted on G2.com.

I've worked at companies with best-in-class incident infrastructure, and this parallels the incredible tools at these industry-leading businesses (BRB at Stripe, specifically). The slack commands are simple and easy to use, the integrations are broad and super useful, and we save so much time (which is super valuable for a lean team) monthly [I'm thinking on the scale of hours to days] by having such robust central incident coordination at our fingertips. Not only was Rootly incredibly easy to set up, but the team really took the time to understand our needs and has continued to be actively engaged in building out functionality that our team has articulated as useful new features for our usecases.

We looked into a number of other incident tooling providers, but Rootly stood out as the only tool that would be broadly accessible to the organization (the integration with Slack has really helped us democratize incident creation), AND we have been able to provision the full organization with access to the tool at a reasonable price point.

Beyond functionality and accessibility to both technical and operational teams alike, the folks at Rootly are just a joy to work with. Review collected by and hosted on G2.com.

The tooling is just too smooth. When we actually encountered issues with integration or other functionality, the team was fast to help resolve. No complaints here! Review collected by and hosted on G2.com.

Rootly makes incident management easier with it's Slack integration and they get the needs of a Saas platform incident management system. Review collected by and hosted on G2.com.

We've been loving it so far and haven't come across any issues yet. Review collected by and hosted on G2.com.

Rootly integrates naturally with all our tools: Slack, PagerDuty, Asana

We actually had a homegrown bot that this replaced so changing was seamless.

The single most impressive thing about Rootly is how fast they ship. At times we've reported a bug or feature request only to have it fixed live within 10-15 minutes.

Sometimes it's the company's CEO pushing the fix. Love it! These are our kind of people. Review collected by and hosted on G2.com.

Nothing bad to say. They can keep upping the Asana integration to make our lives easier. Review collected by and hosted on G2.com.